Philippine Airlines Ticket Office in Kowloon, Hong Kong Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 20


Philippine Airlines Ticket Office in Kowloon, Hong Kong Phone number, Address, Email, Working hours, Google map location

Philippine Airlines S/A Philippine Airlines (PAL) was founded on 1935 .It is known as Philippine Air Lines, is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay City, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name. Out of its hubs at Ninoy Aquino International Airport of Manila, Clark International Airport of Angeles and Mactan-Cebu International Airport of Cebu, Philippine Airlines serves 31 destinations in the Philippines and 41 overseas destinations in Southeast Asia, East Asia, Middle East, Oceania, North America and Europe.

Philippine Airlines Hong Kong Kowloon, Address: Room 305, East Ocean Centre,
98 Granville Road,
Tsim Sha Tsui East,
Kowloon, Hong Kong SAR, China

Phone: (852) 2301 9350

Email: [email protected]

Working hours: Mondays to Fridays: 9:00 a.m. – 5:30 p.m.
Saturdays, Sundays and Public Holidays: Closed

Fax: (852) 2724 6776

Hong Kong Reservations

Phone: (852) 2301 9300

Email: [email protected]

Working hours: Mondays to Sundays 9:00 a.m. – 6:00 p.m.

Philippine Airlines Official website: https://www.philippineairlines.com/en

Philippine Airlines Online Check-in: www.Philippine Airlines.com/in/gb/online check-in

Note: Check-In online from 24 hours to 1 hour prior to your flight’s departure.

Check Philippine Airlines schedule here: www.Philippine Airlines.com/in/gb/flight schedule

Check Philippine Airlines flight status here: www.Philippine Airlines.com/in/gb/flight status

Philippine Airlines Baggage Allowance

Philippine Airlines

View Philippine AirlinesĀ Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Philippine Airlines Customer care / support

Philippine Airlines Head Quarters: Pasay, Philippines

Philippine Airlines Phone Number: (63-2) 855-8888

Philippine Airlines Email: [email protected]

Opening Hours: 24 Hours

Philippine Airlines Special assistance

Travel during pregnancy in Philippine Airlines

Pregnancy rules in Philippine Airlines:

  • Expectant mothers can travel in Philippine Airlines till 32nd week of the Single pregnancy and multiple pregnancy.
  • A medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • The certificate must be dated within 7 days (5 hours) of your flight departure.

*For any special assistance, Contact: https://www.philippineairlines.com/en/

TSA PreCheck boarding pass: How to apply and add, TSA Customer Care Contact?

Check the above link for how to add a TSA PreCheck to your boarding pass, TSA Customer Care number etc

How to change mistakes in your name, flight date and refund ticket in Philippine Airlines?

View How to change mistakes in your name, flight date and refund ticket in Philippine Airlines through the above link.

Philippine Airlines Vacations Customer Care Phone number, How to book your trip, Packages, Requirements

View how to book your trip, packages, requirements in Philippine Airlines Vacations Customer Care through above link.

Philippine Airlines Special Meals

  • Vegetarian
  • Religious
  • Dietary
  • Child

*For any Queries, contact: https://www.philippineairlines.com/inflight-experience/special-meals

How to Web Check-in Philippine Airlines?

Procedure to do web check-in or online check-in Philippine Airlines

How to get refund from Philippine Airlines for unused / partially used flight tickets?

Payment Options

  • Credit Card
  • Gcash
  • Grabpay
  • China Union Pay
  • Paymaya

Reservations Hotline: +632 8855-8888 or

US and Canada Toll Free Number: 1-800-435-9725

Booking Changes

For Booking Changes, you may:

Philippine Airlines Customer Care Phone number | Email

Check the above link to know the Philippine Airlines customer care phone number, email etc

List of Philippine Airlines Offices Worldwide

Find Philippine AirlinesĀ Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.

Types of Planes / Air craft available with Philippine Airlines

Total fleet: 61

  • Airbus A320-200
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 777-300ER

Queries handled by Philippine Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Mabuhay Miles

Is there any problem / complaint with reaching the Philippine Airlines Ticket Office Hong Kong Address or Phone number? Please report any issues using the below comment form.

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20 thoughts on “Philippine Airlines Ticket Office in Kowloon, Hong Kong Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Faudjia P. Mangilay

    I just want to ask about my flight ticket on December 30..if it is confirm or cancel the airlines..thanks for ur cooperation

    • Michelle tanedo

      hello there my only concern is I’m confuse,I usually go to terminal 2 but this time my iterinary indicates terminal 1 here in HK.it happened to me before that I’m my iterinary indicates terminAl 1 then when I’m already in front of the officer he/she informed me that I need to go to terminal 2 which is a big hassle for me!I almost miss my flight.i just would like to clarify/verify that I should go to terminal 1.thank you

    • Jaycel

      Good day maam/sir. I miss my flight last march 3 beacause the immigration issue, can i reschedule my flight? no need to buy new ticket?

  • Diana Ancheta

    Hi,is there any available seat on the 28th of September latest flight and be back on the 1st of October.

    Thank you for your kind consideration.

    Best regards.

  • Rizza Lyn B. Mayrina

    hello i just want to ask can i rebook my fligth my original
    fligth is dec.22 2018 i want to rebook my ticket in october
    15 2018 can u assist me? and then how much? thank u

  • CJ

    Hi,

    May I know what time can we use the in-town check-in in kowloon station with philippine airlines? Some airlines offer 24-hr before flight check-in. Do you also have that option? Thanks.

    • Michelle tanedo

      hello there my only concern is I’m confuse,I usually go to terminal 2 but this time my iterinary indicates terminal 1 here in HK.it happened to me before that I’m my iterinary indicates terminAl 1 then when I’m already in front of the officer he/she informed me that I need to go to terminal 2 which is a big hassle for me!I almost miss my flight.i just would like to clarify/verify that I should go to terminal 1.thank you

  • Hannah

    May I change and correct the error was made in the name of my client? I am an agent in booking a ticket, yesterday I book one client but the name I typed was incorrect. Can I go there and make a change for it to correct?

  • Martin Clinch

    I have tried many times to contact your Hk office 24019300 but the line goes dead before I can speak to one of Your representatives
    Please have someone call me on 51910392 ASAP
    Thank you
    Martin Clinch

  • Ms. Ng

    Hi there, Iā€™ve forgot to take my A5 sized file on my flight PR 310 on June 9th, 2019. Thereā€™re some important papers inside. Pls contact me by email asap. Many Thanks!

  • Solpico Leine De Los Reyes

    Hello!happy gud day philippines airlines office,i want to inform that my ticket was request to refund my ticket.

  • Jaycel

    Good day maam/sir. I miss my flight last march 3 beacause the immigration issue, can i reschedule my flight? no need to buy new ticket?

    • Jhonavel Fama Gutierrez

      Good morning Madam & Sir, I want to inform about my flight ticket is canceled again. I start booking last month on march 24,2021 my first booked is last last april 7,2021 is this canceled.the 2nd booked again next month on may 4,2021 canceled again. How about schedule again madam/ Sir. I want go home in the Philippines for emergency.thank you so much for understand..

    • GL

      I was asking about the same, however, hotline told me that the ticket has been cancelled and I need to reach out to ticket agent for further support. So disappointed with the arrangement.

  • GL

    I regret to tell you that I am so disappointed by the quality of service and communication from the service hotline and between the email service centre

    In Feb, I booked the round trip flight to my worker to Manila from Hong Kong, and her return flight has been issued on Apr 26.

    On Mar 14, my worker was at Manila and received email noticed that she has been informed the flight has been cancelled.

    So I sent email to [email protected] and asked about the flight situation. The service email replied that the flight on Apr 26 has been cancelled and moved to Apr 27. So I asked for updated itinerary on Mar 20 after confirming the flight has been changed.

    On April 18, I reached out to your email service again and asked about the arrangement due to COVID19 government restriction, the email service replied the original flight on 27 Apr hasnā€™t been cancelled, and stated ā€œ if it is flight cancellation, you may contact us so that we can arrange the rebooking for you, and you may also choose the partially full refund as well by then.ā€

    After 2 weeks of restriction to Hong Kong from Philippines, I reached out to your email service on May 4, to confirm if thereā€™s any procedure I need to prepare for rebooking the ticketing. Your email service referred me to read https://www.philippineairlines.com/en/ph/home/covid-19/DepartingFromThePH/HongKong

    On Aug, I reached out to your email service again and asked about the restriction, and your email service replied the flight has been resumed normal and stated there was few requirement I need to be aware of before rebooking the flight.

    I asked again about the rebooking procedure on Nov 7 and asked about if there’s any “expiry date for rebooking my workerā€™s return flightā€. The email service replied original ticket 079-3787696557 cannot be open. I asked about the details of refunding or confirming if I could do the rebook, the email service just referred me to contact the agent for refund but didnā€™t tell me anything about rebooking procedure.

    Until today on Nov 15, I booked the hotel to my worker and asked about the confirmation of rebooking the flight on Dec 8, the email service referred me to call service hotline +852 23019300.

    I called at around 1030am, there was a CS, helped to check the ticket and thanks for her patient to check and review my ticket at the beginning.

    However, I have been told my ticket has been expired after 3 months of the issue date and I have to contact the agent for further support.

    Your CS also stated I enjoyed ONE time exception for changing the ticket from Apr 26 to Apr 27 which I didnā€™t make the change but you.

    I requested to escalate the case to senior level, and after waited 20 mins, the supervisor, repeated what did Carmen told me without listening my concerns. She told me that she understood my situation but she was not obviously.

    Firstly, I donā€™t understand why there was no one from the email, which was over more than 5 emails communication with my asking more than 3 times, tell me about the ticket has been expired after 3 months after the issued date. I was not agreed with your CS mentioned it was the faulty from email service but not hotline. From customer perspective, email service and hotline service SHOULD be under the same company, Philippine airline.

    Secondly, I was not agreed with it was ticket agency responsibility to remind the customer to rebook within 3 months because 1) the COVID gov restriction over 3 months! How to book when there was no flight to Hong Kong within 3 months? 2) read though all the T&C that your email service sent to me (https://www.philippineairlines.com/en/covid-19/departingfromtheph) , there was no message noticed the flight ticket need to rebook WITHIN 3 months.

    Thirdly, I felt your CS was so hard to communicate and requested to talk to another supervisor even I could wait for another days, but she refused and stated she was the highest management level to talk to me. I was so disappointed with all those services I experienced which is my first time to book Philippine Airline.

    Finally, when I was asking was the ticket cancelled without sending notice or reminder to me to rebook or refund, even I sent multiple email to ask. Miss Swanny was unable to provide a clear answer. She did not answer my question, with clarity and professionalism. To quote, she used the term “I think”, “I believe”, “Should be not”, when I asked her repeatedly, she finally said yes, my ticket has been cancelled without noticed me to rebook and that was not my responsibility to take to ask for refund.

    I understand that it was the miscommunication between the email service and hotline service and I was not complaining anyone and asked for any compensation. I donā€™t need any refund but I just need the return flight ticket on Dec 8 to my worker come back.

    I am looking forward to your reply, explanation, and solution shortly.

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