Japan Airlines Thailand Reservation office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 9

Japan Airlines Thailand Reservation office Phone number, Address, Email, Working hours, Google map location

Japan Airlines Co., Ltd. (JAL)was established in 1951 . It is the flag carrier airline of Japan and the second largest in the country behind All Nippon Airways. It is headquartered in Shinagawa, Tokyo, Japan; and its main hubs are Tokyo’s Narita International Airport and Tokyo International Airport (Haneda Airport), as well as Osaka’s Kansai International Airport and Osaka International Airport. JAL group operations include scheduled and non-scheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares.



Japanese Phone: 001800-811-0600 *1
English/Chinese Phone: 001800-852-5533 *1
Thai Phone: 0-2131-3300

Call: +81-6-7633-4129 (International Call Charges Apply / Japanese)


Working hours: 07:00-17:00 Daily
Office Hour: 07:00-17:00 Daily
Office Hour: 08:00-17:00/Mo.-Fr. ex. Sa.Su.Hol.

Official website: https://www.jal.com/ua/en/contact_us.action/english/home

Online Check-in: https://www.jal.com/ua/en/contact_us.action/online check-in

Note: Online Check in begins 24 hours before departure, and up until 90 minutes before your flight’s scheduled departure time.

Check flight schedule here: https://www.jal.com/ua/en/contact_us.action/flight schedule

Check flight status here: https://www.jal.com/ua/en/contact_us.action/flight status

Baggage services telephone contact numbers:

Japan Airlines Baggage Allowance

Swoop Airlines Baggage

View Japan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Japan Airlines Customer Care Phone number | Email

Customer care / support

Japan Contact Centre

Japanese: 1-866-299-0423
English/Chinese: 1-671-642-6431

Contact Centre Business hours: 10:00-20:00 Daily

Travel during pregnancy in Japan Airlines / Special assistance

Pregnancy rules:

  • Expectant mothers can travel Expected date of delivery within 8 to 28 days from the date of travel Medical Information Form (MEDIF) must be submitted.
  • Expected date of delivery within 7 days from the date of travel. In addition to the Medical Information Form (MEDIF), an escort by a doctor is required.

For any special assistance, Contact: https://www.jal.co.jp/en/jalpri/

How to change mistakes in your name, flight date and refund ticket in Japan Airline?

View How to change mistakes in your name, flight date and refund ticket in Japan Airline through the above link.

How to Web Check-in in Japan Airlines?

Procedure to do web check-in or online check-in in Japan Airlines

  1. Visit https://www.jal.com/index.html
  2. Select ‘Check-in’ section.
  3. Identification
  4. Select the check-in passenger
  5. Notes about restricted items
  6. Confirm the flight and seat selection
  7. Enter passport and Contact Details
  8. Issue boarding pass
  9. Check-in completed.

Japan Airlines Checkin

Types of Planes / Air craft available with Japan Airlines


Total fleet: 159

  • Boeing 737
  • Boeing 737 Next Gen
  • Boeing 767
  • Boeing 777
  • Boeing 787

List of Japan Airlines Office

View the List of Japan Airlines Office worldwide through the above link.

Queries handled by Japan Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class,JAL Mileage Bank

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9 thoughts on “Japan Airlines Thailand Reservation office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Travis Dylan Shula

    Dear Japan Airlines,

    I would like to confirm my reservation and name as it appears on the e-ticket when I check-in to fly from Bangkok to Haneda at 21:55 on July 1st and then from Haneda to San Francisco on July 2nd.

    My Booking number is CTH-1178258
    My Ticket Number is 1312586589088

    My name is:
    First Name: Travis
    Middle Name: Dylan
    Last Name: Shula

    On the e-ticket my first name and middle name are merged as TravisDylan.
    Maybe this needs to be corrected on the e-ticket, or can I board okay?

    If you could check this and let me know that would be great.


    Travis Dylan Shula
    [email protected]

  • Yui

    My economy ticket is not eligible to use JAL Sakura lounge at Suvarnabhumi airport. Is it possible to pay extra to access and use the lounge? If yes, how much and how to proceed it. I will have a long flight from Maldives – Bangkok – Osaka – Sapporo so I’d like to refresh when I stopover in Bangkok. Thank you very much for your support. Looking forward to hearing from you soon.

  • Calvo

    Japan Airways at the Suvarnabhumi Airport (BKK) is Thailand’s main airport — Japan Airlines customer service is LIMITED
    that’s why when you call there is no answer – no one is in the small office at the airport –they are open
    2 hours in the morning 05:35- 07:25 —- and 19:00 – 23:45 Tue – Thus – Sat

  • Dean Barkanic


    I am a vegetarian/pescatarian. I would like to order a SPECIAL MEAL for my entire trip: Bangkok to Tokyo, Tokyo to Chicago, Chicago to Las Vegas. Either SEAFOOD (preferred), VEGETARIAN (2nd choice)

    Please contact me upon receipt of my request. Thank you. Dean Barkanic

  • steve

    I have tried to reach customer service for two days. Have waited online for over 30 minutes. I need assistance. I received notification that my flight arrangements have changed and I needed to contact JAL. Please reach out to me at +66944753071