Ethiopian Airlines City Office in Washington DC, USA 17

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.
277 South Washington Street, Suite 120, Alexandria VA 22314

Contact numbers:
703 682 0570 and/or Toll free 1-800 445 2733

For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll Free 1 800 445 2733
24 hours all year round

Email: General info. desk: etusa@Ethiopian

Fax: 703 682 0573

Working hours
Mon – Sat: 09:00Am – 05:00Pm

Ethiopian Airlines Official website:

Ethiopian Airlines Online Check-in: check-in

Check Ethiopian Airlines flight status here:

Check Ethiopian Airlines flight schedule here:

Ethiopian Airlines baggage services telephone contact numbers:
703 682 0570 and/or Toll free 1-800 445 2733

Ethiopian Airlines Baggage Allowance

View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Ethiopian Airlines Customer care:

Phone: +251116656666 (International Charges Apply)

Near-by Airports:

Near-by cities:

Attractions in USA:

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

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17 thoughts on “Ethiopian Airlines City Office in Washington DC, USA

  • Constance Oz


    PLEASE CALL 8573892397 TO ASSIST WITH THE MATTER BELOW. do you want me to travel to your washington office to solve a matter.

    Sent: Thursday, March 16, 2017 11:21 AM
    To: ‘[email protected]
    Subject: Ethiopian Airlines Website Profile

    I made a mistake on my booking. I am a 75 year old woman with limited vision and got something wrong on my booking. I want to correct it. Asap. My flight is next month. I have paid. i have been calling the US customer service number since I bought the ticket and no one is answering the phone.
    Can someone get back to me..
    Constance Ozo

    • Editor Post author

      Hi Constance Oz,

      Please contact ethiopian airlines through
      703 682 0570 and/or Toll free 1-800 445 2733
      Email: General info. desk: etusa@Ethiopian

      Support team.

  • Artnecia Ramirez

    I booked a flight early June and June 21st I called to inquire about a hotel accommodation because i had a 20 hour layover. Long story short i get to the HAD airport and no hotel. At this point all hotels are booked due to an emergency that occurred the day before I landed. I received no assistance from Ethiopian Airlines. I spent 20 hours in the airport for their negligence. I called the Washington office and they weren’t helpful, I then tried the 1800 and they basically let me know it wasn’t their problem. The US should ban this horrible airline won has no sense of accountability.

  • Birhanu Mekonnen

    Please I need to answer from you I sent you my authorization I just fax you yesterday morning you told me you will sent me with my email but I didn’t get nitting

  • Drissa Toure

    mon Nom est Drissa Toure je suis Ivoirien,et vivant aux USA. j,ai travaille pour Ethiopian Airlines comme Agent de 1987 a 2003 a l,agence du plateau et a l,aeroport sous le numero 10137 donc 15 ans de service.T 5
    j,ai planifie voyage par votre compagnie en juillet 2018,sur la cote d,ivoire (Abidjan) Mr le Directeur Regional veuillez bien m,accorder in billet aller et retour free ou a reduction de votre choix.dand l,attente d,une suite favorable recevez mes salutations les plus distinguees.
    Drissa Toure.
    Brandywine School district DE

  • Geraldine

    I am really displeased with Ethiopian airlines.
    I’m travelling with my 6weeks old baby tomorrow the 8th of May 2018 and we av an overnight overlay in Washington and iv been ringing them over and again and sending emails yet no valuable response till date.
    My flight was initially scheduled for 26th April but it was shifted to 8th May a day before and the airline was duly informed of the need for a hotel.
    They got back to me on the 3rd of May that they had booked a hotel for 26th April which I was never told about either by email or phone call
    I’ve called the Washington desk, sent an email to hotelatiad, and also to reservations-WAS but no valuable response
    Does Ethiopian airlines want my 6weeks old baby to sleep outside in the cold???

  • Don Gable

    I have tried every possible phone number to contact Ethiopian Airlines to make a claim for lost/delayed luggage.
    We landed in Newark from Addis Abba 41 minutes late and missed our connecting flight because we waited for baggage which never showed. Ethiopian baggage claim directed us to make a claim at Dulles airport This is the flight we missed because of their lateness. We were also told by Ethiopian to pick up our bags first before proceeding to the connecting flight. We could have made our connecting flight if we did not wait for our baggage.
    I am at my home and no one at Ethiopian can assist. I have been given numbers which do not ring. I have spent over three hours on hold listening to their “la de da” music.
    Now, after four hours, I am being told that I need to go to Dulles Airport to make a claim. A claim cannot be made on the phone with the luggage ID numbers (only in person) I am at home now without anyway of making a claim. Without a claim number they will not tell me where my luggage is located even though Ethiopian is fully responsible for creating this nightmare. Not even an apology.

  • Charles Karuku

    ITS BEEN ALMOST A MONTH WITH NO HELP ABOUT MY LIST LUGGAGE. Your airline has a poor reputation. On July 2nd, I left for Kinshasa Congo from Minneapolis, USA. I initially had the trip booked via Delta and Air France. While on transit to Paris, my flight was delayed and I missed my connecting flight to Kinshasa. Air France had me transferred to Ethiopian Airlines. When I arrived in Kinshasa by Ethiopian Airlines, it was on July 4th and my luggage had been lost. I haven’t seen it since then. I lodged a complain to Ethiopian Airlines. They a handwritten note on my travel boarding pass. Here’s my request; 1. Send me mybaggage to USA. 2. Contact me via my phone number or email. 3. Compensate for the clothes I had to get for my official meetings that I was attending. All my suits, shoes, clothes and supplies were lost throughout my trip and had to replace them. I have been waiting to hear from you but not sure why nobody has contacted me. 4. Or fully compensate for the lost baggage if you’re still unable to trace it.

  • Grace Helmuth

    I have tried, unsuccessfully, for over six months to reach someone at Ethiopian Airlines to issue a refund for me and my sister. We had a cancelled international flight and were not reimbursed for it. We were left in a foreign country with no other options except waiting at the airport for three days until the next flight.
    I am incredibly frustrated with the lack of customer service at Ethiopian Airlines. I do not recommend them to anyone.

  • Donna Garcia

    On 21Jan ET flights 64/65 was cancelled by ET Air for travel 24Feb ROBCKY and return 26Feb CKYROB for passenger Lance Presser under confirmation number XWQAUV. Ticket number is 0717290044424.
    Please refund this ticket $653.00USD due to airline cancelled flights
    Many thanks,
    Donna Garcia

  • Tigist Marley

    We have been on line for almost 2 hours. We tried to process a ticket but we haven’t received anything. A gentlemen named Muktar was not polite at all, said it was time for him to go and hung up on us.

  • Mes

    Why are you guys have a terrible customer service agents? it is so disappointing that almost all of your customer service representatives are not trained or not there to help/solve the problem. you guys are computing/working with many international destinations, your customer service also should be competent with international standards.

  • keder

    I need some info. about cargo rates. My box is 20*20*15 inches and 180 pounds.
    from DC to Addis ababa it is clothes. Can I ship it from Texas to Addis Ababa?
    my phone# 214 770 3965 and email [email protected]. I couldnt reach your agents by phone.
    Thank you

  • Sisto Ocanda Andama

    Reservation # KMVZJG
    failed to fly this morning because I was told the Dubai Govt had placed a hold. By the time the manager received a go ahead for me to be checked in, it was too late for me to catch the flight.
    I was thus advised to change my flight to tomorrow 02Jul21. The rest of the itinerary remains unchanged.
    Thank You
    Sisto Ocanda Andama
    E-mail: [email protected]

  • Kamal

    Hello my name is Kamal Muuse Mire my flight number is 777-300ER I will be traveling throu at 23:45 ADD Addis Ababa, Bole Ethiopia terminal 2 my question is if I got my COVID-19 early Is it going to effect my traveling to my destination from Addis Ababa,Bole international airport to hargeisa even thou I have negative COVID 19 what should I do please help me my flight is on Monday 26,July 2021 at 23:45 ADD to Hargeisa please help me my contact number is 9514626977 or you could email me at [email protected] thank