ITA Airways Customer Care Phone number | Email 1

Italia Trasporto Aereo S.p.A., trading as ITA Airways, is the state-owned flag carrier airline of Italy. It is fully owned by the Government of Italy via the Ministry of Economy and Finance. The airline flies to over 41 scheduled domestic, European, and a few intercontinental destinations (to be expanded). ITA Airways is a member of the SkyTeam global airline alliance.

Official website: www.ita-airways.com/

Check ITA Airways Online Check-in: www.ita-airways.com/check-in

ITA Airways Baggage Allowance

View ITA Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

ITA Airways Customer care / support

From Italy
ITA Airways Contact Centre From Italy : 800 936090

ITA Airways Contact Centre Business hours:

• Web Assistance, Flight cancellations (daily 06:00-24:00)
• Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET)
• Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00)
  893 49049

New Reservations and Purchases, Information (daily 06:00-24:00)

• From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
• From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

From abroad
From abroad (to reach the Customer Center in Italy): +39 06 85960020

ITA Airways Contact Centre Business hours:

Reservations and ticket purchases, changes and refunds, flights and fares information and English language support (daily 06:00 am -12:00 pm).
From USA
Toll-free number: +1 877-793-1717 (24 hours daily, 7 days a week)

From Canada
Toll-free number: +1 866-725-7077 (24 hours daily, 7 days a week)

From Malta
+356 2778 0221 (from Monday to Friday from 09:00 am to 06:00 pm)
Available in Malta at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines

Email:
For any purchase, change or refund, of new tickets on flights: [email protected]
To request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.): [email protected]
For complaints: [email protected]

Special Assistance in ITA Airways

Traveling while Pregnant in ITA Airways

Pregnancy rules in ITA Airways:

• Expectant mothers can travel in ITA Airways the last four weeks, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
• Download ITA Airways MEDIF form

For more details, visit https://www.ita-airways.com/en_en/fly-ita/organize-your-trip/moms-to-be.html

For any special assistance queries, contact: https://www.ita-airways.com/en_en/fly-ita/organize-your-trip/special-assistance.html

How to change name / flight date / cancel and refund ITA Airways ticket?

Check the procedure to change / reschedule / cancel your ITA Airways details (name / date), get refund…

How to Web Check-in in ITA Airways?

Procedure to do web check-in or online check-in in ITA Airways

1. Visit https://www.ita-airways.com/en_en/
2. Select ‘BOOK AND MANAGE’ section.
3. Enter the booking details.
4. Click on “Search”.

Parent company: Government of Italy (via Ministry of Economy and Finance)

Types of Planes / Air craft available with ITA Airways

Fleet size: 63

• Airbus A220-100
• Airbus A220-300
• Airbus A319-100
• Airbus A320-200
• Airbus A320neo
• Airbus A321neo
• Airbus A330-200
• Airbus A330-900
• Airbus A350-900
• Bombardier CRJ-1000
• Embraer E190LR

View List of ITA Airways Offices

Click the above link to view ITA Airways offices Phone number, Address, Working hours and Customer Care Contact Numbers Worldwide.

Download ITA Airways App for Apple (iphone, ipad, mac) / Android (ios) Users

ITA Airways Social Media Contacts

Queries handled by ITA Airways Customer care:

Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Volare (Frequent Flyer)

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