Philippine Airlines: How to file a complaint related to baggage / flight delay / cancellation / Mabuhay Miles? Procedure, Documents required


Philippine Airlines: How to file a complaint related to baggage / flight delay / cancellation / Mabuhay Miles (Frequent Flyer)?

  1. Visit Philippine Airline Complaint Website
  2. Click “Customer Feedback button” below.
  3. After sending mail, you’ll receive an acknowledgment with a reference number and/or; Detailed email update from Philippine Customer Experience Team.
  4. You may open your email mobile application which makes automatically create a new email with your logged-in account.
  5. Fill all the details.
  6. You may also send complaint through a letter addressed below:

Address: Philippine Airlines, Inc.
Manager ā€“ Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300.

Email: [email protected]

How to earn miles through Mabuhay Miles mobile app?

  1. Visit Mabuhay Miles Register
  2. Enter your membership ID Number
  3. Enter your personal details (First/last name, mobile number, DOB, valid email)
  4. Then ‘Submit’.

For more information about Mabuhay Miles, please contact

Mabuhay Miles Telephone Numbers Mabuhay Miles Mobile Number Mabuhay Miles Telephone Call Center Hours (Philippine Standard Time)
Manila: (632) 8855-8888 Philippines: (+63) 919-056-2255 Manila/ Cebu: 7:00 am to 9:00 pm
Cebu: (032) 340-0191 US/ Canada: 11:00 am to 11:00 pm
US/Canada: 1-800-435-9725 (Toll Free) United Kingdom: 3:00 pm to 3:00 am
United Kingdom: +44 808-164-9888 Philippines Mobile: 7:00 am to 9:00 pm

How to request for disability assistance in Philippine Airlines?

How to request for disability assistance in Philippine Airlines

How to request for disability assistance in Philippine Airlines

  • Visit Philippine Airlines Disability Assistance website
  • Enter your valid email for disability assistance
  • You may request at the airport 48 hours prior to your flight.
  • For any other special assistance request or inquiries, you can contact Philippine Airlines Hotlines. For PWD Concerns (for flights to/from the United States only), please contact: 1-800-435-9725.

How to request for Baggage assistance in Philippine Airlines?

  1. Contact the Baggage Assistance Counter located at the Arrival Area.
  2. You may call PAL Reservations Hotline: (+632) 8855-8888,Ā  Hours of Operation: 08:00H-20:00H PH local time
  3. You may also follow-up your baggage concern through e-mail:
NAIA Terminal 1 International flights [email protected]
NAIA Terminal 2 International flights [email protected]
Domestic flights [email protected]

For more information, please visit here.

Philippine Airlines Customer Care Phone number | Email

Check the above link to know the Philippine Airlines customer care phone number, email etc

How to change mistakes in your name, flight date and refund ticket in Philippine Airlines?

View How to change mistakes in your name, flight date and refund ticket in Philippine Airlines through the above link.

Philippine Airline Vacations Customer Care Phone number, Packages, Requirements

View Philippine Airline Vacations Customer Care Phone number, Packages, Requirements through the above link.

List of Philippine Airlines Offices

Find PhilippineĀ Airlines Offices Contact details such as Address, Phone number, Location, Email and more details in your country

TSA PreCheck Philippine Airlines – How to apply and add TSA boarding pass?

Check the above link for TSA PreCheck Philippine Airlines Contact, how to add a TSA PreCheck boarding pass, TSA Customer Care number etc

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.