Ethiopian Airlines Johannesburg, South Africa Airport Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 36

Ethiopian Airlines Johannesburg, South Africa Airport Office Phone number, Address, Email, Working hours, Google map location

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. It has its head quarter in Bole International Airport in Addis Ababa. It serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.

Ethiopian Airlines Johannesburg Airport Office Address: Terminal Building, 3/F, Office No. WL.10
Oliver R. Tambo Int Airport

Airport Office telephone contact numbers: 011-390-3819 and 082 329 8368

Email: [email protected]

Working hours: Monday – Sunday 09:00 to 17:00

Official website:

Online Check-in: check-in

Check flight status here:

Check flight schedule here:

Baggage services telephone contact numbers:
011 390 3819 and 083-325-3347

Ethiopian Airlines Baggage Allowance

Ethiopian Airlines

View Ethiopian Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Customer care / support

Customer Contact Centre: 000 800 100 7947

Contact Centre Business Hours: N/A

Ethiopian Airlines Customer Care Phone number | Email

Special assistance

Travel during pregnancy in Ethiopian Airlines

Pregnancy rules:

  • Expectant mothers can travel in Ethiopian Airlines till 34th week of the Single pregnancy and 36 week for multiple pregnancy.
  • you must apply for medical clearance by submitting a medical information form (MEDIF) (Download PDF)

*For any special assistance, Contact:

How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines?

View How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines through the above link.

Ethiopian Airlines: How to file a complaint related to baggage / flight delay / cancellation / ShebaMiles? Procedure, Documents required

Special Meals

Asian Vegetarian, Bland, Diabetic, Fruit Platter, Gluten-Free, Hindu Non-Veg, Kosher, Low Calorie, Low Fat, Low Salt, Muslim, No Lactose, No Salt, Vegetarian Raw, Seafood, Vegetarian Vegan.

*For any Queries, contact:

How to Web Check-in Ethiopian Airlines?

Procedure to do web check-in or online check-in Ethiopian Airlines

  1. Visit
  2. Select “Booking Reference” or “Ticket Numbers”
  3. Enter the “Booking Reference” or “Ticket Numbers” and “Last Name”
  4. Click “Check-in”

Ethiopian Airlines Check in

List of Ethiopian Airlines Offices Worldwide

Find Ethiopian Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)

Queries handled by Ethiopian Airlines airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

Is there any problem / complaint with reaching the Ethiopian Airlines Johannesburg Airport Office Address or Phone number? Please report any issues using the below comment form.

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36 thoughts on “Ethiopian Airlines Johannesburg, South Africa Airport Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Lara

    This is my first time of travelling with Ethiopia airline and there service is very poor from the booking my ticket. And most annoying my baggage is missing and it seems to have vanished.

  • Linky

    good day i have try to contact all the Ethiopian office but to no reply
    my husband Timothy Smith left at 12:00 to Malawi
    they weight his equipment and it was all good
    just before take off they told him that they have sent it to lost property ET:287387 for it need to go on to the cargo plane
    i have no idea as to do what he needs his equipment to do the work there
    i need details as to were i need to get the box as well how much this is going to cost for it was supposed to go with him not to a lost items place need your help please

    Kind Regards

    Linky Smith

  • Alfred

    My son lost his luggage, with his clothes, on 8th July 2017 travelling from O R International Airport to Abuja via Addis. To date 11th July 2017 there is no word on the whereabouts of the luggage despite several calls to the Ethiopian Airlines offices in Abuja. My son is only visiting and has no other clothing to change except what he had on him while travelling. I find the lack of responsiveness by Ethiopian Airline quite appalling, insensitive and lacking customer care.

    • Luthando Koti

      My name is Luthando Koti and I was travelling with Ethiopian airlines from OR Rambo to Senegal. Upon my arrival in Senegal, my luggage was nowhere to be found. I stayed in Senegal for 8 days without my luggage and I was forced to buy clothes as I was left with only my toiletry bag. I must say that their service in terms of luggage management is pathetic. I’ve made several efforts to contact their customer care line but to no avail. The frustrating part is that I have important documents in that luggage. I’m so pissed off and I even consider suing the company. Imagine this happened on my birthday (15 July 2017).

  • Prince Adenuga Joseph Adekunle

    My name is Prince Adenuga Joseph, from Nigeria ,I am a regular flyer since 2003 and I have alway enjoy your flight as a business person ,there use to be delay in your flight most of the time that travelled with your airline but I still believe that there is still room for improvement,

    I came into South Africa with flight ET 859 on October 11 and my seat number was 28B, I forgot my reading glasses in the aircraft and I went to. The lost and found and was asked to visit your booking office at the airport but they have not opened then and I can’t wait or pay another fare to come back to check or pick
    My request is that I will appreciate if I could get it (my reading glasses)on my way back on the 20th at the airport. Kindly mail me back

  • Collins Igbinosa

    Good morning. I am a customer here in Pretoria south Africa. I have been calling your airport phone number but no response. I want to reschedule my ticket as I am to fly back to Abuja on 31St of October but now I want to extend it.
    Please how do I reach you.



    [email protected]. tel- +27828913290

  • elana suttner

    Our luggage did not arrive when we returned to JHB on flight ET809 9th January. We cannot get through to anyone to assist us. The phone lines ring and no-one answers or they are engaged. What are we to do???

  • Andries du Toit

    Good day

    On July 15 we intend to fly to Seychelles for a holiday and return on July 23. We are flying Air Ethiopia via Bole airport.
    Do we need a visa for the 4hours+ layover at Bole.
    Is there any other paperwork needed by law or the airline for the intended flights?

    Thank you in advance

    Andries du Toit


    Greeting Madam / sir,
    I am Mr NGONGHA TEMENGYE CHUNGONG ELVIS, I wish to cancel my retend ticket which is due to take place on the 27 / 3 / 2018, and collect he balance after all necessary charges have been deducted. I am writing because i have tried calling but the number is not going through. I will come to your office tomorrow for collection.

    Thanks for understanding.


    i have been trying to get hold of your call centre and left on hold for ONE hour, FOUR TIMES!!!!!!
    please phone me on 0027834610725 regarding a ticket problem.





    • Tee

      I have been trying to contact OR Tambo call center but nobody is picking up the calls! It’s 4 days now but nothing! I wanted to change my date. Ethiopian Airlines I will never ever use them again!!

  • alpana sharma

    Hi There,

    My Nephew lost his baggage (an I pad) in flight ET641 on 18th May. Since the flight was delayed he was rushed to connecting flight and they couldn’t open a formal complaint.
    I have tried to contact your Office in Johannesburg and I was advised to contact Ethiopian airlines office in JNB Airport.

    I have tried to email and call your office in airport but everything is in vain. I have not received any reply and no one picks up the calls in your office.

    Would you please contact your office and sort out the issue.

    My Ticket details are:
    E Ticket Number-0717076514626
    Flight Number-ET 641
    Date of travel- 18 May 2018

  • Malebona Maphutse

    I have been trying to contact your office in Johannesburg for two hours and no answer. This is completely unacceptable. When I last called each person kept on giving me a different number to refer to as I have lost my spectacles on your airline. I have been trying to retrieve them for four weeks. I sent through an email three weeks ago and I still have not received a reply. I will be reporting this to the head office. It is extremely hard to get good service from your office. I need my glasses to see and I have had trouble with my day to day tasks. I boarded the flight from Sweden with a layover in Addis to South Africa on the 24th of June. This is my ticket number 0712120091845. Can you check where my glasses are? They are brown G-Star Raw glasses.

    • Vincent

      This is my first time of flying with Ethiopian airlines and my bags are missing.flying from Johannesburg to Lome.i have been calling or the numbers on your website and nobody is picking it up.i don’t know who to speak too.can someone help me out.

  • Anel Johnson


    I am trying to do a ONLINE check in, but your system has been giving me errors since last night!!!!!
    please advise what is going on.

    i have tried 2x of the Telephone numbers in JHB, south africa, also gives me error message.
    and no reply to the emails that i have sent

    Anel Johnson

  • Adhinarain Reddy

    I, travelled with my wife and grand kid on your airlines on 18th December 2018.. The following was noted
    1. Flight connection was changed without notifying us., resulting on un-necessary cost. We were supposed to land in Mumbai airport at 22H50. However we reached at 03H00 the next morning. We had to re-schedule another flight at 16H40 to Bangalore. We had to re-schedule everything and ran into un-necessary cost. Taxi fare cost to and fro, hotel accommodation and flight to Bangalore distanation.
    2. The food was not up to standard, my wife requested vegan food. We were just given anything that was available to eat. We had no choice.
    3. Our baggage was just flung around resulting in damaging it.
    4. However we reached safely but i am terribly disturbed .
    5. I would be very grateful if you can compensate us for all the inconvenience that was caused.

    Kind regards
    Adhinarain Reddy
    Prebashnee Reddy
    Ridwaan Saai Reddy

  • Dominic Watson

    Nobody answers the phone 0113903819 or 0833253347 (mail box is also full so can’t leave a message).
    I need to change my flights urgently.
    Please can someone contact me and assist?

  • Seyid Mohamed Ahmed

    Good day Sir ,
    In the begin, I am so pleased to write to you about my request that I want to cancel my trip to Kampala on 20th of this month for personal reasons and I went on Saturday to your office in Johannesburg OR Tambo Airport office, but they give me this number
    0113903819 to contact today, but the number is not exist. Therefore, I want to know, which process that I supposed to take for cancelling the ticket and were must I go .
    Finally, I hope to hear from you as soon as possible.
    My name is Seyid Mohamed Ahmed
    The ticket number is 0717488763554

  • Timothy Jonas

    Hi to whom it may concern, i am trying to call the customer service number with no response, i booked a ticket for 20th March to fly from Johannesburg to Addis Ababa and then from Addis Ababa ET to Toronto, CA and with this virus i will not be able to fly on 20th March will please advise me what is the way forward. Thanks Timothy Jonas booking no. TG92GJ
    E-ticket 071-3324782088


    kindly link me up with your cargo office. i have a consignment of chocolates that i wanted to ship from Johannesburg to Kigali.

  • Lamla Stemela

    Your Johannesburg office number says “Number not in service” and your cell number does not answer. It goes to email. How does one contact you for enquiries ?

  • steven james van Zuydam

    I am trying to change a flight date and i get no answer when i contact their Joberg office

    so how do i change my flight dates if i cannt get any one to do the paperwork


    My name is Elsie Mbunjane
    We are planning to travel to Malawi in August 2021 as a group of church members from 20pax or 50pax

    Kindly get back to me with a quotation
    My direct number is +27 60 7092322 and what’s up +233541485696

  • Joao Barbosa Oliveira

    This is my first time flying to Ethiopian Airlines. The customer service is beyond imagination… one of the poorest I ever experience. Ethiopian Airlines deserves better. I am in a very difficult situation, have tried to contact the global center countless times and NO ONE answers the phone or bother to help us. Why is that happening? It is baffling me such a treatment from such a good airline. IF it is to be like that, I better fly with Turkish Airlines who gave me an amazing customer service when I needed. It might be that Ethiopian Airlines have something to learn with their competition… I wish they would do.