How to change mistakes in your name, flight date and refund ticket in Avianca Airline?

How to change flight date / postpone / cancel the booked flight in Avianca Airline?

Change / reschedule your travel date in Avianca:

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit
  2. Click “Change your flight”
  3. Enter the reservation number, passenger last name
  4. Click “Search”
  5. Select the date you want to reschedule,
  6. Confirm the submission.
  7. Click “Continue”.

How to get refund from Avianca airlines for unused / partially used flight tickets?

By online

  1. Visit
  2. Click ‘request a refund’  (or)
  3. Select ‘Check refunds UATP’ (or)
  4. Select ‘Check refunds’
  5. Enter the required details
  6. Enter Booking code (alphanumeric) & Passenger details.
  7. Click “Submit”.
  8. Your request will be processed manually by the Avianca customer service person.

Through Avianca Call Centre

  • For any changes on partially used tickets, return tickets or tickets with multiple segments, Reroutings and cancellations, you can contact Avianca Call Center.
  • For LifeMiles ticket you must contact Avianca contact center or visit sales offices.
  • Your request will be processed manually by the Avianca airlines customer service person.

Through travel agent

  • If you have booked a Avianca flight ticket through any travel agent, please contact them directly for refund.

Avianca Airline Offices Worldwide

Find Avianca Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Avianca Baggage Allowance

View Avianca Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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