How to change mistakes in your name, flight date and refund ticket in Hainan Airlines?

How to change flight date / postpone / cancel the booked flight in Hainan Airlines?

Change / reschedule your travel date in Hainan:

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit
  2. Go to “Plan & Book” – Manage my bookings
  3. Enter Card Number/Email ID, Password (Member) (or)
  4. Enter Last name, E-ticket number, ID number (Guest)
  5. Click “Login”
  6. Select the date you want to reschedule
  7. Confirm the submission.

How to get refund from Hainan Airlines for unused / partially used flight tickets?

By online

  1. If you cannot request a refund online, you can fill the form here
  2. Go to “My Bookings” and Click ‘request a refund’
  3. Enter the required details and make the payment if applicable.
  4. Click “Submit”.

Through Hainan Call Centre

  • You can contact Hainan Airlines customer service: +86-898-95339-5 or Email to: [email protected]
  • Customers with disabilities: 1 888 688 8813 (Within US), then dial 3;  Toll-free: 24-hour.
  • Customers with hearing or speech disabilities: dial 711
  • Click ‘Submit’
  • Your request will be processed manually by the Hainan customer service person.

Through travel agent

  • If you have booked a Hainan flight ticket through any travel agent, please contact them directly for your refund.

Hainan Airlines Offices Worldwide

Find Hainan Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Hainan Baggage Allowance

View Hainan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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