Kenya Airways Airport Office in Nairobi, Kenya 11

Kenya Airways was established in 22 January 1977 and commenced operations in 4 February 1977 which is the the flag carrier of Kenya. Kenya Airways has its head quarter in Embakasi, Nairobi, with its hub at Jomo Kenyatta International Airport.

Kenya Airways Nairobi Airport Office Address:
Airport Office North Road, Embakasi
P.O. Box: 19002  00501 Nairobi , Kenya

Kenya Airways Airport Office telephone contact numbers:
Tel: + 254-(0)20-6422000
Safaricom: +254-0711-02-2000
Airtel: +254-0734-10-2000

Email: [email protected] , [email protected]


Working hours

Kenya Airways Official website:

Kenya Airways Online Check-in: check-in

Check Kenya Airways flight status here:

Kenya Airways baggage services telephone contact numbers:
254 0734 10 4747

Kenya Airways Baggage Allowance

View Kenya Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Kenya Airways Baggage Trace:

Trace your baggage at Kenya Airways

Kenya Airways Baggage Phone: +254-20-3274747

Near-by Airports:

Near-by cities:

Attractions in Nairobi:

Types of Planes / Air craft available with Kenya Airways

Total fleet: 45

  • Boeing 737-300
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787–8
  • Embraer ERJ-190
  • Boeing 737-300F
Queries handled by Saudia (Saudi Airlines) airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue

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11 thoughts on “Kenya Airways Airport Office in Nairobi, Kenya

  • Minal Shah

    To whom it may concern,
    I had a terrible experience at your domestic lounge in Nairobi. I am frequent flyer and am often at your lounge. Firstly, the staff at the gate refused to board us earlier despite being promised when we checked in- that we will be boarded if the other passengers don’t turn up. Having dealt with that disappointment, I had to wait with 2 hungry kids at the lounge. The lounge is pathetic when it comes to catering for children. In addition to this, there was no wifi. I asked he lady to call the supervisor but she also ignored my request.
    It’s a shame that your business class services are quite pathetic. It makes absolutely no sense to be a premier customer when the service one receive is next to nothing.

  • Md Moniruzzaman

    I am a passenger of Kenya airways. Last month I had a transit at Nairobi of 13 hrs from Bamako to Naiobi to dubai. Today I am on transit at Nairobi of 22 hrs from Dubai to Dubai to Nairobi to Bamako. I asked to the help desk for hotel or lunch. But they refused to provide those. My question how can a passenger sustain fo these long transit. If the airlines doesnot provide hotel or lunch why they give so long transit. From now onwards I will suggest all my UN staff colleages, friends and all not follow Kenya airways.

    • Elias Alugongo

      I am a student of fight dispatch and airport operation and management looking for internship, please guide me on how to apply. Thank youn

  • CTD

    Dear Kenya Airways,

    I have been travelling with you for some years now. I am the CEO of a charity and we pay for all our team members to travel with your airline. I believe your airline has great potential, however there are certain things that MUST CHANGE in order for your airline to be considered through international standards:
    1. Your website – Adding extra bags, modifying bookings, choosing seats. These work as they are meant to roughly 20% of the time. Certainly no more. The rest of the time it states; “error – your seat selection has not been changed” or similar for the other categories. Sometimes you can add bags, sometimes you can’t. THE WEBSITE HAS BUGS IN IT!!! This is a fact and needs to change. Please stop torturing your customers with a site that is not functional.

    2. Your systems. For some unknown reason, your systems in different nations have trouble conveying information to one another. This is most apparent in that EVERY TIME WITHOUT FAIL, when flying teams into different nations, AT LEAST one team member does not get their bags and we have to go back and forward to the airport trying to find them. Although your team writes an email to me stating that they have received my complaint regarding this (a complaint regarding the costs of hiring a vehicle to travel back and forward to the airport) and that they will follow up shortly – THEY DO NOT. ALL I RECEIVE IS ANOTHER KENYA AIRWAYS “APOLOGY”. I’m sure you would not accept me saying “i apologise that I can’t pay the full price of my ticket” so DO NOT APOLOGISE – JUST PROVIDE THE SERVICE WE PAY FOR!!!

    3. Compromising on passenger services. I caught the flight KQ 505 from Monrovia Liberia, to Nairobi via Accra, Ghana. There were no screens on the seats, which for a flight as long as that is second rate service and unnacceptable. I did not pay any less for the flight so why on earth should we have less service? About 40 minutes after the flight left Accra, I asked the stewardess why I couldn’t access the KQ Cinema App, to which she replied “they are starting the service now”. So I waited and tried, and tried again and again, until finally I became irritated and asked again. She told me; “they forgot to charge the batteries for the service” !!!!!!!!!! This is just unnacceptable. I wondered if they might have forgotten to charge the batteries for the plane as well!! CUSTOMER SERVICES ARE NOT AN ADDED BONUS – THEY ARE WHAT WE PAY FOR. Stop apologising and deliver the services that we pay for, or we should receive a refund. comparable to the denied services.

  • Francis Daniel Petrollini

    To Whom it may concern,
    would need to receive e-mail contact of HR for sending CV
    for opening new base position .
    Best Regards
    Mr.Francis Daniel Petrollini

  • Oliver mitau muema

    Send money to your paybill number 777777 amount 3000kshs by mistake kindly I request for reversal of the same to mobile phone 0718615273.regards Oliver Muema.

  • Noreen betty

    Hello, am honoured to write to such a big organization. From my view you are blessed why not take portion of finance and help less fortunate, by foods or drugs. Even start Athritis Foundation and be helpful to the society.l like thinking far. ‘if one wanted tree he/she would have planted 20yrs before’ There is always a starting point. I live in Mombasa.