Scandinavian Airlines (SAS) Customer care 30

Scandinavian Airlines , often shortened to SAS (previously Scandinavian Airlines System and legally Scandinavian Airlines System Denmark-Norway-Sweden).It was founded on 1946. It is the flag carrier of Sweden, Norway and Denmark, and the largest airline in Scandinavia. The airline operates 182 aircraft to 90 destinations. The airline’s main hub is at Copenhagen-Kastrup Airport, with connections to over 50 cities in Europe.


Scandinavian Airlines Postal Address:
Fasanenstraße 81, 10623 Berlin, Germany

Customer relations team Email: [email protected]

Scandinavian Airlines Official website:

Scandinavian Airlines Online Check-in: www.Scandinavian check-in

Note: Check In online Check-in & seat selection are available from 22 hours to 1 hour before departure for travel with SAS & Widerøe*.

Check Scandinavian Airlines schedule here: www.Scandinavian schedule

Check Scandinavian Airlines flight status here: www.Scandinavian status

Scandinavian Airlines (SAS) Customer care Phone numbers

Scandinavian Airlines (SAS) CUSTOMER CONTACT CENTER Europe (Austria, Belgium & Luxembourg, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Russia, Spain, Switzerland, UK)

For enquiries related to SAS customer service / Eurobonus, call

Austria: +43 820 988 530
Belgium & Luxembourg: +32 2 643 6900
Estonia: +372 880 18 19
Finland: +358 981710 062
France +33 1851 48203
Germany: +49 6986 799 676
Iceland: +354 800 7624
Ireland: +353 1 844 5440
Italy: +39 0699 748 015
Latvia: +371 67 852 191
Lithuania: +370 52 051 109
Netherlands: +31 207 21 9079
Poland: +48 22 8500 500
Russia: +7 49 57 829 353
Spain: +34 93 00 39916
Switzerland: + 41 435 478 006
UK: +44 207 660 6876
All other countries: +46 8797 3010

Opening hours: Mon–Fri : 09.00–17.00 CET (English and local languages: Finnish, French, German, Russian, Spanish), 17.00–19.00 CET (English)
Sat: 09.00–17.00 CET (English for selected markets)
Sun: 09.00–18.00 CET (English for selected markets)


Phone: +46 8 797 40 00


Phone: +44 161 6198 078, +372 668 2445
Finland: +358 981710 080

Opening hours: Mon–Fri: 09.00–17.00 CET (English)


Scandinavian Airlines (SAS) CUSTOMER CONTACT CENTER ASIA (China, Hong Kong, Japan, Singapore, Thailand)


Scandinavian Airlines Baggage Allowance

View Scandinavian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Scandinavian Airlines Delayed baggage

Check here for the delayed baggage

Compensation on arrival:

You will get the reasonable compensation on the delayed baggage. For that you need to submit your saved receipts, send them along with the baggage report and your bank details

Compensation after 21 days:

Apply SAS compensation form here.

Scandinavian Airlines Damaged baggage

If the baggage is damaged, report at the SAS Arrival Service counter immediately when you arrive at the airport. For more details, please call the below numbers

SAS Arrival Service number for Denmark: +45 3232 3260
SAS Arrival Service number for Norway: +47 815 11 062
SAS Arrival Service number for Sweden: +46 771 224 243

SAS mobile check-in:

You may check-in through your mobile phone and choose your seat as early as 22 hours & up to 1 hour before departure on SAS & Widerøe flights.

For more details, visit

SAS Self-service-kiosk

You may use a self-service kiosk to check in, choose your seat and print out your boarding pass.

Check-in options available

  • Within Scandinavia and Finland
  • From Scandinavia to Europe and the rest of the world

For more details, visit

More check-in options from the below link.

Travel while pregnant in Scandinavian (SAS) Airlines

Single Pregnancies

Expectant mothers can travel until 4 weeks before expected delivery in Scandinavian SAS Airlines.

A medical certificate is required for travel from two to four weeks before expected delivery.

Multiple Pregnancies (twins, triplets etc)

Expectant mothers can travel until 12 weeks before expected delivery in Scandinavian SAS Airlines.

A medical certificate is required for travel from 8 to 12  weeks before expected delivery.

Types of Planes / Air craft available with Scandinavian Airlines

Total fleet: 162

AiTR 42/72

  • ATR 42
  • ATR 72

Airbus A300

  • Airbus A300B2
  • Airbus A300B4

Airbus A319

  • Airbus A319-100

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Airbus A321

  • Airbus A321-200

Airbus A330

  • Airbus A330-300

Airbus A340

  • Airbus A340-300

Boeing 737

  • Boeing 737-400
  • Boeing 737-500
  • Boeing 737-600
  • Boeing 737-700
  • Boeing 737-800

Boeing 747

  • Boeing 747-100
  • Boeing 747-200

Boeing 767

  • Boeing 767-200
  • Boeing 767-300

British Aerospace BAe 146/Avro RJ

  • British Aerospace 146-100
  • British Aerospace 146-200
  • British Aerospace 146-300
  • British Aerospace Avro RJ70
  • British Aerospace Avro RJ85

Canadair CRJ-100 Series

  • Canadair CRJ-200

Canadair CRJ-900

  • Canadair CRJ-900

De Havilland Canada DHC-8 Dash 8

  • De Havilland Canada DHC-8-400

Douglas DC-8

  • Douglas DC-8-30
  • Douglas DC-8-50
  • Douglas DC-8-60

Fokker F50/F60

  • Fokker F50

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-30

McDonnell Douglas DC-9

  • McDonnell Douglas DC-9-20
  • McDonnell Douglas DC-9-30
  • McDonnell Douglas DC-9-40
  • McDonnell Douglas DC-9-50

McDonnell Douglas MD-80

  • McDonnell Douglas MD-81
  • McDonnell Douglas MD-82
  • McDonnell Douglas MD-83
  • McDonnell Douglas MD-87

McDonnell Douglas MD-90

  • McDonnell Douglas MD-90

Saab 2000

  • Saab 2000

Queries handled by Scandinavian Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, EuroBonus

Is there any problem / complaint with reaching the Scandinavian Airlines Address or Phone number? Please report any issues using the below comment form.

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30 thoughts on “Scandinavian Airlines (SAS) Customer care

  • Glenn

    Very upset ! Lost both seats going to Norway and both seat coming back to NY when I paid extra for the larger leg room ! Would like some kind of reimbursement because I need the longer seat I am 6-5”. Don’t understand how I can be asked to move after I purchased seats

  • Darryl Einhorn

    I was booked,on SAS flight 580 from Paris to Stockholm on July 8th. After sitting on the plane for over an hour the flight was cancelled based on a mechanical issue. We were told to wait, while SAS figured out what to do. We waited another 30 minutes on the plane, and when we disembarked, the staff still did not know what to do with the stranded passengers. After waiting another hour and a half, we were finally put in a hotel. however, there was no clarity about how we would be reboooked on a flight to Stockholm. We were assured that we all would be booked on a flight the next day and notified electronically. However, it is now 6:25 in the morning on July 9th, and I have not received any information about a rebooked flight. I have paid for 5 nights hotel in Stockholm, which are non refundable and need to get to Stockholm. There are no people at the airport hotel ( the Marriot) who know anything about rebooking and no one is available by phone! I am anxious, frustrated and nervous about being rebooked and need a response NOW! The lack of any clear information or assistance is not acceptable. I understand the difficulty in rebooking an entire plane of passengers, but the lack of plan and/or communication is not professional and needs to be remedied. Please HELP!

    • Ulla Featherson

      Arrived sept 2. Today Sept 5 baggage not yet arrived
      Delayed baggage report made at the airport on date of arrival SK925 (IADSK20820).
      We are now desparate. We do not get any info from SAS.

  • Esben Pedersen

    My name is Esben Pedersen. I am vacationing in the USA and fly out of Boston on July 19th at 17:30 pm. Booking Reference LZXMNX. I have a number of times tried to switch seats on the plane to get further forward in the plan from the booked seats 50C and 50D: We try to get the seats 33E and 33F, and we manage until the “Go to payment”. The payment information sheet never appears. Will this message possibly help me to change our seats?? We of course undrstand there will be a charge. Eurobonus member EBB047542998. Thank you in advance. – Esben Pedersen

  • Anna Marie Virgint

    Flight to CPH on 6/29/18 from Dulles was great (5 star). Not so much coming home. Our flight (#925) was delayed for close to 4 hours, which made connecting flights for many impossible. We were given conflicting stories on the delay … all different. We were given a hotel 20-40 min away, depending on traffic, and told we had to pay for our own taxi. I was surprised by SAS. I thought they had a good reputation. I see in the brochure I was given that I am entitled to “compensation in case of cancellations or delays of 3 hours or more”- see p. 4, item E of the SAS brochure # 1709-000 Passenger Notice. Please contact me so I get set this in motion. Thank you.

  • Sirje Aleksandra Viise

    I have been trying to file a report for damage which happened after I checked in for my flight yesterday, I discovered this damage after I left the arrival airport in Trondheim: a hard drive had been mistaken for a power bank, removed, and destroyed. This is illegal. We are filing police reports but also need to file a report with arrival service, which is not possible from outside the airport.

  • Daniel J. Mulvany

    I traveled from Kansas City, MO to Dusseldorf Germany on November 9th. The first leg was a United flight to Chicago. I am handicapped and travel with an electric scooter which is gate checked on each leg and allows me to get around airports without wheelchair assistance. When I arrived in Copenhagen, I was told they do not deliver gate checked scooters and called me for a wheelchair. I informed them that the chair was gate checked, not checked through but they told me I was wrong. They wheeled me to my Dusseldorf flight and on arrival in Germany I waited on the tarmac for a wheelchair bus. I waited over 20 minutes before the flight crew finally flagged down another bus to take me to baggage claim. When I arrived in baggage claim, neither my scooter nor one of my bags was there. SAS had no counter and uses a service there where I went and found out that neither the scooter nor the bag was loaded on the plane in Copenhagen, just my second checked bag made it. They told me they would deliver my scooter and bag after 5:00 pm when it arrived on another flight. They called a wheelchair to take me to the cab line to go to my hotel. They made three separate calls and after 45 minutes and no one came, I limped my way by myself to the cab line. With my back and hip it took over 20 minutes for me to get there. When my scooter arrived, I found the locking brake and the headlight busted on my scooter. But with no one to report it to I am hoping writing this will help with the claim.
    When I arrived at the airport for my return flight at 8:45 today, I found on the board to report to gates 101-103 for check in. When I arrived at the check in there was no one there. I inquired at the Luftunsza counter at 105 and they walked me back over and told me they should be there. They suggested I go to gate 100 where the take the baggage. The man there said I had to find the information counter for SAS and talk to them. at 9:10 I found the AVIA counter and Chontell tried everything for the next two hours to help me. Unfortunately the SAS customer service agent said there was nothing he could do and could book me on a flight for tomorrow for a 480 Euro change fee.
    I travel internationally for a living and am a Platinum diamond member on Delta and an elite United member. I have never flown SAS before and this experience is doing nothing to change that fact. When I get back to the US there will be an ADA complaint made on this airline as traveling as a handicapped person this airline failed miserable to meet my needs.


    My Booking Number : KFEZP9
    Departure Oslo: 14/3@1625
    Return Tromso: 19/[email protected]

    We have 6 travellers . 1 one of the traveller named Ms XUE YAN WANG can’t travel with us. Can you please help me to transfer her air ticket to Ms CHEW HAR YAP (Passport No: A35631187)

  • Ziad Rizk

    most terrible experience. Flight was delayed and have a connecting flight. There is no service desk in Goteburg airport, no one to talk to to sort out my connection. The customer service number provided doesn’t answer and/or it says we are calling outside business hours. Very bad customer service/support…. 🙁

  • Ian Pardy


    I need some assistance please, I am looking for a Help Desk/Customer Care email address for SAS, so I can try and get assistance with a booking as made

    My Thanks

  • Kirsten Schultz

    Device: iPad6,4 ios 12.2
    App: 3.3.3
    Rating: –
    Category: Other
    En medarbejder på flyet dk 6201 med navnet Shara.
    Hev en pose hvor vi havde blade i ned fra bagage rummet over vores säde
    5 a og 5 c.
    Jeg kaldte på hende da der var kommet Mere ro på og fortalte hende at
    jeg har guldkort min ven havde ingen håndbage med så vi Brugte ikke al
    den plads man havde lovet OS , der var folk der lagde deres bagage som
    sad längre ned alltså på go billet, dem blev det intet sagt til.
    Hvis Shara havde spurgt mig om det var muligt at vi kunne Tage vores
    plast påse ned til OS,havde jeg da sagt selvfölgelig. Men en meget
    kedelig måde at behandle jeres kunder på.
    Med venlig hilsen fra en skuffet kunde
    Kirsten 122055429 fly den 25/4/2019

  • Paolo Luchini

    I am trying to get information on my possibly cancelled flight SK2682 for tomorrow 27th (I got an email from you saying that my flight “may be affected” but nothing more, and the website does not allow me to check in). Your Italian telephone number is always busy and there is no email contact.
    I would be happy to accept a rebooking on a different airline, but when will I know about it?

  • Reidun Schwoerer

    Have reservations E ticket number 1177371306407/08
    Would like to make seat reservations and not sure where to go on the website!

    I did ask for isle seats when I made the reservation but they are not there. I am willing to pay for special seat assignments such as emergency etc.

    Or if I can call I will do that to!

    • Ivana Buljat

      My case has been very poorly handled, it seems like nobody is doing anything about it. I won’t be able to get back home now. I don’t understand what’s going on, I’ve been calling daily for hours and nothing, I’m very sad and upset. Should I bring in my lawyer and the newspapers?

  • Ove Andreas Hagen Eurobonus: 127635811

    Caseid: 1677030 Hvor blir det av refusjonen? Dere avslo å dekke merkostnader, men jeg skal vel ha refundert billetten?
    Ove Andreas Hagen MD
    Head, Section for
    Cardiothoracic Anesthesiology
    Oslo University Hospital
    Oslo, Norway

  • David Kirk

    My wife and I were scheduled to board an Air Baltic flight on 29 June to Latvia then Keflavik. Flight 132. It was cancelled at the last minute. My call to Air Baltic was very positive and they arranged for us to leave Copenhagen 2 hours later to Oslo then to Keflavik. It was a mere 2 hour delay. Air Baltic forwarded the info to SAS who provided us with boarding passes. The flight to Oslo was very good but the one to Keflavik was SUPERB. We were upgraded and spoiled the whole trip. The lady at SAS who handled the info for us was also very nice. She knew exactly what she was doing and even gave us a chit to get a coffee and bun. What started as a cancelled flight turned into a wonderful experience. We wish to congratulate both Air Baltic and SAS for their professionalism. Thankyou.

  • Priya

    I have done one booking with the bookine g reference R4R25M. Passenger name – Ms. Meagan Fallone Carnhan.
    I am reaching to Boston on 24th July 2019 at 1730 in the evening and my flight arrives at 1626 same day from Sunvalley airport on terminal A and my SK flight departs from terminal E. Now i am wondering wether this 1 hours is enough to do the formalities at the airport like terminal change and check in formalities.

    I will look forward to the reply at the earliest


    SAS lost my suitcase on the 30th of January 2020 from Malaga to Copenhagen!

    I filled and joint all the documents required for the compensation claim for my lost luggage on their web site.
    To this date I have not recieved my compensation claim for the lost luggage.
    SAS sends me a maill from. time to time to inform me thay are still searching for my suitcase and that I have to wait !
    The Montereal convention states that a suite is lost after 21 days of the day of declaration of the lost baggage !
    Today the 14 th Of July 2020 I am still waiting for a replied ! Thier telephone agents always inform me that they will transmit my claim to the baggage department for the process or to simply inform me of the final resolution by mail !
    I am still waiting !
    Phone callas and emails for the last 6 months with no replied nor resolution to my baggage claim !
    I sadly lost my baggage but the indifference of SAS is now hurting me more emotionally !
    Covid 19 is not an excuse for this delayed ! It is humane negligence !



  • John Campbell

    Please help. I have been unable to find another way of contacting SAS other than your premium phone line. My return flights Aberdeen/Stavanger 23/06/2020, 01/07/2020 were cancelled by SAS due to the coronavirus pandemic. SAS sent me vouchers: 3420195328 and 2883324416, valid until 16/06/2021. Given that we will be unlikely to fly by that expiry date, I would like a cash refund in accordance with the following statement on your website “Vouchers are non-refundable, with the exception of vouchers issued as a refund for flights that have been canceled due to covid-19. Such vouchers are refundable after twelve months”.
    I look forward to your reply.

    John Campbell

  • Maria Elena Garcia de Olalla Rizo

    I am trying to by my tickiet with a voucher and it says it has expired. Could you please contact me my phone number is +4593990499, My voucher number is 1557154304 valid until 2021-06-07

  • Janice Bailey-Kramer

    I am trying to reschedule my flight with my SAS voucher but cannot reach you. The voucher will expire soon.

  • Priit Truusalu

    I can not reach SAS/Eurobonus to correct phone number related to my account.
    Editing the account settings is rejected if you do not provide PIN sent to phone number. Which is incorrect in my case.
    Calling the SAS contact number – they can not help. Recommended to send email to [email protected]
    I did send the email, with details of the problem -. no response whatsoever, even no reply that the email received …

    How should I correct my settings then?

    Best regards,

  • Hermann Smarason


    I need some assistance please, I am looking for a Help Desk/Customer Care email address for SAS, so I can try and get assistance with a booking as made

    My Thanks
    Hermann Smarason

  • Hermann Smarason


    I need assistance please, I am looking for a Help Desk/Customer Care email address for SAS, so I can try and get assistance with a booking as made

    My Thanks
    Hermann Smarason

  • Leslie Higham

    Booking Ref: QXAOMO
    Website does not cover my problem. Cannot email the airline and the telephone system in the UK is up to the standard expected – left hanging on for ever and a day
    leaving one to hang up after a wait of 20 minutes.
    Bought tickets 20/12/21 for £584.94 then a few days later received email from airline
    offering the same date and flights for £469.54 – a could be saving of £115.40.
    Sadly there is no way I can seek to try and get the lower fare.
    As a eurobonus member and having travelled with SAS for over 50 years this is disappointing.

    Les Higham

  • Priyanka mehra

    very upset yesterday I booked the tickets showing ticket cost with baggage
    After ticket is issued now showing only cabin baggage.
    Tried calling Airlines but none of their numbers are working.

    Pls contact me urgently on 8369307134

  • Boli Fomba Fowu

    My name is Boli Fomba. I took a flight on 17th of October from Tallinn with SAS Regional Jet and dropped at Stockholm, from there I took Ethiopian Airline to Douala via Yaounde. I can’t find my Luggage with number: 0117 SK 452854, I arrived Douala on 18th and till date I can’t find my Luggage. I have travelled back to Tallinn-Estonia and still haven’t found my Luggage. In this box, I have goods worth 50000 euros Please could you give me update on my luggage. You can contact via email: [email protected] and WhatsApp:+37253920585, email; [email protected], mobile: +237677002684.
    Thank you.
    Boli Fomba.