How to change mistakes in your name, flight date and refund ticket in VivaAerobus?


How to change flight date / name / postpone / cancel the booked flight in VivaAerobus?

Change / reschedule your travel date in VivaAerobus:

Through VivaAerobus ‘Modify Your Reservation’ section, you can change of flight time and date / passenger name / cancel the flight.

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit https://web.vivaaerobus.com/en/my-flight
  2. Go to the “Modify Your Reservation” section, select what you want to change.
  3. Please enter RESERVATION CODE and LAST NAME to view your booking.
  4. Click on the SEARCH button to proceed
  5. Select the date you want to reschedule
  6. Confirm the submission.
  7. Pay the required fee if applicable.

How to get refund from VivaAerobus for unused / partially used flight tickets?

Through VivaAerobus Service Centre / Call Centre

    1. Contact the MAS Servicios call center, which is available 24 hours a day.
    2. Verify the cancellation criteria and send the necessary documentation.
    3. Enter the required details and make the payment if applicable.
    4. Keep an eye out for us to contact you to verify the status of your cancellation.

Through travel agent

  • If you have booked a VivaAerobus flight ticket through any travel agent, please contact them for a refund.

VivaAerobus Office

Find VivaAerobus Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

VivaAerobus Baggage Allowance

View VivaAerobus Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

 

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