IATA Office in Lagos, Nigeria 18

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IATA Africa & Middle East

IATA’s regional office for the Africa and Middle East (AME) is based in Amman and, along with its country offices, sustain the extraordinary dynamism of region by responding to the needs of member airlines, member airlines, accredited travel and cargo agents as well as industry partners.
IATA maintain close relations with governments, their agencies, the International Civil Aviation Organization Middle East (ICAO-MID), the African Airlines Association (AFRAA), the African Civil Aviation Commission (AFCAC), the African Union, airports, air navigation service providers and regional airline associations.

Address:

IATA South West Africa, 1st Floor, EAN Aircraft Hangar Maintenance Facility, FAAN Transit Camp Road, Murtala Mohammed International Airport, Ikeja, Lagos

Working hours

IATA Customer Service number

For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.

IATA phone number for Travel and cargo agent: +962 (6) 5939922

IATA phone number for airlines: +962 (6) 5939922

Email:

Fax:

IATA website: http://www.iata.org/Pages/default.aspx

IATA Dangerous Goods hotline

For any information concerning the shipment of dangerous goods, please contact

IATA cargo Website: http://www.iata.org/cargo

IATA Dangerous Goods Hotline: 1-514-390-6770

Email: [email protected].

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines.

IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).

The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.

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18 thoughts on “IATA Office in Lagos, Nigeria”

    • Reply ↓
      David omale

      I was to travel to Moscow through Lufthansa airline on 29/09/2019. But the Trip was aborted because of Visa issue. Up till now the refund is not yet made even when the airline had
      made the refund almost immediately. What is the problems and how may I go about this refund case.I need your help and advice.

  • Reply ↓
    Dickson Ahagbuje

    I canceled a flight booking because I could not obtain the necessary visa as expected. After up to six weeks, the agent is yet to refund my money, in spite learning that the airline refunded the agent almost immediately. Kindly let me know what next I should do. Thanks.

  • Reply ↓
    Kingsley Edebiri

    It is like the IATA office in Nigeria does not have a functional telephone number we can call for complaints, One fof your registered agent have hurted me badly and Iwill like to know how to make my issues know to your organization.

  • Reply ↓
    Grace

    Unable to reach IATA Nigeria on this number provided, +962 (6) 5939922.
    I will like to make inquiries on working hours and procedure of securing an IATA license.
    Kindly provide details.
    Thanks

  • Reply ↓
    Kalu Chinasa Innocent

    Good day sir/madam

    Please I want to be an IATA agent I have my office in Aba Abia State Nigeria please want to know the requirements and the procedures on acquiring the IATA licence please

    Thanks
    Nas De King Traveling Agent

  • Reply ↓
    AGBOJEYIN ANTHONY OSEMEKE

    I WANT TO BE AN IATA AGENT…… WE HAVE OUR OFFICE HERE IN LAGOS.
    ALSO WANT TO CONFIRM IF YOU ARRANGE A PAY AS YOU GO KIND OF ACCOUNT .

    THANK YOU
    08038871889

  • Reply ↓
    Joshua A.

    Why do your people stop my client not to board from Nigeria to Singapore ask him for transit visa or approval letter from Singapore NAC? I travel to and flo in Singapore I never use transit visa or approval letter. Pls reply this because it look frustrated after everything be ready suddenly stop him not to board asking to bring approval letter while we meet all Coved 19 approval from Papua New Guinea where his coming to live.

  • Reply ↓
    Olayinka Abioye

    Good morning,
    Compliments of the new week. Please, my association intends sending am official invite to the Head of your Office. Who should the letter be addressed to, please?
    Thank you.
    Olayinka Abioye

  • Reply ↓
    OLAJIDE OLAREWAJU

    Hi

    Please, can i register for this course as a resident of Nigeria?

    Airline Management of Low-Cost Carriers: How to make this model successful (LIVE virtual classroom)
    Virtual Session Americas (IATA)
    28 – 31 March, 2022
    Register before 26 Dec, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
    Please register by 14 Mar
    All prices are before tax. Class no: 148960 English
    Dev. Nations
    USD 862
    Member
    USD 1,114
    Regular
    USD 1,232
    View fewer details
    Virtual Classroom Training Information

  • Reply ↓
    chinelo ngene

    Dear IATA,
    I wish to formally lodge a complaint against Ugofly Travels and Tours Ltd. owned by Chinyere Grace Ugochukwu and located at Novotel Hotel Building, No3 Stadium Road, By Airforce Junction, Port Harcourt, Rivers State.

    I booked a trip with them on the 24th of August, 2021, a payment of Three Hundred Thousand Naira was made to Ugofly Travels and Tours Ltd. Account No: 1016668741. UBA being the deposit payment for an Egypt tour scheduled for the 9th to 16th of October 2021. Ugofly confirmed receipt of this payment and an email containing my passport data page was sent to begin the process of securing the trip.(Payment advise attached)

    After much back and forth, the agent said the trip will have to be moved to a different date because she was unable to secure the visas on time as a result of some issues she had with the Egyptian embassy. I told her I can’t work with a different date as this was meant to be a birthday trip plus I already took my leave days from work so I asked for a refund.

    Ugofly Travels (Chinyere) now said she is going to refund me less 25% which is her cancellation fee,
    I have tried to resolve this with proof showing that the website https://ugoflytravels.com/terms-and-conditions/ (screenshot attached) says that if a trip is cancelled by the agent, there will be no cancellation fees and I called her attention to that.

    Ugofly Travels (Chinyere) said the website is old and that the terms and conditions (clearly stated on the website) does not apply anymore and she was going to go ahead and hold on to my 25% amounting to seventy five thousand naira.

    I again drew her attention to the miscellaneous part of the terms and conditions (screenshot attached) which stated that the website will have the updated version of their terms and she is insisting on holding on to my money for no reason and this is tantamount to fraud.

    All efforts to peacefully recover my full refund have proven futile. I therefore request for the IATA to investigate this breach of my consumer right and ask Ugofly Travels and Tours Ltd. to issue my full refund with immediate effect.

    I have copied the company in the email for their side of the story and follow up on my complaint.

    Thank you in anticipation of your intervention.

    Kind regards,

  • Reply ↓
    Marc Bou Maroun

    Hello, we booked 4 tickets from Abuja to Benin City on the 31st of October (booking reference AQ767T).
    We’d like to ask about the baggage regulations, we are going to have 3 bags instead of 1 so we would like to know how can we proceed with this issue.
    Thank You