IndiGo Customer care contact details 28

IndiGo Customer care Phone number | Email

InterGlobe Aviation Ltd., doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 53.5% domestic market share as of October 2021.

IndiGo Official website:

IndiGo Online Check-in:

Check IndiGo schedule here:

Check IndiGo flight status here:

IndiGo Baggage Allowance

Swoop Airlines Baggage

IndiGo Baggage Allowance

View IndiGo Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

IndiGo Customer care / support

IndiGo Contact Centre

India : 0124-6173838, 0124-4973838
China : +86-4006063838
Whatsapp: 7428081281

For any queries on whatsapp, Please contact:

IndiGo Call centre

Phone: (0) 99 10 38 38 38 or +91 124 6613838
IndiGo call centre will handle queries like group booking, flight information, baggage handling and more.

Investor Relations enquiries

Phone: +91 – 124 – 4852158
Fax: +91 – 124 – 4268664
Normal business hours: (0900 hrs – 1730 hrs)
Group Desk: [email protected]

Marketing Enquiries

Email: [email protected]

Media Enquiries

Sakshi Batra
Genesis Burson-Marsteller
Email: [email protected]

IndiGo Corporate Office

Address: IndiGo
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road,
Gurgaon – 122 002, Haryana, India.
Phone: +91 (0)124 435 2500
Fax: +91 (0)124 406 8536

IndiGo Registered Office

Central Wing, Ground Floor, Thapar House, 124,
Janpath, New Delhi – 110001 India.
Fax: +91 11-43513200
Email : [email protected],
CIN : L62100DL2004PLC129768

IndiGo Civil Aviation Enquiries

For any complaints / Feedback concerning Civil Aviation Requirement, Section -3,
Air Transport, Series M, Part IV write to

Nodal Officer, Siddharth Biswakarma
Email: [email protected].
Appellate authority, Priya Kataria
Email: [email protected]

IndiGo Special assistance

Travel during pregnancy in IndiGo

Pregnancy rules in IndiGo:

  • Expectant mothers can travel in IndiGo till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 29 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • you must apply for medical clearance by submitting a medical information form (Fit to Fly).

For any special assistance, Contact:

How to change mistakes in your name, flight date and refund ticket in IndiGo Airline?

View How to change mistakes in your name, flight date and refund ticket in IndiGo Airline through the above link.

How to Web Check-in in IndiGo?

Procedure to do web check-in or online check-in in IndiGo

  1. Visit
  2. Select ‘Manage’ – ‘Webcheck in’ section.
  3. Enter the “Last Name and PNR/Booking Reference”.
  4. Click on “Check-in”.


List of IndiGo Airlines Office and Fulfilment Offices

View the List of IndiGo Airlines Offices and Fulfilment Offices through the above link.

Types of Planes / Air craft available with IndiGo

  • Airbus A320 CEO
  • Airbus A320 NEO
  • A321 NEO
  • ATR 72-600

Download IndiGo App for Apple (iphone, ipad, mac) / Android (ios) Users

IndiGo Social Media Contacts

Queries handled by IndiGo Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class.

Is there any problem/complaint with reaching the IndiGo Phone number? Please report any issues using the below comment form.

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28 thoughts on “IndiGo Customer care contact details


    Dear sir
    I travelled today by Indigo 6E 83 COK MCT . While in the process of getting down I forgot to take my YY Yonex racket from the aircraft. Requesting your assistance in tracing out my lost racket
    Thanking you
    Yours faithfully
    M 66v 3Y
    Numerical booking ID 253030082414
    Seat 20 A
    Seq 148
    Tel. 00968 99381561

  • Kamruzzaman

    Dear sir,

    Would you kindly describe how I will buy ticket without paid any commission to agent. I want to buy 6 Round ticket from Kalkata to Channai.
    Please inform me as soon as possible


    hi .. I am not able to connect with ur Muscat office . Can u please share me the same iin the below mail I d

    Bit urgent for getting ” OK to board” for a passenger who is travelling from Bhuvaneshwar without original Visa in his hand
    but have deposited in Muscat Airport


    i just booked a ticket from trv to mct in online fro mct.. unfourtunatelly i forgot to note down my booking reference. please send my ticket to the given E mail .

  • Vijayakumar

    I have booked ticket in indigo to Cochin for 22.8.18. now the Cochin airport is closed till 26.8.18. pls tell mecan I travel on that date and which airport. also give me to whom I have to contact in Muscat. there contact numbers.

    • Muthusamy Parthiban

      Dear Sir/ Madam,
      I booked Indigo air ticket for my sister, paid two different PNR for same person same day two way ticket.
      I want to use one PNR Itinerary ticket, another one can I cancel. I worry, If I can cancel any one, It may cancel both, get in trouble. Because she confirmed her travel with her family ( Husband and daughter travel same day another one more PNR).

      Please advice to me.

      Pl check PNR QFBS3G and QE3FRM.

  • Low Wai Mun

    Dear Sir,

    I send an enquiry to “[email protected]” regarding some issues two days ago but no reply. Hence I’m writing here for assistance

    Our ticket ref. AL2BSH or 4138368536 (I don’t know which one, so I attached both here)

    1) I just made a booking for myself and my friend, Ng Hwee Yong.

    Ng Hwee Yong has recently added a christian name David when he changed to a new passport which is unknown to me. His full name is now David Ng Hwee Young. His last name is Ng.

    Is it ok without the word David?

    2)I wish to book seat and found this link.

    I tried booking the seats for both ways (to and return) but after choosing the onward flight seats must check out and pay up first. Is that how it works? Can’t I book both ways and check out all at once?

    Thank you

  • Varghese Thomas

    Dear Sir/Madom,
    I have booked a ticket in Indigo to Kochi from Kuwait, My Luggage allowance is 30 kg. Can i carry one piece 30 kg Luggage? Please explain me
    Your sincerely
    Varghese Thomas

  • Jayseelan

    Dear Sir,
    sub: Booking Ref. AB77SI – Missing Luggage; Awaited for delivery since 04/03/2019

    With reference to subject matter and attached travel documents,

    We have inquired at Kuwait Airport in INDIGO desks where informed as on the travel date referred luggage has loaded along with boarding. Whereas Chennai INDIGO office responded as referred luggage were not received at Chennai Airport.

    At Trichy airport informed as luggage will be delivered to my home address once received, but still not yet, we are still being awaited since 4th march-19.

    Kindly request you investigate the missing luggage and revert back as earliest.

    with regards
    Booking Ref: AB77SI


    I want buy 4 tickets from Bangalore to Dehradun and back. Out of 4 2 are senior citizen. Whether is it possible to book under single strech.

  • sunanda

    I have booked on Indigo using the flexi option from HKG to bengaluru. I am not able to change dates!?
    Also the customer service number in HKG goes to a fax machine. Kindly help!

  • Ashok Mehta

    It’s showing an Error ” PNR cannot be checked in as your booking is in Watch Queue ” while tried to only checkin.
    Well confusing as well as surprising even after payment is confirmed.

    Please confirm the booking and advise.

    Thanking you,

    Kind regard.

  • Pawan kumar

    There is no option for skip seat selection while doing web check in. Indigo is taking extra money for seat selection. PNR RFTIKB. Please check the details.

  • mohammad aftab qureshi

    I am travelling to India from Saudi arab in july 2022 for 20 days only but my passport validity is 3.5 month. is there any problem to travel with this validity of passport or we have to renew my passport first to travel. please advise.


    Dear Sir,

    I am senthil kumar sivasamy, i have traveled to Bangladesh on 14-12-2022 from coimbatore to Dhaka via Chenni(Flight No-6E339 and 6E1935) and return from Bangladesh on 26-12-2022 from Dhaka to Coimbatore Via Chenni(Flight No-6E1936 and6E6002). Both are travelled under the PNR-SQB5XJ. I got tax invoice from indigo only for single trip(Coimbatore to Dhaka). I have tried to download the invoice from your websits, that is also showing only one invoice.
    Please arrange to send the tax invoice for the trip of Dhaka to coimbatore(26-12-2022) to my below email address.

    Thanks and best regards,



  • Devang Patani

    called 3 times today for query but after 9-10 minutes call gets disconnect automatically.

    How to talk with customer care executive??