Hong Kong Air Cargo Customer Care Phone number | Email

Official website: www.hkaircargo.com

Hong Kong Air Cargo Customer care / support

China – Hong Kong (hkg) Cargo Reservation

Address:
Unit 1210-1218, 12/f, Tower 2, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong

Hong Kong Air Cargo Contact Centre : +852 3920 9203

Email:

• HK & PRD Sales Enquiry: [email protected]
• Overseas Sales and Marketing Enquiry: [email protected]
• Scheduling and Charter Services Enquiry: [email protected]
• SPA – Interline Business Development Enquiry: [email protected]
• Cargo Operations Enquiry: [email protected]
• Special Cargo Enquiry and Dangerous Goods Enquiry: [email protected]

Official website: www.hkaircargo.com

What documentation should be sent to Hong Kong Air Cargo?

Claims for pilferage – damage:

• Copy of Master Air Waybill
• Copy of House Air Waybill (for Consolidation shipments)
• Copy of the shipper’s invoices of the shipment identifying the damaged goods
• Packing list of the shipment, identifying the damaged goods
• Copy of Notice of Claim, Intent to Claim or Pre-Claim
• Proof of Delivery, Delivery Order or Release Note
• Irregularity Report, Cargo Damage Report
• Survey report issued by third party (conducted at destination airport upon shipment release)
• Photographs of shipment showing extent of damage
• The Letter of Subrogation for claims (where applicable)
• Additional documents such as repair bill or repair estimate/salvage bill…etc. that claimant consider relevant for the analysis of their claim.

Claims for loss:

• Copy of Master Air Waybill
• Copy of House Air Waybill (for Consolidation shipments)
• Copy of the shipper’s invoices of the shipment identifying the lost goods
• Packing list of the shipment, identifying the lost goods
• Copy of Notice of Claim, Intent to Claim or Pre-Claim
• Proof of Delivery, Delivery Order or Release Note, identifying the delivery status
• Short Landing Certificate, Short Received Certificate or Short Shipped Certificate
• The Letter of Subrogation for claims (where applicable)
• Additional documents that claimant consider relevant for the analysis of their claim.

View List of Hong Kong Air Cargo Offices

Click the above link to view Hong Kong Air Cargo offices Phone number, Address, Working hours and Customer Care Contact Numbers Worldwide.

Hong Kong Air Cargo code: RH

Download Hong Kong Air Cargo App for Apple (iphone, ipad, mac) / Android (ios) Users

Hong Kong Air Cargo Social Media Contacts

Queries handled by Hong Kong Air Cargo Customer care:

Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries.

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