Lufthansa Reservation Office in Nairobi, Kenya 11

About Lufthansa:
Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.

Lufthansa Reservation Office Address: Kenya

Lufthansa Reservation office telephone contact numbers: +254 798 471121, +254 798 47112

Working hours: Monday – Friday: 08:00 – 17:00

Email: [email protected]

Map: View the location here

Official website:

Lufthansa Online Check-in: check-in

Check your flight status here:

Lufthansa baggage services telephone contact numbers: +254 798 471121, +254 798 47112

Lufthansa Baggage Allowance

Lufthansa Baggage
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in in Lufthansa Airlines?

Procedure to do web check-in or online check-in Lufthansa Airlines

  1. Visit
  2. Enter PNR number or booking reference number
  3. Enter the passenger’s last name.
  4. Confirm  ‘Start Check-in’.
  5. Confirm the details. You can select your seat
  6. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.

How to complaint about the lost personal property in Lufthansa Airlines?

For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport.

If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport

Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.

Lufthansa Airline call center / service center

Internet Service Center:

Phone: +33 170 917 659 (Customer support in English and Applies International rates)

Opening hours: Monday – Thur: 08:30 – 13:00
Additional opening hours: Mon, Tue, Wed, Thu and Sun 13:30 – 16:00
Note: Service hours are according to GMT time.

​Lufthansa Cargo eServices support

If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.

By phone: +49 (0) 18 02/737 737 (local rate Germany) or
By email:  [email protected]

Email: lhcargo @

Fax: 01802 747 747 ** (** From the German landline network: Costs 0.06 EUR / min. From mobile networks: Costs for calls max.0.42 EUR / min)

Lufthansa Cargo Service Center:

Tel: 0180 6 – 747 100 (From the German landline network: calls cost €0.20/min. From mobile phone networks: max. €0.60/min. ).

Lufthansa Airlines Offices Worldwide

Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Lufthansa

Total fleet: 268

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-100
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A340-300
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-300
  • Boeing 737-300
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-9
Queries handled by Lufthansa Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

Is there any problem with reaching the Lufthansa Kenya Reservation Office in Kenya Address or Phone number? Please report any issues using the below comment form.

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11 thoughts on “Lufthansa Reservation Office in Nairobi, Kenya

  • Martine Beauchemin

    Very bad experience.
    I need to re book my flight, now.
    I have been trying to reach anyone by phone and by email for 2 hours.
    I left several messages. Absolutely no call back.
    I will probably loose my return flight, thus thousands of dollars.

    Worst experience ever. If I could, I would rate it as 0 stars.

  • Patrick kiprono koskey

    Hello , one of your passenger was mistreated here at Jomo Kenyatta International Airport, the staff did not allow him to board ,why did you accepted his reservation he was enroute to Panama through Frankfurt, what happened to him should never happen again to any Kenyan

  • Mohamed Billow Osman

    Dear Sir/Madam,

    I tried to book one way air ticket from Nairobi to Minneapolis and make payment online on 09/01/2019 but when i enter my visa card details and tried to submit, the system return payment status incomplete with error messages. The reference of booking code:W49L2M and the departure date is 21/02/2019.
    That said, i would like to know if i can make payment in cash or through bank account and get the air ticket.

    Any assistance accorded is highly appreciated in advance.

    Kind Regards

  • Jenna Luleyi Mukui

    My husband and I arrived from Frankfurt on 29 November 2022 on LH590 but we lost a luggage No.0014317647. We filled out the required for and ledit it at the airport. Someone promised to contact us the following day but no one has done to date and we do not have any contact number. Please urgently call me to tell me the status.

  • Igaditsa Kabue


    I would like to know if I can change my return ticket so as to be able to travel with my parents, my itinerary is Nairobi-Frankfurt-Toronto then Calgary, I wish I could get Nairobi- Frankfurt-Calgary like they have. Let me know if you can. By the way I was not able to get through with the number posted here.



  • John Goodwin

    The Manager,
    Dear Sir/Madam,
    A quick question please. Is Lufthansa currently flying to Frankfurt with connecting flights to Heathrow London?
    Thank you.