Philippine Airlines: How to file a complaint related to baggage / flight delay / cancellation / Mabuhay Miles? Procedure, Documents required


Philippine Airlines: How to file a complaint related to baggage / flight delay / cancellation / Mabuhay Miles (Frequent Flyer)?

  1. Visit Philippine Airline Complaint Website
  2. Click “Customer Feedback button” below.
  3. After sending mail, you’ll receive an acknowledgment with a reference number and/or; Detailed email update from Philippine Customer Experience Team.
  4. You may open your email mobile application which makes automatically create a new email with your logged-in account.
  5. Fill all the details.
  6. You may also send complaint through a letter addressed below:

Address: Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300.

Email: [email protected]

How to earn miles through Mabuhay Miles mobile app?

  1. Visit Mabuhay Miles Register
  2. Enter your membership ID Number
  3. Enter your personal details (First/last name, mobile number, DOB, valid email)
  4. Then ‘Submit’.

For more information about Mabuhay Miles, please contact

Mabuhay Miles Telephone Numbers Mabuhay Miles Mobile Number Mabuhay Miles Telephone Call Center Hours (Philippine Standard Time)
Manila: (632) 8855-8888 Philippines: (+63) 919-056-2255 Manila/ Cebu: 7:00 am to 9:00 pm
Cebu: (032) 340-0191 US/ Canada: 11:00 am to 11:00 pm
US/Canada: 1-800-435-9725 (Toll Free) United Kingdom: 3:00 pm to 3:00 am
United Kingdom: +44 808-164-9888 Philippines Mobile: 7:00 am to 9:00 pm

How to request for disability assistance in Philippine Airlines?

How to request for disability assistance in Philippine Airlines

How to request for disability assistance in Philippine Airlines

  • Visit Philippine Airlines Disability Assistance website
  • Enter your valid email for disability assistance
  • You may request at the airport 48 hours prior to your flight.
  • For any other special assistance request or inquiries, you can contact Philippine Airlines Hotlines. For PWD Concerns (for flights to/from the United States only), please contact: 1-800-435-9725.

How to request for Baggage assistance in Philippine Airlines?

  1. Contact the Baggage Assistance Counter located at the Arrival Area.
  2. You may call PAL Reservations Hotline: (+632) 8855-8888,  Hours of Operation: 08:00H-20:00H PH local time
  3. You may also follow-up your baggage concern through e-mail:
NAIA Terminal 1 International flights [email protected]
NAIA Terminal 2 International flights [email protected]
Domestic flights [email protected]

For more information, please visit here.

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