KLM office in Colombo, Srilanka 6

KLM office in Colombo, Srilanka was Terminated (Updated on 23.08.2022)

About KLM:


KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.KLM is headquartered in Amstelveen.


KLM Colombo Office Address: Air France/ KLM Royal Dutch Airlines GSA /MAC Air(Pvt) Limited.,  No11 York Street, Colombo 01 A, Colombo, Srilanka

Map: View direction here

Nearby Landmark for KLM office in Colombo: Near InfoMate Private Limited

KLM Reservation office telephone contact numbers:
+94 11 2439747
Email: [email protected]
Fax: +91 11 2475314

Working hours
Monday – Friday(08:30 – 17:00) & Saturday-09:00 – 12:30

Exceptions: Monday – Friday: 13.00 – 14.00 (Closed)

KLM Official website: http://www.klm.com/

KLM Online Check-in: www.klm.com/online check-in

Note: KLM Online Check in begins from 30 hours to 1 hour before departure.

Check your KLM flight status here: www.klm.com/flightstatus

Delayed baggage form:  https://www.klm.com/travel/lk_en/prepare_for_travel/baggage/delayed_baggage/delayed_baggage_form.htm

For KLM baggage inquiries : KLM baggage inquiries

KLM Baggage lost and found:Baggage lost and found – KLM

Near-by Airports: Click on airport name to view contact information of the airport: phone number, email, address, timings etc

Bandaranaike International Airport,  Mattala Rajapaksa International Airport

View the nearest KLM  offices in Srilanka and the address, phone number, website and more.

List of KLM Offices


KLM Speciasl Assistance:

KLM Cares: +94 11 2439747
+91 11 2475314

Opening Hours: Mon – Sun: 7.00 – 22.00

Types of Planes / Air craft available with KLM

Total fleet: 117

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737-900
  • Boeing 747-400
  • Boeing 747-400M
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787-9
  • Boeing 787-10
  • Boeing 747-400ERF
Queries handled by KLM Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue Miles

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6 thoughts on “KLM office in Colombo, Srilanka

  • krishan.Waidyaratne

    My baggage was lost on June 29th ariival from Kuwait to Colombo.

    Recived a email that they found it in Kuwait.Not recived yet July.10.17.
    No number to call and UL colombo contact say its not send to them.
    I had cloths and NO one has yet contacted me

  • Jeeva Samithamby

    I’m Jeeva Samithamby trying to contact in Colombo office and I call many times but no one answer so h t contact with them.

    Phone # 070 577 5477.

  • Jeeva Samithamby

    I’m Jeeva Samithamby trying to contact in Colombo office and I call many times but no one answer so h t contact with them.

    Phone # 070 577 5477.

  • Margret Dreyer


    we are not able to Check in our flight KL428 Dubai to Amsterdam the following night. Please can you help us?

    Thanks for contacting us, Margret

  • Sarath Ratnayake

    I tried to contact the KLM Colombo telephone number several times but no one responded. This happened on May 8, 2023 at approximately 4:10 PM.

    I lost two pieces of luggage after travelling by KLM ticket #0741610792183 from Comox in Canada to Colombo in Sri Lanka. I recorded the lost and the file reference is CMBUL40125 and my name is RATNAYAKE, SARATH. I would like to be updated with the status of the search.
    An important information I would like to add/correct is the make of one of the lost baggages. It was recorded that the make of one of the lost luggage was Samsonite and it is actually Poland Ride, all other details being accurate. I apologize for the mistake at the time of collecting bag as I was tried and excited at the same time. Please help me to collect the lost luggage