Hong Kong Airlines Customer Care Phone number | Email

Hong Kong Airlines Ltd was established in 2006, commenced operations in 28 November 2006.
Hong Kong Airlines is headquartered at Tung Chung and its main hub at Hong Kong International Airport.
Hong Kong Airlines Hong Kong Airlines network currently covers over 30 cities regionally, including Beijing, Shanghai, Sanya, Bangkok, Bali, Tokyo, Sapporo and Okinawa.

Hong Kong Airlines Official website: www.hongkongairlines.com/en_HK/homepage

Hong Kong Airlines Online Check-in: www.hongkongairlines.com/online check-in

Hong Kong Airlines Check-in timing

www.hongkongairlines.com/check-in timing

Check Hong Kong Airlines flight schedule here: www.hongkongairlines.com/flight schedule

Check Hong Kong Airlines flight status here: www.hongkongairlines.com/flight status

Hong Kong Airlines Baggage Allowance

Hong Kong Airlines Baggage

View Hong Kong Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Baggage Enquiries (lost / delayed / damaged)
Telephone: +852 3902-9000

Fax: +852 3902-9039

Email: [email protected]

Office Hour: Mon – Sun / 07:30 – 23:00

Hong Kong Airlines Customer care / support

Hong Kong SAR : +852-3916-3666

Mainland China (Local service only): 950715

Email: [email protected]
[email protected]

Refund: Please click here to apply refund online or check online refund status

Hong Kong Airlines Special assistance

Travel during pregnancy in Hong Kong Airlines

Pregnancy rules in Hong Kong Airlines:

  • Expectant mothers can travel in Hong Kong Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 28 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • After 36th week of single pregnancies / 32nd week of multiple pregnancies will not be accepted for travelling.

For any special assistance, Contact: http://www.hkairlines.com/en_HK/fly-with-us/our-services/specialneeds

How to change mistakes in your name, flight date and refund ticket in Hong Kong Airlines?

View How to change mistakes in your name, flight date and refund ticket in Hong Kong Airlines through the above link.

How to Web Check-in in Hong Kong Airlines?

Procedure to do web check-in or online check-in in Hong Kong Airlines

  1. Visit https://www.hkairlines.com/en_HK/hx/homepage
  2. Select ‘Check in’ section.
  3. Enter the “Order Number or E-ticket Number”, “First Name” and “Last Name”.
  4. Click on “Continue”.


Types of Planes / Air craft available with Hong Kong Airlines

Total fleet: 34

  • Airbus A320-200
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Airbus A330-200F(Cargo)
Queries handled by Hong Kong Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Fortune Wings Club (Frequent-flyer program).

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