How to change mistakes in your name, flight date and refund ticket in Urumqi Air?

How to change flight date / postpone / cancel the booked flight in Urumqi Air?

Change / reschedule your travel date in Urumqi Air:

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit
  2. Go to “Passenger service”
  3. Click “self service”
  4. Enter ‘mobile number or e-mail’
  5. Click “Log in”.
  6. Select the date you want to reschedule
  7. Confirm the submission.

How to get refund from Urumqi Air for unused / partially used flight tickets?

By online

  1. Visit
  2. Go to ‘booking’ section.
  3. Click ‘My-Order’.
  4. Enter ‘user name’.
  5. Enter ‘password’.
  6. Click ‘Log in’.
  7. For flight ticket refund, please enter the ticket number.

Through Urumqi Air Call Centre

  • You can contact Urumqi Air customer service center (95334).

Through travel agent

  • If you have booked a Urumqi Air flight ticket through any travel agent, please contact them for a refund.

Urumqi Air Office

Find Urumqi Air Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Urumqi Air Baggage Allowance

View Urumqi Air Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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