How to change mistakes in your name, flight date and refund ticket in Air Astana Airline?

How to change flight date / postpone / cancel the booked flight in Air Astana Airline?

Change / reschedule your travel date in Air Astana:

Here are the procedure to do online. You can view Flight Details, Fares, Fare Conditions and Taxes; change flight details in your booking, select seats, and order special meals. You can also contact the travel agent to change your flight date.

  1. Visit
  2. Enter the surname, booking reference
  3. Click “Next”
  4. Select the date you want to reschedule
  5. Confirm the submission.
  6. You can also change your booking at your local Air Astana offices.

How to get refund from Air Astana airlines for unused / partially used flight tickets?

By online

  1. Visit
  2. Go to “My Bookings” and Click ‘request a refund’ under Flight details
  3. Enter the required details and make the payment if applicable.
  4. Refund can only be credited to the card used to make the online purchase.
  5. Refunds are issued in accordance with fare conditions.

Air Astana Call Centre

  • If you cannot request a refund online, you can fill the form here
  • Enter the booking reference, date of purchase
  • Enter the passenger name
  • Click ‘Submit’
  • You can also call the Air Astana Call Centre at +7 (727) 244 44 77, send an e-mail to [email protected] or contact your local Air Astana office.

Through travel agent

  • If you have booked a Air Astana flight ticket through any travel agent, please contact them for a refund.

*Partially used tickets, taxes and fees will be refunded on a pro rata basis.

Air Astana airlines Cancellation / Refund Fee for Domestic Network / Public Service Routes / International Network / Code Share Flights

Fares for Business Class, Economy Class, any Changes on flights, Cancellations/Refund, Discounts for children/infants on Aegean Airline, please click here.

Air Astana Airlines Offices Worldwide

Find Air Astana Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Air Astana Baggage Allowance

View Air Astana Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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