IATA Office in Nairobi, Kenya 11

IATA Africa & Middle East

IATA’s regional office for the Africa and Middle East (AME) is based in Amman and, along with its country offices, sustain the extraordinary dynamism of region by responding to the needs of member airlines, member airlines, accredited travel and cargo agents as well as industry partners.
IATA maintain close relations with governments, their agencies, the International Civil Aviation Organization Middle East (ICAO-MID), the African Airlines Association (AFRAA), the African Civil Aviation Commission (AFCAC), the African Union, airports, air navigation service providers and regional airline associations.


IATA Eastern Africa, Lenana Towers, Suite 9B, 9th floor, Lenana Road, Nairobi – 00100

Working hours

IATA Customer Service number

For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.

IATA phone number for Travel and cargo agent: +962 (6) 5939922

IATA phone number for airlines: +962 (6) 5939922



IATA website: http://www.iata.org/Pages/default.aspx

IATA Dangerous Goods hotline

For any information concerning the shipment of dangerous goods, please contact

IATA cargo Website: http://www.iata.org/cargo

IATA Dangerous Goods Hotline: 1-514-390-6770

Email: [email protected].

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines.

IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).

The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.

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11 thoughts on “IATA Office in Nairobi, Kenya

  • Liliane Rubengebenge

    We have send an e mail confirming payment for annual fee travel agency
    In attachment we sent the proof of transfer .Please send us your address e mail or the correct mail to address our confirmation

  • Mariane Vosloo

    Good day,

    Please advise if you sell the 2019 Dangerous goods manuals locally and if yes, please provide me with a pro forma invoice for 2 manuals we would like to purchase.

    Kind Regards

  • Shaheed Premji

    I have a travel query. My wife who is holding a Tajikistan Passport with a valid Dependant pass for Kenya will be travelling with an infant who is 3 months old he will be receiving visa on arrival in Kenya as per e-citizen you cannot apply for visa for children under 16 years. I would like your assistance as Emirates Dubai spoke to me that there systems does not have this new update on there system and i do not want my wife to have problems in Dubai. Is there anyway that this information can be updated to Emirates in Dubai. Or if there is a possibility to have a Travel Authorization Paper provided for the infant to travel to Kenya. Your urgent support will be highly appreciated.

  • June

    Im unable to get through to the Nairobi IATA office.
    Kindly requesting a contact number for anyone handling agency accreditation in Kenya



  • Frankline Otieno

    Am a civil aviation management student in moi university. am looking for industrial attachment . please share email or contact. thank you

  • rajesh shah

    we travelled with my wife with Emirates airlines to London in July.They lost our bag for 21 days after which we received the bag damaged. we had to buy all clothes and a new bag. We lodged a complaint and claim with emirates to compensate us.for the last 2 months they have not been replying. What can be done for them to process our claim.

  • Mosunmola oluwabukola

    Good afternoon, I will like to enquire about I Amadeus online course..I would love to take the course from Kenya region but don’t know how to reach the right source to help me start the process. I will be glad if request is attended to..