FirstAir Canada Address | Phone number | Email

First Air (Bradley Air Services Limited),  is an airline headquartered in Kanata, a suburb of Ottawa, Ontario, Canada. It operates services to 34 communities in Nunavut, Nunavik, and the Northwest Territories. The majority of its fleet is available for charters worldwide. First Air has assisted in various humanitarian missions such as the 2010 Haiti earthquake, airlifting relief supplies and equipment. Its main base, which includes a large hangar, cargo and maintenance facility, is located at Ottawa Macdonald–Cartier International Airport, with hubs at Iqaluit Airport, Rankin Inlet Airport and Yellowknife Airport.

First Air Customer care contact number | Email for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Phone: 1-800-267-1247

Fax: 613-254-6303

TTY 1-877-873-3718

Email: [email protected]

Working hours: Monday to Friday: 7 a.m. to 9 p.m. EST
Weekends & holidays: 9 a.m. to 7 p.m. EST

First Air Customer Relations, Baggage Claims

For Customer Relations inquiries or Baggage claims, please call

Phone: 1-800-661-3591 Ext. 6361 or

Email: [email protected]

Email: For General Inquiries, please email: [email protected]

First Air Refunds/Credit Card Billing Inquiries

For refund related inquiries, please contact:

Phone: 613-254-6265

 Fax: 613-254-6260

Email[email protected]

First Air Group reservation / Conferences

For special group/conference fares

Phone: 1-877-328-8669


Email: [email protected]

First Air head office in Ontario Canada Address | Phone | Fax

20 Cope Drive, Kanata, Ontario Canada K2M 2V8

Phone: 613-254-6200

Fax: 613-254-6398

First Air Regional Offices Canada contact details


Ron Lowry, Senior Manager, Sales


Email: [email protected]

Western Canada

Email: [email protected]

Eastern Canada / Nunavut

Email: [email protected]


Shelly De Caria, Manager, Sales

 613-254-6200 Ext. 6187

Email: [email protected]

First Air Official website:

First Air Online Check-in:

*All the passengers need to check-in at least 60 minutes before the scheduled departure time.

Check First Air flight schedule here:

First Air Baggage Allowance


View First Air Hand | Cabin baggage, Checked baggage charges in the above link.

Types of Planes / Air craft available with First Air

Fleet size: 17

  • Aérospatiale ATR 42
  • Boeing 737

Queries handled by First Air Customer care:

Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries, Aeroplan

First Air Cargo office contacts

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