How to change mistakes in your name, flight date and refund ticket in Vietnam Airlines?


How to change flight date / postpone / cancel the booked flight in Vietnam Airline?

Change / reschedule your travel date in Vietnam:

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit https://www.vietnamairlines.com/nz/en/Home
  2. Go to “Manage Booking”
  3. Enter passenger ticket number, last name (or)
  4. Enter VN Reservation code/PNR, last name, Email (or)
  5. Enter Lotusmiles Member
  6. Click “Log in”
  7. Select the date you want to reschedule
  8. Confirm the submission.

How to get refund from Vietnam airlines for unused / partially used flight tickets?

By online

  1. Go to “Manage Booking” and Click ‘Refund’
  2. Enter the required details and make the payment if applicable.
  3. Enter Vietnam ticket number, Booking code & Passenger details.
  4. Click “Submit”.
  5. You can request refund through Email: [email protected] (Within Vietnam),  [email protected] (For itineraries to/from United State).

Through Vietnam Call Centre

  • You can contact Vietnam Contact Centre for any change/refunds,
  • Calls within Vietnam (24/7): 1900 1100
  • Calls from outside Vietnam (24/7): +84 24 38320320
  • Lotusmiles members: 1900 1800
  • Email: [email protected]
  • Your request will be processed manually by the Vietnam customer service person.

Through travel agent

  • If you have booked a Vietnam flight ticket through any travel agent, please contact them for a refund.

Vietnam Airlines Offices Worldwide

Find Vietnam Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Vietnam Baggage Allowance

View Vietnam Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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