Emirates Airline – Frequently Asked Questions (FAQ)


How to cancel emirates flight ticket?

Emirates Airline cancellation and refund policy

If you have booked your Emirates flight ticket through travel agent, please contact them directly for cancellation. The above options are applicable only for the booking made through emirates.com or through emirates contact centres and offices.

How to change emirates flight ticket?

To change the date and time of the flight, the origin / destination, adding / removing stopovers, route (eg: from one way to round trip or vice versa), class (economy / business), visit Change my booking link within Manage a booking or contact emirates offices.

How to get refund from Emirates flight?

If you have booked your Emirates flight ticket through travel agent, please contact them directly for refund. The above options are applicable only for the booking made through emirates.com or through emirates contact centres and offices.

Emirates Skywards – Frequent flyer program

Do you have extra baggage allowance if you have Emirates Skywards Points?

Yes you have.

Silver members: Additional 12 kg checked baggage

Gold members: Additional 16 kg checked baggage

Platinum members: Additional 20 kg checked baggage

*The maximum weight per checked-in item of luggage is 32 kg on all cross-Atlantic flights

Visit here for more details

What are the benefits of Silver members, Blue members, Silver members, Gold members, Platinum members in Emirates Skywards?

Planning Your Trip Blue Silver Gold Platinum
Available Available Available Available
Available Available Available Available
Available Available Available Available
Available Available Available Available
Available Available Available Available
Not available Available Available Available
Not available Available Available Available
Available Available Available Available
Not available Available Available Available
Not available Not available Available Available
Not available Not available Available Available
Not available Not available Not available Available
Not available Not available Not available Available
Not available Not available Not available Available
Membership Benefits at the Airport
At the Airport Blue Silver Gold Platinum
Available Available Available Available
Not available Available Available Available
Not available Available Available Available
Available Available Available Available
On board membership Benefits
On board Blue Silver Gold Platinum
Not available Available Available Available
Available Available Available Available
Membership Benefits at your destination
At your destination Blue Silver Gold Platinum
Available Available Available Available
Not available Available Available Available
Not available Not available Available Available
Benefits with flydubai
Benefits with flydubai Blue Silver Gold Platinum
Not available Available Available Available
Not available Available Available Available
Not available Not available Available Available
Not available Available Available Available
Not available Not available Available Available
Silver members
  • While departure or transit via Emirates flight from Dubai, you can access Business Class Lounges in Dubai International airport.

Blue members

  • Can pay to access our worldwide lounges when flying with Emirates.

Gold members

  • You can access all Emirates Lounges and affiliated lounges while flying with Emirates – Economy class.
  • You can access all flydubai Business Class lounges in Dubai and lounges across the flydubai network while flying with Flydubai – Economy class.

Platinum members

  • You can access all Emirates Lounges and affiliated lounges while flying with Emirates – All class.
  • You can access all flydubai Business Class lounges in Dubai and lounges across the flydubai network while flying with Flydubai – All class.

How many miles do you need for Emirates Silver membership?

25000 Tier Miles or take 25 qualifying flights

How many miles do you need for Emirates Gold membership?

50,000 Tier Miles (or take 50 qualifying flights).

How many miles do you need for Emirates Platinum membership?

150,000 Tier Miles.

*Qualifying flights include flights on Emirates or flydubai, or a codeshare flight marketed by Emirates but operated by another airline

How to calculate Emirates Skywards miles?

Calculate using Emirates Miles calculator: https://www.emirates.com/account/ae/english/miles-calculator/miles-calculator.aspx

Fill the details to see how many miles you can earn or how many miles you need to buy a ticket or upgrade with Emirates flight. Select your tier color to check any bonus miles earned.

What is the validity of tier miles?

13 months

For more details about tier miles, visit here

Leave a comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.