Hainan Airlines Co., Ltd. is an airline headquartered in Haikou, Hainan, People’s Republic of China. It is the largest civilian-run and majority state-owned air transport company, making it the fourth-largest airline in terms of fleet size in the People’s Republic of China, and tenth-largest airline in Asia in terms of passengers carried. It operates scheduled domestic and international services on 500 routes from Hainan and nine locations on the mainland, as well as charter services. Its main base is Haikou Meilan International Airport,with hubs at Beijing Capital International Airport and Xi’an Xianyang International Airport and several focus cities. Hainan Airlines is a Skytrax 5-star airline.
Verified & Updated on: 16/02/21
Hainan Airlines Office in China Address, Phone, Email, Working hours
Address: Haikou City, Hainan Province, P.R. China
HNA PLAZA, No.7 Guoxing Road
Hainan Airlines Co., Ltd.
24-hour service hotline: For Ticketing, enquiries & website issues – +86-898-95339 (International rates apply)
Agency Service Hotline & Special Passenger Service: 1-312-374-3700
Email id : [email protected]
Feedback and Complaints Email id: [email protected]
Business hours: Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays. (For all other services)
Hainan Airlines Office in US Phone, Email, Working hours
For any special assistance, call 1-888-688-8813- 3 (Toll-free, 24 hours within the US).
Hearing or speech impairment: Call 711 and request the operator to contact us at the above toll free number.
Ticketing Enquiry: [email protected]
Agency Service: [email protected] (Monday-Sunday: 8am – 8pm)
Hainan Airlines Fortune Wings Club contact phone number, Email, Address
Business hours: 08:30-22:00 (GMT+8)
Member service hotline: +86-898-950717 (International rates apply)
Email: [email protected]
Address: 2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Hainan Airlines Cargo contact phone number, address
Reservation: +86-10-5617 0030 (International rates apply)
Enquiry Tracking: +86-10-5617 0030 (International rates apply)
To make enquiry: https://www.hnacargo.com/Portal2/Index.aspx
Address: No. 3 Huoyun North Road Shunyi District, Beijing
*Hainan Airlines Cargo is in the Hainan Airlines Base
Hainan Airlines Official website : https://www.hainanairlines.com/
Types of Planes / Air craft available with Hainan Airlines
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 787-8
- Boeing 787-9
- Comac C919
View Hainan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Hainan Airlines Special Assistance
Traveling while pregnancy
Expectant mothers will be allowed to travel till 32 weeks in Hainan airlines. For more details, visit: Hainan airlines pregnancy terms and conditions
Queries handled by Hainan Airlines Customer care:
Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries, fortune wings club.
Is there any problem / complaint with reaching the Hainan Airlines Office Address or Phone number? Please report any issues using the below comment form.Rate your experience with the Hainan Airlines: (click on the stars below)