Ethiopian Airlines: How to file a complaint related to baggage / flight delay / cancellation / ShebaMiles (Frequent Flyer)?
- Visit Ethiopian Airline Complaint Website
- Select the category in which you would like to make a complaint
- If it is related to baggage, then select bags and choose the sub category as damage / missing / delayed and submit a claim relevant to your selection
- If your topic is about to complain about the airline, then choose compliments and complaints and select the reason.
- If it is delayed / cancelled flight, enter the contact details: name, country, address, city, state, postal code, email, phone number, Frequent flyer number
- Enter the Flight number, date, origin, destination
- Additional information if you would like to enter
Request through Social Media
If your request is for live service support, you may address your request to Ethiopian Airlines Social media pages or Ethiopian Airlines chatbot.
For United States (US) passengers travelling to or fro may use the below address for complaints on Ethiopian Airlines services to Department of Transport (DOT)’s Aviation Consumer Protection Division.
Website: Aviation Consumer Protection
Mailing address: Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
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