Garuda Indonesia Airport Office in Amsterdam, Netherland 7

Garuda Indonesia was established in 1 August 1947 as KLM Interinsulair Bedrijf, commenced operations in 26 January 1949 as Garuda Indonesian Airways which is the national airline of Indonesia. Garuda Indonesia is headquartered at Soekarno–Hatta International Airport in Tangerang, near Jakarta, Indonesia.

Garuda Indonesia Amsterdam Airport Office Address:
WTC Tower B-7th Floor, Schiphol Boulevard 177, 1118
BG Schiphol Airport Office

Garuda Indonesia Airport Office telephone contact numbers:
31 (0) 20-5502600

Working hours

Garuda Indonesia Official website:

Garuda Indonesia Check-in

Garuda Indonesia City Check-in

Available at Garuda Indonesia Sales Office (domestic or international branch office).

Note: Check-in starts from 48 hours to 4 hours before scheduled departure time (local time).

*Flights depart from Terminal 3 Soekarno-Hatta International Airport, check-in counter is closed 45 minutes prior to scheduled departure time.

Garuda Indonesia Internet Check-in

Check-in starts from 24 hours to 4 hours before scheduled departure time (local time).

For departure city of Jakarta (CGK) with domestic destinations, the service is available from 24 hours to 2 hours before departure

Garuda Indonesia Phone Check-in

Passengers who possess a ticket can check in by telephone through the Garuda Indonesia Call Center.

Note: Check-in starts from 24 hours to 4 hours before scheduled departure time (local time).

Garuda Indonesia Mobile Check-in

Passengers can check in and make seat selection using our mobile app from 24 hours up to 4 hours before departure. Except for departure city of Jakarta (CGK) with domestic destinations. Available for domestic and international flight.

Note: Check-in starts from 24 hours and ends before scheduled departure time (local time).

Check Garuda Indonesia flight schedule here:

Garuda Indonesia baggage services telephone contact numbers:
31 (0) 20-5502600

Trace your baggage in Garuda Indonesia: Garuda Indonesia-Trace baggage

Garuda Indonesia Baggage Allowance

View Garuda Indonesia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Garuda Indonesia Customer care / Call Center number:

0804 1 807 807 (Within Indonesia region only) or +62 21 23519999.

Near-by Airports:

Near-by cities:

Attractions in Amsterdam:

Types of Planes / Air craft available with Garuda Indonesia

Total fleet: 144

  • ATR 72–600
  • Airbus A330–200
  • Airbus A330–300
  • Airbus A330–900neo
  • Boeing 737–800
  • Boeing 737 MAX 8
  • Boeing 747–400
  • Boeing 777–300ER
  • Bombardier CRJ1000 NextGen
Queries handled by Garuda Indonesia Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, GarudaMiles

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7 thoughts on “Garuda Indonesia Airport Office in Amsterdam, Netherland

  • Petrus van Dijk

    Dear Madam, Sir
    My GARUDA membership nr. is 113 365 615, with a Silver status and over 65.000 miles.
    I am based in the Netherlands and would like to redeem the miles for a return ticket from Amsterdam to Jakarta, travelling on Thursday 21 December, returning on Tuesday 2 January 2018. I tried to call the Jakarta telephone nr. but it always sounds occupied.
    Can you please help me so that GARUDA’s Amsterdam Schiphol Airport services can help me?
    Terima kasih untuk kerjasama Anda, salam hormat, Petrus van DIjk

  • Yonathan Shiran

    Dear Sir/Madam

    I am writing regarding flight GA 89 on Oct 26th from Amsterdam Airport (AMS) to Jakarta Airport (CGK) with the scheduled departure time of 12:05pm.

    I was a passenger in that flight (Yonathan Shiran). My confirmation number is #3916634343 and my booking reference is ULXR5E. This flight arrived several hours late at Jakarta.

    The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

    My scheduled flight length was well over 3500km and therefore I am seeking €600 in compensation, as per European law.

    I look forward to hearing from you and would welcome a response in 14 days,

    Yours faithfully,

    Yonathan Shiran

  • Christian Valentin

    My wife and I , 64 and 65 years, are leaving in Paris. We plan to use Garuda in January from Denpasar to Makassar, Biak, Jayapura and back to Denpasar. This makes four flights and fall therefore within the range of the wonderful travel pass ( To take this tickets, do I need to come to Schiphol from Paris? I tried to call you but without any success. Apparentely, this type of fare is not available through the website. Alternativerly have you a travel agent in Paris who is allowed to sell this type of pass?
    Thank you in advance.
    Groeten, Christian Valentin

  • H.Hori

    I have reserved your flight on 29 March, of which reservation number is W45WEX. Because of Corona Virus I would like to cancel my trip and want you to refund my airfare. Would you please take care of this issue ? And please let me know in that case what I should do for the procedure.

  • Robert van Doorn

    I will Refund for extra cost for flight seat what I have paid for flight GA89 and GA88 at 12 March 2020 and 26/27 March 2020 but never get that seats. ( Q8PVUL )
    I have paid €.156,00 at 12 January 2020 for extra leg seat but there was I change of aircraft type on 12 march 2020 from Amsterdam to Jarkarta and from Densapar to Jarkarta and to Amsterdam at 26/27 March 2020

  • Johanna Dominicus

    Dear Sir, Madam,

    Because Cathay’s Pacific flight was canceled we were forced to book another flight back to Amsterdam.We bought 2 tickets at Garuda for the return journey. These tickets were sold to us for the price of € 1776 one way per person. So that will be in total € 2352. However, the Visa has been debited for this € 2484.06.After contacting the Visa, it appears that the amount was offered to the Visa when the IDR’s exchange rate was higher.How is this possible when the purchase said that the tickets cost €1776?
    This prevents us from buying a plane ticket from Garuda again next time.
    I would like to receive an explanation about this, including why a single trip should be so expensive.
    Kind regards,
    J. Dominicus


    Dear Garuda airlines

    Hi, My name is jiwoong Kim lived in Korea.

    I booked a flight from Korea to Bali through TravelGenio last year.

    As you know,I made a request to cancel the flight ticket to TravelGenio because of corona19, but TravelGenio replied that it should be canceled by Garuda Airlines before.

    I asked for a flight ticket cancellation, The reason why the Korean branch of Garuda Airlines said that it should be canceled at the garuda airlines Amsterdam branch.

    So, I need to some documents that a refund authorization (with your name, flight cancelled, stamp of the airline and date in English) or the flight cancellation certificate issued by the airline.

    I hope you send these documents.