IndiGo Customer care contact details

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IndiGo Customer care Phone number | Email

InterGlobe Aviation Ltd., doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 53.5% domestic market share as of October 2021.

IndiGo Official website: www.goindigo.in

IndiGo Online Check-in: www.goindigo.in/how-to-check-in

Check IndiGo schedule here: https://www.goindigo.in/information/flight-schedule.html?linkNav=flight-schedule_header

Check IndiGo flight status here: www.goindigo.in/check-flight-status

For IndiGo Group Bookings: groupbooking

IndiGo Baggage Allowance

View IndiGo Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

IndiGo Customer care / support

IndiGo Contact Centre

India : 0124-6173838, 0124-4973838
China : +86-2022503838
Whatsapp: 7065145858

For any queries on whatsapp, Please contact: https://www.goindigo.in/whatsapp

Customer Service For Claim and Assistance for ASEGO

Mailing Address: 604,Neelkanth Corporate Park, Kirol Road, Vidyavihar (West), Mumbai-400086.

24*7 Customer care: 022 67872037

Email: customercare@asego.in, claims@asego.in

IndiGo Call centre

Phone: 0124 617 3838
IndiGo call centre will handle queries like group booking, flight information, baggage handling and more.

Investor Relations enquiries

For Retail Shareholders / Institutional Investors

Registered Office:
Upper Ground Floor, Thapar House,
Gate No. 2, Western Wing, 124, Janpath, New Delhi – 110001, India

Phone: +91 – 124 – 435 2500

Fax: +91 – 124 – 426 8664

Email: investors@goindigo.in

Registrar and Share Transfer Agent

Address: KFin Technologies Private Limited
Corporate Registry
Tower – B, Plot No. 31 & 32, Selenuim Building,
Financial District, Nanakramguda ,
Gachibowli, Hyderabad – 500032,
Telangana, India

Phone: 040 – 67162222

Fax: 040 – 23431551

Email: einward.ris@kfintech.com

Media Enquiries

C. Leekha
Email: C.Leekha@GOINDIGO.IN

IndiGo Corporate Office

Address: Third floor, Emaar Capital Tower 2, Mehrauli – Gurgaon Road, Gurugram, Haryana – 122002

Phone: +91 (0)124 435 2500

Fax: +91 (0)124 406 8536

IndiGo Registered Office

Address:
IndiGo
Central Wing, Ground Floor, Thapar House, 124,
Janpath, New Delhi – 110001 India.

Fax: +91 11-43513200

Email: corporate@goindigo.in

IndiGo Civil Aviation Enquiries

For any complaints / Feedback/ suggestions concerning Civil Aviation Requirement, Section -3,
Air Transport, Series M, Part IV write to

Nodal Officer, Isha Gandhi
Email: nodalofficer@goindigo.in
Appellate authority, Amrita Gill
Email: appellateauthority@goindigo.in

IndiGo CarGo Customer Care Phone number | Email

Email: cargo.sales@goindigo.in

IndiGo Special assistance

Travel during pregnancy in IndiGo

Pregnancy rules in IndiGo:

Expectant mothers can travel in IndiGo till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
After 29 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
you must apply for medical clearance by submitting a medical information form (Fit to Fly).

For any special assistance, Contact: https://www.goindigo.in/information/special-disability-assistance/special-assistance.html

How to change mistakes in your name, flight date and refund ticket in IndiGo Airline?

View How to change mistakes in your name, flight date and refund ticket in IndiGo Airline through the above link.

How to Web Check-in in IndiGo?

Procedure to do web check-in or online check-in in IndiGo

Visit https://www.goindigo.in/how-to-check-in.html?linkNav=how-to-check-in_header
Select ‘Manage’ – ‘Webcheck in’ section.
Enter the “Last Name and PNR/Booking Reference”.
Click on “Check-in”.

List of IndiGo Airlines Office and Fulfilment Offices

View the IndiGo Airlines Offices and Fulfilment Offices address, phone number, website and services through the above link.

IndiGo BluChip

IndiGo BluChip is IndiGo’s loyalty program, designed to reward and recognize its loyal customers. It allows members to earn and redeem BluChips on IndiGo-operated and marketed flights, as well as enjoy exclusive discounts on select 6E Add-ons, including Seat Select, Excess Baggage, and Fast Forward services. By signing up for the program, members can accumulate BluChips not only on IndiGo flights but also on codeshare flights with partners like Turkish Airlines and Qantas. Additionally, members earn BluChips when they transact with other program partners.

What are the Tiers in the IndiGo BluChip Program?

IndiGo BluChip Program has three tires. Members will be upgraded to higher Tiers, unlocking exclusive Tier Benefits. Members move up Tiers basis the achievement of the qualification criteria. Blu 1 is the highest Tier in the Program.

Blu 1
Blu 2
Blu 3

IndiGo BluChip Tier Benefits

Description	Blu 3	Blu 2	Blu 1
Tier Upgrade	N.A	₹ 1,00,000 spends on IndiGo Flights + minimum 4 IndiGo Flights (In 12 months)	₹ 2,00,000 spends on IndiGo Flights + minimum 8 IndiGo Flights (In 12 months)
Tier Retention	N.A
Tier Qualifying Activities	Base fare (incl. YQ) only on 6E marketed and operated Flights & 6E marketed and Codeshare operated Flights
Tier Validity Period	No expiry	365 days
Tier Review Period – Upgrade	N.A	Daily, based on last 365 days
Tier Review Period – Retention	N.A	On anniversary, last 365 days
Base IndiGo BluChips earning on IndiGo Flights (on base fare + fuel surcharge)	8 IndiGo BluChips / ₹ 100
Tier Bonus IndiGo BluChips earning on IndiGo Flights	N.A	2 IndiGo BluChips / ₹ 100	4 IndiGo BluChips / ₹ 100
Channel Bonus IndiGo BluChips earning on IndiGo Flights (on IndiGo Web and App)	4 IndiGo BluChips / ₹ 100
Base IndiGo BluChips earning on Codeshare Flights (on base fare + fuel surcharge)	8 IndiGo BluChips / ₹ 100	8 IndiGo BluChips / ₹ 100	8 IndiGo BluChips / ₹ 100
Tier Bonus IndiGo BluChips earning on Codeshare Flights	N.A	2 IndiGo BluChips / ₹ 100	4 IndiGo BluChips / ₹ 100
Channel Bonus IndiGo BluChips earning on Codeshare Flights (on IndiGo Web and App)	4 IndiGo BluChips / ₹ 100
Base IndiGo BluChips earning on select 6E Add-ons on IndiGo Flights	8 IndiGo BluChips / ₹ 100
Tier IndiGo BluChips earning on select 6E Add-ons on IndiGo Flights	N.A	2 IndiGo BluChips / ₹ 100	4 IndiGo BluChips / ₹ 100
6E Prime Passes	0	20	40
Seat Select (Only on pre-book)	10% discount	20% discount	30% discount
Excess Baggage (Only on pre-book)
Fast Forward (Only on pre-book)
IndiGo BluChips validity	As long as you are Program active in last 24 months
Nominees	Upto 5

Earn IndiGo BluChips on IndiGo Flights

When booking through IndiGo Website / IndiGo Mobile App, you’ve to

Ensure you are enrolled into IndiGo BluChip
Select your preferred destination
Choose pay with cash
IndiGo BluChips earnings is displayed next to your selected flight
Select your choice of flight
In the passenger details section, update your unique 9-digit IndiGo BluChip Membership No. by selecting the ‘Add IndiGo BluChip Membership Number’ tab to auto-accrue IndiGo BluChips
IndiGo BluChips for your flight and select 6E Add-ons will be credited after you have completed the flight.

How to make redemption on IndiGo Flights using IndiGo BluChips?

Select the desination
Choose your payment method using IndiGo BluChips
Select your choice of flight and cabin
Only primary IndiGo BluChip Members or Nominees can redeem saved passenger names for flight bookings.
Redeem your IndiGo BluChips applicable on your selected flight, by validating with an OTP sent to your registered mobile no.
Post OTP confirmation, your booking will be complete, and you’ll receive your itinerary

Note: IndiGo BluChips can be redeemed only on flights that are marketed and operated by IndiGo. IndiGo BluChips cannot be redeemed for 6E Add-ons or towards payment of taxes or additional fees/levies. Taxes and additional fees/levies are charged in Indian Rupees (INR).

For Terms and Conditions of Indigo BluChip Program, visit here.

IndiGo Airline OK to Board (OKTB): Documents Required, How to process, Check Online Status, Charges?

Types of Planes / Air craft available with IndiGo

Airbus A320 CEO
Airbus A320 NEO
A321 NEO
ATR 72-600

Download IndiGo App for Apple (iphone, ipad, mac) / Android (ios) Users

IndiGo Social Media Contacts

Queries handled by IndiGo Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class.

Useful Links

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