Japan Airlines Reservartion Office in United Kingdom (UK) 5


Japan Airlines Co., Ltd. (JAL)was established in 1951 . It is the flag carrier airline of Japan and the second largest in the country behind All Nippon Airways. It is headquartered in Shinagawa, Tokyo, Japan; and its main hubs are Tokyo’s Narita International Airport and Tokyo International Airport (Haneda Airport), as well as Osaka’s Kansai International Airport and Osaka International Airport. JAL group operations include scheduled and non-scheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares.

 

Japan Airlines United Kingdom (UK) Address:
 JAL Mileage Bank Supporting document submission Point Address: 4th Floor, 21 Mansell Street, London E1 8AA, U.K.
Fax: +44-(0)20-7264-5176

Phone:
0344-8-569-777 (Japanese :Reservations & Information)
0344-8-569-778 (English :Reservations & Information)

Email:

Working hours
Map: View direction here

Japan Airlines Official website:https://www.jal.com/ua/en/contact_us.action/english/home

Japan Airlines Online Check-in: https://www.jal.com/ua/en/contact_us.action/online check-in

Note: Online Check in begins 24 hours before departure, and up until 90 minutes before your flight’s scheduled departure time.

Check Japan Airlines flight schedule here: https://www.jal.com/ua/en/contact_us.action/flight schedule

Check Japan Airlines flight status here: https://www.jal.com/ua/en/contact_us.action/flight status

Japan Airlines baggage services telephone contact numbers:

Japan Airlines Baggage Allowance

View Japan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in :

Types of Planes / Air craft available with Japan Airlines

Total fleet: 159

  • Boeing 737
  • Boeing 737 Next Gen
  • Boeing 767
  • Boeing 777
  • Boeing 787

Queries handled by Japan Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class,JAL Mileage Bank

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5 thoughts on “Japan Airlines Reservartion Office in United Kingdom (UK)

  • Audrey Farrell

    We flew from Heathrow with JAL to Haneda on 15/5/17 and returned on 26/5/17. Both flights were excellent and I would just like to compliment your company and crew on the quality and level of service they provide. We have flown to Japan many times, with various airlines (some we would never use again) but each time we have flown with JAL the service has been second to none.
    This trip was a special early celebration of our 40th wedding anniversary in July this year and we had an amazing time in Japan. I would like to pay tribute to the crew on our return flight which departed from Haneda on the morning of 26 May. When they learned of the reason for our visit quite a number of the cabin crew came & congratuled us and the chief steward ess spent quite a time chatting with us. They were very interested to hear my husband had spent 15 years growing up in Japan and speaks fluent Japanese. They were just so lovely and showed genuine interest and enthusiasm in congratulating us. They gave us a lovely little card with a hand-written message of congratulations on the back and some gift wrapped Japanese biscuits-this was after we were unable to accept some complimentary wine as we had to make a connecting flight. They were so disappointed we could not accept this and we were so touched that they went to the trouble of finding an alternative.
    It is quite rare and therefore good to recognise excellent service, professionalism and ‘genuine’ and sincere customer care, that I wanted to pass on our thanks and hope this will be able to be conveyed.
    We look forward to flying with JAL next time we visit Japan and will certainly give high recommendations to friends. The Japanese culture is unique in its level of customer care and JAL is no exception.
    Thanks again for helping to make our trip so special.

  • Claire Nagata

    Hello.
    My mum is travelling from Heathrow to Haneda in December. She is elderly and requires airport assistance. I did an online check on Heathrow airport’s website and it directed me to the JAL Heathrow telephone number but these seem to be not working. How would I go about getting airport assistance for my mum please?

  • Ann L.

    When I phone the booking and customer service number the message says ‘the office is closed’. BUT does not say when the office is open!! VERY UNHELPFUL. They have cancelled my flight and now I have no idea when I can try to change it.
    Covid-19 seems to be an excuse for every inefficiency and poor service.

  • Raymond Fee

    Dear Sir or Madam,
    Booking reference …. please ask me
    Wednesday 20th July, 2022 at 14:15 – JL-0611 Haneda to Nagasaki
    Sunday 24th July at 13:55 – JL-3537 Fukuoka to Sendai

    I have been trying to speak to a JAL Agent in the London office +44 344 8 569 778 to cancel these flights. Reason is KLM Royal Dutch Airlines have cancelled my international flights to Japan.
    I have called the London number 5 times, entered my JMB login 408 692 727 and waited for an hour each time!
    I understand that £109.70 is not refundable BUT I feel that JAL should compensate me with at least £109.70 for trying to cancel the flights so that I do not appear as a “NO SHOW”.
    I also feel that JAL should compensate me for waiting for a response during 5 telephone calls each lasting an hour.
    I want to cancel my flights so that another JAL customer can benefit and enjoy these flights.

    Yours sincerely,

    Raymond Fee

  • Joff D White

    I CAN NOT GET MY TELEPHONE CALLS ANSWERED DUE TO THE LINES HAVING MANY CALLS … SO I KEEP RINGING BACK LATER AS, THE MESSAGE SAYS, ONLY TO GET THE SAME MESSAGE … FOR 2 DAYS!

    HOWEVER I NEED TO CANCEL MY TICKETS

    THE WEB SITE IS NOT WORKING PROPERLY (ON BOTH CROME & SAFARI BROWSERS) AS THE RELEVANT BUTTONS DO NOT APPEAR FOR ‘CANCEL’

    SO I WILL VISIT THE LONDON OFFICE – BUT CAN NOT FIND THE OFFICE HOURS

    IT SEEMS TO BE UNEXPECTEDLY POOR SERVICE