How to change flight date / postpone / cancel the booked flight in Vietnam Airline?
Change / reschedule your travel date in Vietnam:
Here are the procedure to do online. You can also contact the travel agent to change your flight date
- Visit https://www.vietnamairlines.com/nz/en/Home
- Go to “Manage Booking”
- Enter passenger ticket number, last name (or)
- Enter VN Reservation code/PNR, last name, Email (or)
- Enter Lotusmiles Member
- Click “Log in”
- Select the date you want to reschedule
- Confirm the submission.
How to get refund from Vietnam airlines for unused / partially used flight tickets?
- Go to “Manage Booking” and Click ‘Refund’
- Enter the required details and make the payment if applicable.
- Enter Vietnam ticket number, Booking code & Passenger details.
- Click “Submit”.
- You can request refund through Email: [email protected] (Within Vietnam), [email protected] (For itineraries to/from United State).
Through Vietnam Call Centre
- You can contact Vietnam Contact Centre for any change/refunds,
- Calls within Vietnam (24/7): 1900 1100
- Calls from outside Vietnam (24/7): +84 24 38320320
- Lotusmiles members: 1900 1800
- Email: [email protected]
- Your request will be processed manually by the Vietnam customer service person.
Through travel agent
- If you have booked a Vietnam flight ticket through any travel agent, please contact them for a refund.
Vietnam Airlines Offices Worldwide
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Vietnam Baggage Allowance
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