Lufthansa City Office in Cape Town, South Africa Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 27

Lufthansa City Office in Cape Town, South Africa Phone number, Address, Email, Working hours, Google map location

About Lufthansa:
Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.

Lufthansa Airport Office Address: Cape Town International Airport, Cape Town, P.O. Box 412246 Craighall

Working hours: Opening hours
Monday 13:45 – 17:00
Wednesday 13:45 – 17:00
Thursday 13:45 – 17:00
Friday 13:45 – 17:00
Saturday 13:45 – 17:00

Lufthansa Reservation office telephone contact numbers: +27 0800 00 7491



Working hours: Opening hours
Monday 08:00 – 18:00
Tuesday 08:00 – 18:00
Wednesday 08:00 – 18:00
Thursday 08:00 – 18:00
Friday 08:00 – 18:00
Saturday 08:00 – 18:00
Sunday 08:00 – 18:00

  Map: View Location here

Official website:

Lufthansa Online Check-in: check-in

Check your flight status here:

Lufthansa baggage services telephone contact numbers: 80077452

For baggage inquiries : Lufthansa baggage inquiries

Baggage lost and found:

If you click the above link, a form will be opened. Fill and send that form.

E-Mail: [email protected]

Address: Deutsche Lufthansa Aktiengesellschaft
D-60546 Frankfurt/Main

Fax: 0049 (0)69 690 55171

Lufthansa Airlines Customer Care Support

Check the above link to know the Lufthansa Airlines customer care phone number, email etc

Lufthansa Baggage Allowance

Lufthansa Baggage
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in in Lufthansa Airlines?

Procedure to do web check-in or online check-in Lufthansa Airlines

  1. Visit
  2. Enter PNR number or booking reference number
  3. Enter the passenger’s last name.
  4. Confirm  ‘Start Check-in’.
  5. Confirm the details. You can select your seat
  6. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.

How to complaint about the lost personal property in Lufthansa Airlines?

For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport.

If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport

Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.

Lufthansa Airline call center / service center

Internet Service Center:

Phone: +27 21 4156 820

international call fees apply depending on provider

Opening hours: Monday-Friday 10:30 -22:00, Saturday Sunday, Holiday 10:30 – 22:00

​Lufthansa Cargo eServices support

If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.

By phone:  +49 (0) 18 02 / 737 737

Email: [email protected]

Lufthansa Cargo Service Center:

Tel: +49 69/696 95790

Lufthansa Airlines Offices Worldwide

Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Lufthansa Airlines Special assistance

Travel during pregnancy in Lufthansa Airlines

Pregnancy rules in Lufthansa Airlines:

  • Expectant mothers can travel in Lufthansa Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • Expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician 
  • you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
  • For any special assistance queries, contact:

Procedure to get medical clearance in Lufthansa Airlines

  1. Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
  2. Send the completed application form to [email protected]

For more details, contact Lufthansa Airlines Health Services

Phone: N/A

Email: [email protected]

Fax: +49 69 696 83 677

Types of Planes / Air craft available with Lufthansa

Total fleet: 268

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-100
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A340-300
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-300
  • Boeing 737-300
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-9

Queries handled by Lufthansa Customer care:

Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

Is there any problem with reaching the Lufthansa Cape Town City Office Address or Phone number? Please report any issues using the below comment form.

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27 thoughts on “Lufthansa City Office in Cape Town, South Africa Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy


    BOOKING REF : 8EU618

  • mukanga

    I am happy with lufthansa agents in cape town international airport because Klm/air France are stupids and maniacs agents in cape town airport.

  • anthony

    i always only book my tickets myself online on Lufthansa website,,its so much easier than phoning,one can book your own seats and see its booked,and one can put in your own dates to see the cheapest price…,and the best is the travel insurance online booking,im flying 9 December for the 4 th time,never had a problem.once one has paid within a few minutes one gets the confirmation email and one can print your ticket,

  • Xoliswa Runu

    My booking code is QP3WD8, my local number is SA is 0621280799. Trying to reply to your emails about my reservation to the US, Please contact me at the above local number.
    Thank you

  • Enrique Wells

    Good day,

    Could you please advise me on who the contact person in Cape Town or JHB would be in charge of the new maintenance facilities? I am from a German hand tool manufacturer, Gedore Tools S.A and I would like to offer our services to your new facilities.

    If you could provide me with the contact information and physical addresses of the facilities I would greatly value it.

  • Myriam Schneider

    Hallo, I came yesterday 23. August with LH 0576 from Frankfurt Germany. By arriving I did not find a small bag in colours red and white with the word MARLBORO. Number LH 158392. We are in Hotel The Hyde in Lindon street. We are only stayin one day more, please send me theis bag to this Hotel.

  • Daniela Franca Joffe

    I have been trying to get through to your 0861 number for hours, both yesterday and today. No answer; the music just goes on and on. Extremely frustrating. Please help. My number is 0827979640.

  • Nico Uys

    What must I do, our flight is already booked for the 3 June 2020 to Germany, but now with this Covid19 virus we can’t can’t get to Pretoria for our German visums, please help. Thank you Mr. Nico Uys, my number is 0828798833.

  • Michele Rowe

    No one answers the phone at quarter to 4 on a Thursday afternoon 18 June. Need to speak to someone about the status of my return ticket from Dublin to Cape Town on Lufthansa on the 23rd of July 2020. Please get back to me asap. My phone number is 083 443 5041/

  • Baeumer

    I want to book 2 rail and fly tickets, Lufthansa booking code : NR326J. You number 0861 842 538 is not active.

    My cell 076 455 9428.

  • M. S. Liebenberg

    Where can I check for information about the refund for my cancelled flight? This appears to be not possible
    The ticket was purchased from Lufthansa online in South Africa. The return flight on my ticket was cancelled by Lufthansa, I then cancelled the ticket as I had to purchase a return ticket
    Any informtion in this matter would be greatly appreciated.

    M S Liebenberg

  • Corinna Nicola Späth

    My flight Departing Time 30.06.2021 Windhoek/Frankfurt has been changed from the morning to the evening. Thus I had to cancel my connection flight Frankfurt/Hannover (30.06.2021)which costs me Euro89,49. Received an mail from your offices that a refund of Euro66,49 is due to me soon. This I however will not accept at all because the delay is not my mistake. I am entitled to my full refund and demand it!!!
    Trying to get hold of any Lufthansa staff at Cape Town Office (is the only office responseable for Namibia) – no reply. Not even an e-mail can be found to send my complain in writing! Please provide me the correct e-mail to send my complain to.

  • Retha Bloem (on behalf of Joanette Bloem)

    i CANNOT reach anybody at Lufthansa – I held the line for more than 30 minutes and suddenly the voice turned into German – and I phoned Cape Town. I need to make contact with lufthansa urgently

  • Brenda Verhave

    Customer is trying to extend flight dates and is told there is a $5000 “tax” fee. Customer is travelling business class, as he has a serious medical issue. Why the massive “tax” fee? Customer has flown from Canada to Cape Town on Holiday and wants to stay a few extra days, so needs to change the dates. I cannot get through on the local help line. Please assist. Thank you and regards, Brenda

  • Hein

    Hi, I would like to make an email enquiry regarding scheduling and rescheduling of flights from Cape Town to Europe in 2022.
    Can you please provide me with an email address at the Lufthansa Cape Town office.
    Thank you.

  • Johanna Jurisch

    Hello, good morning. Do I need a PCR Test on my returning flight 577 on 30.11. to Frankfurt?
    I am fully vaccinatid and 7n Transit to Austria.

  • Peter Lampe

    Hi lufthansa team
    I urgently need to change my booking but can’t get hold of nobody via phone contact number. Where could I go to speak to real people??

  • Erina du Toit

    I had a ticket put on hold until 15 January 2022. I was to give my new dates before the cut off date. I tried, but it is impossible to phone the 086 184 2538 number and get somebody to speak to. If I go to the website, it says ticket cancelled.

    Could you please respond. Details are:

    Mrs Erina du Toit, ID 5004190048089. Booking code M3MNBF.

    • Andre Jacobs

      Hello, the SA number 0861 842 538 is working, but nobody picks up. Was holding for 30min+

      Have you managed to get any feedback? Cant send a message as well

      Thanks for any feedback

  • Olaf van Renen

    I’ve been waiting for 3 separate periods stretching for up to 20min per episode with no response, trying to fix payment problems for a booking. I’m extremely disappointed and frustrated with their helpdesk.

  • Ulrike KRÖNING

    Ladies and Gentlemen,
    we fly Capetown – Frankfurt next Sunday.
    For Germany we don’t need a PCR-Test, only our vaccination.
    But: DO WE NEED A PCR-TEST for the flight with Lufthansa??
    Kindest regards Ulrike Kroening

  • Sarah Tompkins

    I amended my boss’ travel dates and she has not yet received her amended ticket even though this was done on 29 April 2022 and I was told that she would receive it within 4 hours. I am trying to contact your service centre and have been cut off twice and now I have been holding on for 20 minutes on my third attempt. Surely there is an easier way to do this

  • AJH

    PLEASE HELP! Allready trying for 3 weeks to contact Lufthansa because of 2 missing bags. PIR report has been made, luggage was found and sent to Cape Town week ago, but is still not there!!! WHERE ARE THE BAGS! Please contact by mail!

  • Peggy Bayford

    On Saturday evening my son, Dean Bayford returned to the UK. On his original trip to Cape Town, he only had a backpack, so we did not book a luggage allowance. On returning, I had bought a lot of clothes and gifts with a weight of 16 kgs for him and thus had to request booked-in luggage. I telephoned your help line and 2 occassions I was told the cost would be R1178.00 but the assistantant could not book the luggage in for me as booking had not opened yet, he also advised me to rather do it at the airport as it would be cheaper, however, on getting to the airport, I was charged plus minus R1600.00
    I was really upset by this large difference in amount but I was told there was nothing they could do. Please can you advise why I was charged this enormous amount after being quoted a much lesser amount.
    Kind regards
    Peggy Bayford

  • Herman Swanepoel

    I am struggling for about a month now to refund a ticket I booked with Lufthansa it is the worst service ever I have not even gotten a reply or anything. When I go online my ticket can’t be found . The ticket is booked for the 18 October 2022. I want a refund on my ticket. how do I get in contact with anyone working there?

    Can someone please assist.