Hawaiian Airline: How to file a complaint related to baggage / flight delay / cancellation / HawaiianMiles? Procedure, Documents required


Hawaiian Airline: How to file a complaint related to baggage / flight delay / cancellation / HawaiianMiles (Frequent Flyer)?

You can file a complaint at Hawaiian Airline through Mail / live Chat / Text / Calls

For any Customer compliments and complaints you may email or mail to the following:

Mailing address:
Consumer Affairs Office
Hawaiian Airlines, Inc.
P.O. Box 30008
Honolulu, HI 96820

For General inquiries, you may Live Chat: Chat agents are available 24 hours a day.

Text: Send text message at 38285 from 5am – 11pm HST.

Calls within US and Canada:

  • General inquiries: 1-800-367-5320 (available 24/7).
  • Guests with hearing or speech disabilities (TTY): 711 for relay services.

  1. Visit Hawaiian Airline Complaint Website
  2. Select the category on which you want to file a complaint
  3. Enter your first / last name
  4. Enter valid email address, phone number
  5. Enter the HawaiianMiles
  6. Then Ticket number, confirmation code
  7. Attach the required documents with maximum file size 5MB each
  8. Then “Submit”.

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