Kenya Airways City Office in Douala CAMEROON 14

Kenya Airways was established in 22 January 1977 and commenced operations in 4 February 1977 which is the the flag carrier of Kenya. Kenya Airways has its head quarter in Embakasi, Nairobi, with its hub at Jomo Kenyatta International Airport.


Kenya Airways Douala City Office Address:
1077 Rue Ivy (B.P. 4273)
Douala – Cameroon

Kenya Airways City Office telephone contact numbers:
+237 2 – 33 43 94 98
+237 2 – 33 43 94 99
+237 6 – 77 50 88 88
+237 6 – 99 60 88 88



Working hours


Kenya Airways Official website:

Kenya Airways Online Check-in: check-in

Check Kenya Airways flight status here:

Kenya Airways baggage services telephone contact numbers:
+237 2 – 33 43 94 98
+237 2 – 33 43 94 99
+237 6 – 77 50 88 88
+237 6 – 99 60 88 88

Kenya Airways Baggage Allowance

View Kenya Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Kenya Airways Baggage Trace:

Trace your baggage at Kenya Airways

Kenya Airways Baggage Phone: +254-20-3274747

Near-by Airports:

Near-by cities:

Attractions in Douala:

Types of Planes / Air craft available with Kenya Airways

Total fleet: 45

  • Boeing 737-300
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787–8
  • Embraer ERJ-190
  • Boeing 737-300F
Queries handled by Saudia (Saudi Airlines) airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue

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14 thoughts on “Kenya Airways City Office in Douala CAMEROON


    Dear Sir or Madam

    I am Nkwan Jacob Gobte, from Kumbo, NWR, Cameroon. I was scheduled for flight KQ577 on March 22, 2017, seat number 5WXVKD. I had to take off from Douala at 12:10, but I have to pick up my visa from the South African Embassy in Yaounde. I am writing to ask if I can take off from Yaounde, instead of Douala, if possible

    • Editor Post author

      Please call through the below numbers and confirm
      +237 2 – 33 43 94 98, +237 2 – 33 43 94 99, Cell: +237 6 – 77 50 88 88, +237 6 – 99 60 88 88

      Support team.

  • Bochum Samuel Bache

    Greetings to this our prestigious airline in Cameroon that have stood the test of time.
    I am Bochum Samuel Bache, young graduate from the university of Buea, department of Geography. former volunteer with the ministry of environment Buea.
    The founder of a youth peace and environmental organization call YAPCEC (Youth advocates for peace and community empowerment Cameroon).
    I just got selected and invited through my organization(YAPCEC) to represent Cameroon for the First African Conference of Youth (ACOY) on Climate Change and the United Nations Sustainable Development Goals in Kampala-Uganda, from the 28th of September to the 2nd of October.
    I am writing to appeal for support (air ticket) to travel from Cameroon to Uganda for the conference.
    this is my first opportunity. There is no way for me to post the invitation here.
    please I am begging for your support.
    I will ever be greatful

  • Itoe disue lissette

    Dear \ma.. My name us itoe disue lissette., I traveled from Kuwait to Cameroon using Kenyan airways two n halve months ago.. Till now I have not received my luggage.. I sent email to Dubai n Kuwait they all confirmed that my luggage was handed over to the Kenyan airways company in Dubai.. Up till now the is still no sign of my luggage..pls tell me what to do next.. I knew Kenya airways to be a very conscious n respectable company. Pls help me


    Dear Sir,

    We want to ship trial lot Gold dore bars 3 Kg from Cameroon to JFK New York.
    There will be regular bulk shipment on monthly basis

    Please inform name of the officer to be contacted in help us deliver the materiel.

    Your expeditious reply will be appreciated.

    Brgds/ G S Chadha..



    Dear Sir,

    We want to ship trial lot Gold dore bars 3 Kg from Cameroon to JFK New York.
    There will be regular bulk shipment on monthly basis

    Please inform name of the officer to be contacted in help us deliver the materiel.

    Your expeditious reply will be appreciated.


  • Elizabeth

    Hello please I would like to find the cost of tourist visa from Douala to Nairobi. Thanks for the information, waiting for your reply

  • Mr Lyonga William

    I wish to apprentiate your services to mankind through your prestigoius Airline that has stood the test of time amongst other African Airways. I am requesting for traveling grant (Air Ticket) to enable me participate at an International Conference in Kenya.

    I am a Cameroonian working in the educational sector promoting Entrepreneurship in schools. I have been awarded natinaly rand globally for my work.. The School Enterprise Challenge have invited me to an International Conference in Kenya from the 29th to October 2018 to share my experience with other African and global partners on Education That Pays For Itself but lack resources for a return ticket from Cameroon-Kenya-Cameroo.

    I am ready to furnish you with any relevant information concerning this conference. I will be very gratefull if you consider my request. Thanks.

    Yours faithfully

    Lyonga William

  • Mainet saah

    Dear Sir I want to fine out how much is the cost of kenya visa please because I which to go there not for visit but for work thanks for u to reply in available

  • Hans Eko Evelle

    Please i will like to plead with your office to help me with a copy of my ticket which I paid from Dubai to Cameroon on the 20/09/2019 with the names HANS EKO EVELLE

  • Hariette

    Please i wish to find out if i can send luggage from Cameroon to receive at Larnaca airport in South Cyprus. And to know the cost, the procedures involve and how long will it take for the luggage to reach larnaca. Will be waiting for feedback. Thanks

  • Daniel WAFO FOSSO

    Dear Kenya Airways authorities,

    It is with great bitterness that I write this email to you.

    I was travelling from Douala to Nairobi on 31 May 2021 on board of the KT 654. I had a rucksack and another brown Luis Vitton bag with a padlock that blocked the large weight pocket (about 14kg).

    When I arrived at the Nairobi airport, I was surprised to find that my luggage was missing, along with some other passengers own, even though the flight was a non-stop flight.

    Naturally, I approached the claims agent who took my details and assured me that she would come and deliver my luggage to the MOVENPICK HOTEL before 9 am (1st June 2023) as I had a conference in the presence of the European Commission.

    The agent assured me that she had asked for my luggage to be given priority on the next direct flight, which was the RWANDAIR flight.

    Very tired, I went to the hotel and in the morning I was surprised to find no luggage, no messages, no emails, no apologies. I then contacted a colleague who called the agency manager in Nairobi a Friend of hers. After this call I received a message and early the next day (2nd June 2023) an email from the agency apologising.

    Two days before I was due to return to my country (Cameroon), on 3th June 2023, I went to the airport, which, after a lot of hassle and some very unpleasant exchanges, gave me a consolation package explaining that the delay in delivering my luggage and the psychological and emotional damage and loss of earnings that this could have caused me was only worth $100.

    Bruised and feeling diminished, I initially refused to accept this insulting sum, but on the advice of my local Kenyan colleagues, who persuaded me and I took it.

    The agent assured me once again that my luggage would be delivered before I would have to leave Nairobi.

    Finally, the 5th of June came and I was forced to leave without my luggage. But before I did that, and to avoid any misunderstanding, I came back to the claim luggage desk to confirm that, despite the inconvenience of the long journey ahead of me, I had gone to the claims agent at Terminal 1A and explained that I was already on my way back. She then made some changes to my file, but refused to print it to me a new one as she didn’t thought it would make any difference. I insisted, explaining that I didn’t want to put my luggage through any trouble that might damage it and increase the risk of it being stolen. She told me that she had already changed it destination to Cameroon.

    So I returned to my country (Cameroon) very sad and anoint.

    When I landed, I received a message that my luggage had arrived at its destination and I rushed to the baggage claim area of Douala airport, but unfortunately there was nothing there.
    After checking the system, the agent in Douala airport told me that according to what he had seen, my luggage had just arrived in Nairobi.

    All of this fuels the feelings and emotions with which I’m writing this email, because after several trips, I’ve never experienced this kind of trouble and inconvenience.

    I would like to know the following:

    – I want to receive all the locations where my luggage was and is at the moment.

    – How can I get hold of it as I’m already in Douala in Cameroon (I want material proof of my luggage as I have to inform my insurance company) about all changes.

    – Who will pay for the physical, psychological and emotional damage and, above all, the loss of earnings that the absence of my luggage (clothes and tools) is causing me?

    – I would like you to send me Kenya Airways’ claims policy.

    – I intend to do what is necessary so that my right as a human being and as a customer be restored.

    I hope to hear from you very soon with details on each of the above points.

    I would like to point that Kenya airways has stains my first experience in Kenya which is unfortunate.

    Thank you,