Ethiopian Airlines Lusaka, Zambia City Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 14

Ethiopian Airlines Lusaka, Zambia City Office Phone number, Address, Email, Working hours, Google map location

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. It has its head quarter in Bole International Airport in Addis Ababa. It serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.

Ethiopian Airlines Lusaka City Office Address: Ethiopian Airlines Garden Plaza Building, First Floor, Thabo Mbeki Road, opposite ZICA offices, Lusaka Zambia.

Mailing address: P.o.Box 32240 Lusaka, Zambia

City Office telephone contact numbers: Mobile: +260955236401/+260979821971;
Phone: +260211236401/02/03

Email: [email protected],
[email protected],
[email protected]

Working hours: Monday – Friday: 08:00 to 04:30
Saturdays: 09:00-12:00
Closed on Sunday and Public Holidays

Map: View Location here

Official Website:

Online Check-in: check-in

Check flight status here:

Check flight schedule here:

Baggage services telephone contact numbers:
Ethiopian Airlines

Ethiopian Airlines Baggage Allowance

Ethiopian Airlines

View Ethiopian Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Customer care / support

Customer Contact Centre: 000 800 100 7947

Contact Centre Business Hours: N/A

Special assistance

Travel during pregnancy in Ethiopian Airlines

Pregnancy rules:

  • Expectant mothers can travel in Ethiopian Airlines till 34th week of the Single pregnancy and 36 week for multiple pregnancy.
  • you must apply for medical clearance by submitting a medical information form (MEDIF) (Download PDF)

*For any special assistance, Contact:

Ethiopian Special Meals

Asian Vegetarian, Bland, Diabetic, Fruit Platter, Gluten-Free, Hindu Non-Veg, Kosher, Low Calorie, Low Fat, Low Salt, Muslim, No Lactose, No Salt, Vegetarian Raw, Seafood, Vegetarian Vegan.

*For any Queries, contact:

How to Web Check-in Ethiopian Airlines?

Procedure to do web check-in or online check-in Ethiopian Airlines

  1. Visit
  2. Select “Booking Reference” or “Ticket Numbers”
  3. Enter the “Booking Reference” or “Ticket Numbers” and “Last Name”
  4. Click “Check-in”

Ethiopian Airlines Baggage Allowance

View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Customer care:

Phone: +251116656666 (International Charges Apply)

Ethiopian Airlines: How to file a complaint related to baggage / flight delay / cancellation / ShebaMiles? Procedure, Documents required

View Ethiopian Airlines, how to file a complaint related to baggage, flight delay, cancellation, procedure, documents required, through the above link.

Ethiopian Airlines Customer Care Phone number | Email

How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines?

View How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines through the above link.

Ethiopian Airline Vacations Customer Care Phone number, Packages, Requirements

View Ethiopian Airline Vacations Customer Care Phone number, Packages, Requirements through the above link.

List of Ethiopian Airlines Offices

Find Ethiopian Airlines Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)

Queries handled by Ethiopian Airlines airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

Is there any problem / complaint with reaching the Ethiopian Airlines Lusaka City Office Address or Phone number? Please report any issues using the below comment form.

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14 thoughts on “Ethiopian Airlines Lusaka, Zambia City Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Solochi

    Am not happy with the way my brother was treated by your staff at Ndola airport today 14/10/17.He was suppose to board a 15:30hrs flight and I dropped him off an hour before.Only to be told that the flight is full.How is it possible? When I got him a ticket on 12/10/17.
    He was told to pay K2000 for a reservation as if he was at faulty. The receipt he was given had no official information.
    Am disappointed by your services and its only that I was committed to other things,that’s the reason why I couldn’t be with him when he was checking in.
    He could saw people bribing your staff,and those were the only ones allowed to board.
    How can someone be turned down just like this when he told them that am going for school and registration should be done on Monday 16/10/17.

  • kachinga sinkamba

    Good day Team,

    i wish to bring to your attention the delayed delivery medical manikins meant for exams which have already started today the 13th November . The tracking number is 071-30557052. This cargo was paid for in full on the 4th of November with the belief that they will be delivered before 10 th. The practical exams are running from 13 to 17. Now according to the schedule the goods will only arrive here in zambia on the 17 th which will defeat the whole purpose . This is an eminent loss on our part .

    kindly help deliver this cargo . i have emails to the cargo manager in Addis , who has not responded to my emails .
    will apprecaite your quick response and good gesture.

    Best Regards,
    kachinga sinkamba
    Deskay Express Trading Ltd.

  • Robert shikaputo

    Greetings.i was on board today from beijing tk addis then finalky lusaka.unfirtunately at security check i lost a bkue folder containing papers and a maroon certificate of attendance from china.

    The details are robert shikaputo
    Flight ET 863
    Seat 34A
    Zone 3
    Gate 8

    I reported in addis execelkent lady helped me give her poay rise

  • Emily

    Its sad to say that staff at the Ethiopian airlines office in Lusaka, Zambia are just too preoccupied. They rarely answer the phone, they forget to make customer bookings and they rarely respond to emails. They are also poor at making follow-ups. A lot needs to be done to change this poor work culture. More staff need to be employed if the workload is too much. Lets not forget that time is of essence in this business and that ticket payments and bookings have a fixed time interval that cannot be met with this rate of doing work. Some clients also don’t necessary live in Lusaka but modern technology is there to be used to serve our needs without us coming to the office physically.


    Good Day,

    Have been trying to call your numbers but they are never picked.How can one make a booking locally directly with your Airline? I can be called on Cell:+260 977 804 025.

    • Clifford Mwale

      Am a very unsatisfied client, you people have listed mobile numbers that you don’t pick here in Zambia.

      I have paid reservation twice for a problem that’s not my fault the procedures you are giving me isn’t checking out and sounds like day light robbery in my pockets.

  • esther

    Can you help with open up economy seats on 17sep nlahkg.
    I need to issue the ticket now.
    MRC2X0/EP KIWOU 6BN4EP AG 99999992 15SEP


    Trip from Lusaka to Dubai.
    Good morning.
    I would like to find out how much it would cost 3 adults to travel from Lusaka to Dubai from 1 November to 4th November. Your quick response will be appreciated.

  • melody

    I wanted to find out how much it cost to travel from Zambia to China return ticket . and how much it is to send a laugage 30kg from China to Zambia.

  • Shawudayi Mafuriranwa

    We are a team of seven planing to visit Laos this coming Friday with your airline. Which country’s visa should we obtain as they offer their visa upon arrival as you enter Laos. We have an invitation letter of the company in Laos that has invited us. Is it possible to board your airline without any Visa anticipating to get one as we enter Laos?.


  • Inonge Imasiku

    Please note that I flew by your Ethiopian airline from Lusaka, Zambia on Sunday, 23rd June 2019 via Dar-es-Salaam, Casablanca and finally Marakkech, Morocco. My luggage is still missing. My Tag no. is ET 49-75-69. Kindly help me to retrieve my luggage.
    Sincere regards.
    Women in Africa