Ethiopian Airlines City Office in Kigali, Rwanda 8

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.


Ethiopian Airlines Kigali City Office Address:
UTC Building, office no.25 Mailing Address: P.O. Box 385, Kigali

Ethiopian Airlines City Office telephone contact numbers:
(250) 525 570440/42 (Reservation Office & Ticket Officeing), (250) 788751585/788220220 (Reservation Office & Ticket Officeing)
(250) 788562469 (Area Manager)
(250) 252570441 (Area Manager),

Email: kglsm@Ethiopian Office Manager)
Ethiopian [email protected](Reservation Office & Ticket Officeing)
WorkieA@Ethiopian (Area Manager)
http://www.Ethiopian (Area Manager)


Working hours
Mon – Sat: 08:00 Am-20:00 Pm


Ethiopian Airlines Official website:

Ethiopian Airlines Online Check-in: check-in

Check Ethiopian Airlines flight status here:

Check Ethiopian Airlines flight schedule here:

Ethiopian Airlines baggage services telephone contact numbers:
(250) 525 570440/42 (Reservation Office & Ticket Officeing), (250) 788751585/788220220 (Reservation Office & Ticket Officeing)
(250) 788562469 (Area Manager)
(250) 252570441 (Area Manager),

Ethiopian Airlines Baggage Allowance

View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Ethiopian Airlines Customer care:

Phone: +251116656666 (International Charges Apply)

Near-by Airports:

Near-by cities:

Attractions in Kigali:

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

Is there any problem / complaint with reaching the Ethiopian Airlines Kigali City Office Address or Phone number? Please report any issues using the below comment form.

Rate your experience with the Ethiopian Airlines Kigali City Office in Rwanda: (click on the stars below)
Click to rate this post!
[Total: 9 Average: 2.4]

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

8 thoughts on “Ethiopian Airlines City Office in Kigali, Rwanda

  • Christina S.

    There are no complaints but a great THANK YOU to the responsible person of Ethiopian airlines at Kigali airport.
    While checking in, we realised that our travel agent had made a mistake and had booked for me and my husband different flights back to Germany .
    We met an officer who helped us perfectly so we and also the luggage arrived safely back at home.
    Our flight was on July, 13 in the afternoon to Frankfurt via Addis Abeba.
    We thank once more for the helpfulness and support of the person whose name we unfortunately don’t know.
    Best regards



    Je suis à Kigali depuis le 1er octobre 2018 afin de prendre part à une conférence. Donc, dans mon billet Ethiopian, il est dit que je repars à Brazzaville le 5 octobre 2018 à 1h45 du matin. Malheureusement, mes plus hautes autorités me demandent de rentrer le 4 octobre 2018 car je dois accompagner mon ministre à Séoul en Corée du Sud le 6 octobre 2018 toujours au départ de Brazzaville par Ethiopian airline.
    D’où je vous demande la possibilité de voyager le 4 octobre au lieu du 5 octobre?

  • Pascaline Niyonsaba

    Hello, my name is Pascaline,my husband called NSHUTI PATRICK had lost his bagage no 3071 ET183166.
    he went 21/01/2019 by Ethiopian airline from Kigali(01:45’am) – Addis ababa to Niamey
    It is in this regards therefore,we kindly request you to help us to know where that luggage.
    Best regards

  • Albert GAHAMANYI

    My name is GAHAMANYI Albert, long time ago I wrote an email to request the reimbursement of the loss (Usd 250) caused by the delay of the flight from Kigali to Addis in December 2019 and I missed the correspondence to Dubai. I came back to Ethiopian Airlines office in Kigali where I bought my ticket and which arranged the accommodation and transport to claim my reimbursement but they kept quite and did not refund that amount to me. Please help me to get back my money.

  • Khumbize Chiponda

    I forgot my phone in your plane from lilongwe on 13th November,2019, it’s a Huawei P10 lite, in a pink cover, my seat was 22C. I reported to the staff at the gate C3, I was boarding a plane to Kigali at 22.50pm. pls assist.

  • John Butonzi

    Hi I am John Butonzi, frequent flyer No is ET10014566763, so proud of this company on African continent.
    Can you please help me: i was supposed to fly from Kuala-Lumpur to Kigali from 6/4/2020, my ticket mistakenly changed to 24/5/2020 all these dates were counseled due to COVID 19. I had bought this ticket from Dubai through online agent Issuing agent 056420. i paid 733$
    My ticket No 0712123901024 exchanged to 0713583332006.
    I contacted Ethiopian airlines in Kuala-Lumpur they told me i have to buy another ticket-irrespective of COVID-19 pandemic because i never bought with them- that is the only thing to do. During COVID 19 surge in Malaysia, i had called them several times with no response.

    I am requesting given this situation of COVID 19 to refund me or resume my ticket on 31/10/2020 since your flights are resuming in this coming September. It is just a return ticket back (home Kigali) I have used Ethiopian airlines since 2009, I wouldn’t like loose the trust. In Kuala-Lumpur seemingly they want me to loose this money as if they never knew anything about COVID 19. Thanks.

  • Samson Desie

    What do you feel about paying USD 1,000.00 for a round trip from Kigali to Addis in economy class – Is it a broad daylight corporate robbery or no more connecting Africa