KLM office in Kigali, Rwanda 3

About KLM:


KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.KLM is headquartered in Amstelveen.


KLM Kigali ticket Office Address:  Kgl Town Office K.I.C. Building, Ground Floor – (Former Utc) Kn 4 Ave Kigali

Working hours: Monday to Friday 08:30 AM – 05:00 PM Saturday – Sunday closed

Map: View direction here 

KLM Reservation office telephone contact numbers: +250 738-389 014, +250 739-368 424

Working hours: 

KLM Reservation office (Flying Blue Service Line): +254 20 389 33 64

Working hours: Monday to Sunday07:00 AM – 07:00 PM

Email: [email protected]

KLM Official website: https://rwanda.klm.com/

KLM Online Check-in: https://rwanda.klm.com/check-in

Note: KLM Online Check in begins from 30 hours to 1 hour before departure.

Check your KLM flight status here: https://rwanda.klm.com/flight-status:

KLM baggage services telephone contact numbers: +250 738-389 014, +250 739-368 424

Working hours: Monday to Friday08:00 AM – 08:00 PM Saturday – Sunday 09:00 AM – 05:30 PM

For KLM baggage inquiries : KLM baggage inquiries

KLM Baggage lost and found: Baggage lost and found – KLM

Near-by Airports: Kigali International Airport, Bujumbura International Airport, Goma International Airport

Attractions in United Kingdom: Stonehenge, Tower of London, The Roman Baths and Georgian City of Bath, The British Museum, York Minster and Historic Yorkshire.

KLM Royal Dutch Airlines Flight Code: KL

KLM Customer Care Support

Check the above link to know the KLM Royal Dutch Airlines customer care phone number, email etc

KLM Baggage Allowance

British Airways Baggage

View KLM Royal Dutch Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

List of KLM Offices

Click the above link to view the List of KLM Offices address, phone, email, working hours, website, direction and more.

How to Web Check-in in KLM Royal Dutch Airlines?

Procedure to do web check-in or online check-in in KLM Royal Dutch Airlines

    1. Visit https://rwanda.klm.com/check-in
    2. Enter ticket number or booking code
    3. Enter the Loyalty programme number (if you have)
    4. Enter the passenger’s last name.
    5. Click ‘Start Check-in’.
    6. Confirm the details. You can select your seat
    7. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in KLM Royal Dutch Airlines ?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in KLM Royal Dutch Airlines.

KLM  Special assistance

Travel during pregnancy in KLM

  • Expectant mothers can travel in KLM Airline till 36th week of the Single and multiple pregnancy.
  • When flying with special medical requirements, you may need to arrange medical clearance certificate.
  • you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF (Medif-Form A and Medif-Form B)

For any special assistance queries, contact: https://rwanda.klm.com/information/assistance-health/pregnant

Procedure to get medical clearance in KLM

  1. Download Form A, Download Form B
  2. send the completed application form to Request a FREMEC

For more details, contact KLM Health Services

vaccinations and health advice: https://klmhealthservices.com/en/home-2/

Phone+ 800 556 22 737

Working hours: Monday to Sunday 07:00 AM – 10:00 PM

Email: [email protected]

Types of Planes / Air craft available with KLM

Total fleet: 117

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737-900
  • Boeing 747-400
  • Boeing 747-400M
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787-9
  • Boeing 787-10
  • Boeing 747-400ERF
Queries handled by KLM Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue Miles

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3 thoughts on “KLM office in Kigali, Rwanda

  • Thomas Rockwood

    HELP NEEDED!!! I work for the Boeing Company in the Washington D.C. area and am just reaching out to the KLM Customer Service office in Rwanda. We are trying to retrieve freight of two 737 aircraft wheel and tire assemblies that was received there on 2 June and refused so we are trying to retrieve the freight. I believe that someone there may be working with Craig from Sterling Courier Services, the job number from Sterling is 2478632C. I am the POC from Boeing and am just reaching out to see if any information is needed to expedite the return of this freight. My phone number is (301) 623-0373, you may leave a voicemail or you can call (301) 623-0365; someone should answer the phone, or if you can just reply via e-mail, that would be appreciated as well.

  • Dada

    KLM Rwanda is not responding to clients’ needs.
    Their phones are here on the website but they are not picking the phone.
    Please help as you are there to help.

  • Alphons Klomberg

    The numbers of the Rwanda KLM office are not reachable.
    My question: when returning to Amsterdam next Saturday: do I need a negative Corona-test and if yes: what is the maximum period in which it should have been done? 72 hours? Alphons