How to change flight date / postpone / cancel the booked flight in Viva Air Perú Airline?
Change / reschedule your travel date in Viva Air Perú Airline:
Here are the procedure to do online. You can also contact the travel agent to change your flight date
- Visit https://www.vivaair.com/co/en/my-booking_changes
- Go to “My booking”
- Enter “reservation code”
- Enter “last name”
- Click “Log in”
- Select the date you want to reschedule
- Confirm the submission.
How to get refund from Viva Air Perú Airline for unused / partially used flight tickets?
By online
- Visit https://www.vivaair.com/co/en/information_refunds
- Go to “Info”
- Select “Refunds”
Through Viva Air Perú Airline Call Centre
Lima: (51-1) 7050107
Arequipa: (51-5) 4640004
Trujillo: (51-4) 4640003
Chiclayo: (51-7) 4640002
Cusco: (51-8) 4640004
Piura: (51-7) 364000
Trujillo: (51-44) 640-003
Through travel agent
- If you have booked a Viva Air Perú Airline flight ticket through any travel agent, please contact them for a refund.
NOTE:
- For itinerary to/from USA: Applies only in the case of flight cancellation up to 24 hours after the purchase of the ticket, only on routes going to or returning from the United States and / or Mexico. You can request a full refund within the first 24 hours after your purchase, as long as your flight is not within 7 days of the request..
- Refund Form – You can request your refund through the refund form.
- Refunds for through Reimbursement: The reimbursement will be processed after, as a traveler or customer, you correctly complete and return the forms assigned for this process, and the banking information is valid and correct. As an airline, we will have a maximum period of 30 calendar days to make reimbursements by national and international bank transfer; For reversals or returns, the application times are subject to the internal policy of each intermediary (Viva, card franchise, financial institution), in other words, the payment may take between 40 to 60 calendar days.
- Reimbursement to minors: In the event that a ticket has been paid in cash and the passenger is a minor, Viva will proceed with the reimbursement to one of the parents.
Viva Air Perú Airline Office
Find Viva Air Perú Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.
Viva Air Perú Airline Customer Care Support
Check the above link to know the Viva Air Perú Airline customer care phone number, email etc
Viva Air Perú Airline Baggage Allowance
View Viva Air Perú Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.