SilkAir (Airline) Lost and Found Office in Singapore, Singapore 89


SilkAir(Singapore) Private Limited founded in 1976 (as Tradewinds Charters). It is a regional airline with its head office in Airline House in Singapore;previously it was on the fifth storey of the SIA Superhub in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 52 cities in 14 countries in Southeast Asia, the Indian Subcontinent, China and Australia. In April 2017, it will commence flights to Colombo, expanding the network to 53 cities in 15 countries.

SilkAir Singapore Singapore Address:
Baggage Services
Level 1 Arrival Hall, Passenger Terminal Building 2
Changi Airport
Singapore 819829

Phone:
(65) 6597 4500

Working hours
Fax: (65) 6542 4486

SilkAir Official website: https://www.silkair.com/en_UK/in/home

SilkAir Online Check-in: www.SilkAir.com/in/gb/online check-in

Note: Online Check in from 48 to 2 hours before your flight.

Check SilkAir schedule here: www.SilkAir.com/in/gb/flight schedule

Check SilkAir flight status here: www.SilkAir.com/in/gb/flight status

SilkAir baggage services telephone contact numbers:

SilkAir Baggage Allowance

View SilkAir Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in Singapore:

Types of Planes / Air craft available with SilkAir

Total fleet: 31

Airbus A310

  • Airbus A310-200

Airbus A319

  • Airbus A319-100

Airbus A320

  • Airbus A320-200

Boeing 737

  • Boeing 737-300
  • Boeing 737-800

Fokker F70/F100

  • Fokker F70

Queries handled by SilkAir Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, KrisFlyer

Is there any problem / complaint with reaching the SilkAir Singapore Lost and Found Office Address or Phone number? Please report any issues using the below comment form.

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89 thoughts on “SilkAir (Airline) Lost and Found Office in Singapore, Singapore

  • KENJI YAMAMOTO

    Dear person in charge of Lost and found
    Im writing on behalf of my friend.
    My friend Fuchi Takehiko lost his mobile phone in the aircraft below.

    WHEN : APR 27 2017
    FLIGHT MI341
    SEAT 7D
    NAME FUCHI TAKEHIKO
    LOST PRODUCT: Mobile phone
    MAKER: SONY
    MODEL: XPERIA Z
    SO-02E
    COLOR: PURPLE

    Please advise me if you can find this mobile phone and how to take it back.
    or if this is a wrong place to claim, please advise me where to contgact.

    • Denise Ratieta

      Hi there
      URGENT PLEASE. My client Mr Aneri Kaitara on flight MI 133 on 7Jun have missing luggage in Singapore with tag no. 0629 109381.
      His next flight ex SIN was BA 015 SINSYD depart SIN at 1925. He was told by BA staff that his luggage will be transferred to his BA flight. He is now in Suva, Fiji without luggage. Could you please trace the missing luggage. Kindly email me.
      I have copied pasted his following flights. He will be leaviing Suva tomorrow 10Jun. Please assist to locate luggage.

      Await your kind response.
      Denise
      KAITARA/ANERI MR
      2 MI 133 B 07JUN 3 BPNSIN HK1 1110 1325 07JUN E SQ/JDW9HP
      3 BA 015 M 07JUN 3 SINSYD GK1 1925 0510 08JUN NG78D7
      4 FJ 914 L 08JUN 4 SYDNAN HK1 0630 1220 08JUN E FJ.JDW9HP
      5 FJ 025 H 08JUN 4 NANSUV HK1 2030 2100 08JUN E FJ/JDW9HP

      • Nina Ruppert

        Hallo, ich habe leider mein Handy in der sitztasche auf dem Flug von Singapur nach denpasar vergessen. Ich bitte Sie darum, mich zu kontaktieren, wenn es gefunden wurde. Ich hänge sehr an meinem so persönlichen Gegenstand.
        Flugnummer: MI 0176
        Sitzplatznummer: 18F
        Handytyp: huawai P20, rosa gemusterte Hülle hinten

        Ich bin Ihnen unendlich dankbar, wenn mein Handy wieder bei mir ist.

    • Frances Darwin

      I have lost my kindle on flight mi749 on Wednesday 17th April 08 30 from Phuket.
      It was left in the seat pocket of seat 21d.
      If you have this can you let me know how it can be returned. We caught the ongoing Singapore flight to Heathrow and are now home

      • Jezil Bernasor

        Hello can you help me to locate my lost items on my checked luggage? 2 phones
        1.iPhone 6s rose gold
        2.Moto g5plus black.
        3.Oakley shades tiger brown
        4.15pairs of feircing earrings
        5. a mini mouse set necklace and earring.
        6.head phone and tampared glass and memory cards. It’s all stored in a small box.

        flight number MI 561 October 19,2019 Singapore to Davao seat:010C
        Bag tag number:0629403704
        really hoping for your response.thank you so much

  • Ngiam Huey Huey

    Hi there,
    I left my ipod shuffle and earphones on the plane last night. It was in the seat pocket.
    I hope to be able to get it back as it has high sentimental value to me,

    Flight : MI705
    CNX – SIN
    Seat 6D

    Please let me know if there is any way I can get my item back. Appreciate if very much.

  • Edith cheryl chong

    Lost a pink water bottle on mi151 arrival on 9th may from yogjakarta to Singapore. Seat 12a and 12b. Would love to pick up by this sat, pls adv where I can do so. Tks.

  • Manuela da Cruz

    Dear Silk Air Person In Charge,

    I am writing this to inform you that I my 2 luggage that were not put on my connection flight to Dili on Saturday May 27, 2017 flight Air Timor operated by Silk Air MI 296 have not reach to me as of today.

    I have been trying to contact the customer service office since yesterday upon my arrival, but I got only voices of the answering machine.

    Please acknowledge received of this comment by returning an email me (email address provided to you) so that I can provide further information as needed.

    Thanks and regards.
    Manuela.

  • Alexander Schmidt

    Hi lost and found team,
    I left my iPad pro and Sennheiser earphones on the plane. It was in the seat pocket 12B
    I hope to be able to get it back

    Flight : MI273
    Date: 2nd of June
    Manado – Singapore
    Seat 12B

    Please advise me if you can find this iPad and how to get it back.
    or if this is a wrong place to claim, please advise me where to get incontact with.
    Please let me know if there is any way I can get my item back. Appreciate it very much.

  • Bjorn Bitsch

    Dear Silk Air Lost & Found,

    I left my credit card wallet with all my credit cards, drivers licence on the flight SQ5186 from Singapore to Wuhan arriving at 14:05. Seat 35c

    Please contact us asap. We have already been in contact with the airport in Wuhan but they said we should contact you.

    Best Regards,
    Bjorn

  • Jennifer Yong

    Dear Sir/ Madam,
    I was traveling on 21 June 2017 at 15:25 of Flight MI 330 seat 9B (SIN to KL).
    I have lost my Garmin Vivofit Fitness Watch (Grey color) on board of the flight. As my watch strips broke and it was dropped on board the plane.
    Greatly appreciate if your could find check whether you have found it.
    Thanks and regards

  • HOUYTING HONG

    Dear silk air
    Im writing on behalf of my friend.
    My friend DINA REACH forgot her LAPTOP on the bench inside GATE F32 OF TERMINAL 2 AT CHANGI INTERNATIONAL AIRPORT

    WHEN : 06 JULY 2017
    FLIGHT : MI608
    SEAT : 29D
    NAME DINA REACH
    LOST PRODUCT: LAPTOP
    MAKER: APPLE
    MODEL: MACBOOK AIR 13”
    COLOUR: SILVER
    *NOTE: the laptop is placed inside a HOT PINK COLOUR case
    Please advise me if you can find this LAPTOP and how to take it back
    or if this is a wrong place to claim, please advise me where to contact.

  • Ian and Susan Gernhoefer

    Hello,
    My wife left her green reading glasses in a plain purple case on flight MI442, Seat 7A from Singapore to Visakhapatnam on July14th 2017. Is there any way we can get them back?

    Thank You,

      • Juan

        My daughter left her purse in silkair MI631, from Danang to Singapore on 11 Dec 2019. Her purse is white in colour. She kept her purse inside a plastic bag. Please help to check.

        TQ

  • Thomas Thomas Chowattukunnel Jr

    It has been 3 days since I got here and I trusted you guys with my luggage. I have not received my purple-red bag. Ref#A10349649 :AHL- MELSQ40273:

    I transferred my items accordingly into the bag and now I am paying dearly for it. I am a frequent flyer but this has left me wondering if I should ever take Silkair again. Please make contact with Melbourne airport because whatever I do I get stonewalled.
    Thank You.

  • Jane Iyer

    I think I left my Kindle on board flight MI423 Monday Aug 7th from Bangalore to Singapore. I was in seat 15F & think I left it in the top seat back pocket.
    Any chance of recovering it?
    Thx Jane Iyer PS I looked for a way to email you about this but couldn’t find. No time to call.

  • Swan Chin Wiggins

    I dropped a stack of about 7 Credit Cards (tied up with a rubber band) near or under my Seat.

    WHEN : August 25 2017
    FLIGHT MI151 (JOGJA-SINGAPORE)
    SEAT 12E
    NAME Swan Chin (Theresa)
    LOST PRODUCT: Credit Cards

    Please contact me asap if you find it. THANK YOU.

  • Yusuke Ohashi

    Dear person in charge of Lost and found
    I might have lost my sunglasses.

    WHEN : Aug 24, 2017
    FLIGHT MI 0481
    SEAT 18A
    NAME Yusuke Ohashi
    LOST PRODUCT: Sunglasses (Rayban, black frame) + case (brown colored)

    Please advise me if you can find them and how to take it back.
    or if this is a wrong place to claim, please advise me where to contact.

  • Michael Adamek

    My luggage was lost on the flight from Darwin today. File ref. SINMI35251 name Adamek. I am only in Sigapore 1 day and leave for London then Spain tomorrow. I have purchased a local mobile so I can contact your lost and found office but get a recorded answeing service. As I am on a 5 week world tour it seems as there is little chance of getting this issue resolved soon. All my clothes, cameras etc are in this back so seems like I may as well cancel the trip.

    • Chan Peck Yin

      Hi,
      I lost my TSA lock to my luggage in the Pekanbaru airport when I landed on 22 Sept 2017. The lock was missing but nothing was lost inside my luggage, My flight is MI 252. The ground staff from Garuda representing SilkAir attended to me and she said she will email to Singapore. She took a photocopy of the boarding pass. Please let me know who to contact in Singapore to file the claim.

  • Timothy Goh

    :I left my reading glasses in a black silicone pouch in the seat pocket during the flight (centre seat)..Please help me to retrieve it. It is very precious to me. Thanks.
    Booking Reference : OCIQXP
    Flight number :MI348
    Class of Travel :Y
    Date Of Travel :2017-09-15
    Origin :SIN
    Destination :PEN

  • Tania Watt

    Hi,
    I travelled from Singapore to Phuket (Flight MI 756 rows 11A and 11B) on the 6th August. We have lost a hearing aide that was in a small black case. It is purpose built for my ear and my hearing problem. Could you please check if it has been handed in. Have just received word that it wasn’t found on our first flight to Singapore. Thanks
    Regards,

    Tania Watt

  • preena prasad

    Dear person in charge of lost and found,
    I travelled from Singapore to Cochin on Oct 4th….I lost my silver bracelet on board…Hope to find it with your assistance
    Thank you

  • Mr Peter Quaile

    Dear Sirs
    i am still waiting for my mishandled baggage. i have not heard a think since last night and NOBODY at your number in Singapore airport is prepared to answer the telephone now for 14 hours!!!!
    this is unacceptable!!
    please advise my hotel AMARI / Johor Bahru , +60 7 266 8888 or my mobile +44 797 216133
    I sincerely hope that someone will help resolve this now!!!
    thank you
    Kind regards,
    Peter Quaile

    • Ramona Greer

      Hello Mr Quaile,
      I am curious if you have gotten through to the Singapore airport office yet about your lost luggage?
      Thanks
      Ramona Greer

      • Jezil Bernasor

        Hi I just want to inform that I have lost items on my checked luggage.
        1: iPhone 6s rose gold
        2:moto g5 plus black
        3: Oakley tiger brown sunglasses
        4:15 pairs of feircing earrings
        5:set of mini mouse necklace and earring
        6:head phone and tampared glasses and memory cards
        It’s all stored in a small box inside my luggage. flight information MI 561 OCTOBER 19,2019 SINGAPORE TO DAVAO BAG TAG NUMBER 0629403704. please let me know how to get it back or if there’s any chance to get it.hoping for your response .thank you so much .

  • Ramona Greer

    My luggage has been lost and WITH SILK AIR in Indonesia for over 2 weeks. I have confirmed that it is there but that is all the information i can get. HOW can i get help? Someone PLEASE help me. Thank you very much.

  • Jimmy Chan

    Hi lost and found team,
    I left my black color watch: Brand Garmin Fenix 2
    Flight : MI 607
    Date: 22nd of Oct 2017
    Phnom Penh > Singapore
    Seat 19B

    Please advise me if you can find it and how to get it back.
    or if this is a wrong place to claim, please advise me where to get in contact with.
    Please let me know if there is any way I can get my item back. Appreciate it very much.

    HP: 82001458

  • Terris Buchanan

    Lost iPad on flight MI802 from Darwin to Singapore. Black case with grey stripe. In seat 24C. Staying at Siloso Beach Resort rm 512.

  • ATSUSHI NAKANISHI

    Dear person in charge of Lost and found

    WHEN : DEC. 6 2017
    FLIGHT:MI345(SQ5308) (From Penang to Singapore)
    SEAT:2D
    NAME:ATSUSHI NAKANISHI
    LOST PRODUCT: NINTENDO 3DS(portable gaming device)
    COLOR: NAVY

    The NINTENDO3DS is my son’s game.
    He disappointing about that very well.

    If you found that,could you it to my office with C.O.D. postage by Fedex?
    Thanks & best regards.

    Please advise me if you can find this mobile phone and how to take it back.
    or if this is a wrong place to claim, please advise me where to contgact.

  • ATSUSHI NAKANISHI

    Dear person in charge of Lost and found

    WHEN : DEC. 6 2017
    FLIGHT:MI345(SQ5308) (From Penang to Singapore)
    SEAT:2D
    NAME:ATSUSHI NAKANISHI
    LOST PRODUCT: NINTENDO 3DS(portable gaming device)
    COLOR: NAVY

    The NINTENDO3DS is my son’s game.
    He disappointing about that very well.

    If you found that,could you it to my office with C.O.D. postage by Fedex?

    Thanks & best regards.

  • Michael

    Hi there
    URGENT PLEASE.
    My Name is Michael Sun and my luggage is missing on flight QF5 Sydney Bound for Singapore to Phnom Penh (MI602). My Tag number is QF452865 and the colour of my bag is RD22HWX.

    Travel dates. Thursday 11 January 2018 from Sydney to Singarpore – QF5
    Friday 12 January 2018 from Singapore to Phnom Penh – MI602

    I spoke to and officer at Loss and Found at Changi airport and she told me that my luggage have properly transferred by Silkair to Phnom Penh. I also spoke to an officer of Silkair at Changi airport at Terminator 2 at the Transfer lounge and he told me that I need to wait until I landed at Phnom Penh and check to see if the luggage have been transferred. if you don’t see your luggage you will need to report your missing luggage to Loss and found in Phnom Penh.

    Kindly email me what the status of my luggage at [email protected]

    Await your kind response.
    Michael

  • Lani Brayer

    Hi. I left a small black pouch on my Silkair MI491 this morning 25/1/18 in the pouch in the back of the seat in front of me I was sitting in seat 7d

  • Andrew Darbyshire

    I may have misplaced a Black wallet (with 2 blue strips) either on the plane or in T 1 near the ATM machines on last Saturday.
    Flight details

    MI606 departing on 03 FEB at 12:10, from Singapore (SIN) to Phnom Penh (PNH).

    I am returning to Singapore in three days time and will separately check the Office however if it was on aircraft there may be a record .

    Thank you

  • Michiel Vijverberg

    Daar on duty,
    On flight MI921 27FEB8 I lost my scarf, that was a Hermitage of my late father. I was seated on Seat 23F.

    Name: Vijverberg, Michiel
    Flight: MI921
    Date: 27FEB18
    Seat: 23F
    Item: scarf, Indonesian made

    Plessers adviseur how to get this item back.

    Many thanks,
    Michiel

  • Vijverberg Michiel

    Daar on duty,
    On flight MI921 27FEB8 I lost my scarf, that was a Hermitage of my late father. I was seated on Seat 23F.

    Name: Vijverberg, Michiel
    Flight: MI921
    Date: 27FEB18
    Seat: 23F
    Item: scarf, Indonesian made

    Plessers adviseur how to get this item back.

    Many thanks,
    Michiel

  • Hong Huang

    I just found I lost a very small hand bag on the chair back pocket in frount of seat 9C MI455 April 9 from Coimbatore to Singapore. Arrive singapore at 6am April 10.
    My star alliance number is AC925309387
    My phone +1 289 9240935
    In the case if you found the bag, not sure if you can send to me.
    Thanks
    Hong

  • Clare Chen

    Hi I left my clicker/presenter on SQ5096 SIN-BKI. Departure from SG at 16.30pm on 22/4/2018. It is black Logitech brand in a zip case. It is palm size.

  • Jill Ong Tsui lynn

    Dear lost & found team,

    I’ve left my Bluetooth earphone (JABRA SPORT PACE- red Color) on board today. Below are the details :

    Flight no : MI0328
    Date : 3rd May 2018
    Sin- Kul
    Seat : 11D

    Please advice me if you can find the item and how and where to collect it if item found. Many thanks.

  • Sieneke Bool

    Hello, i lost my glasses on the Singapore airport in the waitingroom to Medan on the 14th of Mai around 7.15am. We were waiting for the Silk air flight SQ5234 at gate F41.
    The glasses were brown with a brown case. It has special glasses.
    I hope you found it, because it is very important to me. Now i can’t read and see in the distance.

  • Sophia spenser

    Hi I’ve traveled with Silk air yesterday flight SQ5276 at 7am from Singapore Changi T2 to Denpasar Bali. And I have left a black cap with pink flamingo on board. I think it fell on the floor. Is there any way I could get it back please?

    Sophia

  • Dhanapalan Prabhakaran

    Hi.
    We have traveled from coimbatore to Singapore thru silk air MI 455, on 14-05-18 in that we have left a back pack bag of my youngest daughter with a make up kit and accessories in that, when we returned back we thought of approaching lost and found office but we inquired after our immigration as they told that it was in the ground floor so we can’t able to go back.
    As my daughter was very much upset and asking again and again for that makeup kit.
    Can you please help me out is there any chance of getting that back so that it will be very much helpful.

    Regards

    Prabhakaran

  • Anita Valenzisi

    I left my sunglasses on flight VA 5752 at 11.20am from Lombok to Singapore on 10 June 2018 – they are blue tortoiseshell framed Polaroids in their case

  • Dagmar Kampa

    Dear Madam and Sir,
    I forget my violet bag with 2 Sofa cushion (cover: 1 green with flower and 1 in blue/gold) on Seat 25 D, Flight MI 175, from DPS to SIN on 30JUN18. Have you found it, please send a message to me. Thank you very much.
    Best regards
    Ursula Kampa

  • Leow Tze Chin

    Lost Item Description:

    CHROME HEART SPECTACLES:
    Black rim with white arms progressive lens

    Lost on the airplane, FLIGHT MI 602
    Departing from Singapore T2 to Phnom Penh International

    PLEASE CONTACT: Leow Tze Chin

    Date Lost: 07/20/18

  • Leow Tze Chin

    Lost Item Description:

    CHROME HEART SPECTACLES:
    Black rim with white arms progressive lens

    Lost on the airplane, FLIGHT MI 602
    Departing from Singapore T2 to Phnom Penh International

    PLEASE CONTACT: Leow Tze Chin

    Date Lost: 07/20/18

  • Tan

    Hi, I have a lost baggage with Silk Air’s bag tag no. 0629 41327. Is there any online tracker system where I can trace my bag? Or, could you tell me the last location of the bag? Thanks!

  • Warwick Coghlan

    I traveled from SIngapore to Penang on Saturday 15th September on Silk Air flight SQ 5308 departing at 7pm. I was seated in 14D. When I returned home to Sydney I discovered that my noise cancelling headphones were missing. I was wondering if they were found in the aircraft.
    Headphones were Plantronics BackBeat Pro in a soft black case. Also in the case was a white emergency battery for mobile phones.

  • Andree Lukito

    I have left a sling bag prior to my flight from Balikpapan to Singapore at the departure lounge on the 16th November 2018 flight at 5 PM; kindly contact me back for a follow up on the missing item

  • Queeny Ng

    Hi,
    I’ve very bad experience that my 2 lost luggage, they said my luggage will arrived Singapore airport in the same day at night and will call me on next day morning. But there have NO ONE CALL ME! Even I call to KL or Singapore Silkair lost department and ALWAYS no one pick up the phone at least need to leave voice message and waiting within 4 hours call back. Very first experience in Silkair and never again. Please help to settle my luggage I really need it. Thank you so much if you can help me. Ref: SINMI28329

  • Nistala Butchi Venkata Ramanamurthy

    Hi,
    My 4 year old son gold chain was lost this morning on flight No: MI 441 from Visakhapatnam to Singapore.
    Seat Nos: 9A, 9B & 9C. Please inform if any gold chain was found on the flight.
    My Mobile No: +65 90678720.

    Nistala Butchi venkata Ramanamurthy

  • Michael Sacco

    Hi lost and found team

    I was on Silk Air flight MI 631 from Da Nang to Singapore which boarded 10:50am, 13 January 2019. I was seat 8B and left a brown paper bag from Naman hotel with some gifts in there. I was wondering if these were recovered from the flight and if possible if they can be retrieved?

    Thanks,
    Michael

  • Monineath Seang

    Hi,
    My mums forgot her hair clip( diamond ) on the plane. Please inform us if you find it and can we know how could we claim it back. Our flight was MI 601 on 13.01.2019. Her seat was row 20E.

  • Ulrich Rachner

    Hello
    I have left iPad Pro on my seat in business class, (either 1C or 1 A whichever is aisle seat) on January 21st, flight MI 705 from Chiang Mai to Singapore.
    Please contact me if found.

  • Bianca Novian Moeis

    Hi Lost and Found team

    My luggage have not arrive since my flight on 9 Feb 2019 From Perth-SG SQ216 and SG-Phnom Penh MI602. The luggage is hard case black color with Sticth bag tag (Disney Sticth Character) on the handel. Tag number 0618557637. I’m currently in Phnom Penh with out my luggage. Could you please help to located the missing luggage as soon as possible. Kindly email me back if you have any update. Thank you.

  • Prasad Deeyagaha Waduge

    Dear Silkair team, My name is Prasad Deeyagaha Waduge , I have forgot my baby carrier in the flight MI 814 from Cairns to Singapore on 16/01/2019. My booking reference number is RYW6P3.
    I have a sentimental value for this item as it is a gift from my very close friend.
    It is ,: Ergobaby Omni 360
    It is light blue in color.
    Please advise me , help me to get it back. I am more than happy to pay handling charges.

    Yours truly
    Prasad

  • anne oconnell

    Hi,
    I flew yesterday (18th February 2019) from Siem Reap to Singapore. I left two hats and bag with duty free vodka and cigarettes on the plane. I wonder if they have been found. I was sitting in row 1 with my husband in seats d and f.

    Flight number MI613,

    Thanks so much

  • jodi Lang

    Hi

    I believe I have left my phone on a flight leaving Coimbatore last night to Singapore- flight MI 455 – it is a Samsung A5 gold phone. I was sitting in seat 18A – I then had a flight to Melbourne SQ 207 Could you please inform if found.

    kind Regards
    Jodi Lang

  • Sanjay kamtam

    Hi,
    My wife Rohini Polisetty travelled in MI 773 From Hyderabad, India to Singapore on her way to Beijing.

    She forgot her Yellow Color Nautica branded cabin baggage in the flight. The Cabin Bag which is yellow hard suite case contains Laptop and other valuable items which are needed for her trip to China. Rohini is travelling for her academic purpose, cabin suitcase contains important course papers, books and material need to fullfill her travel purpose.

    Request you to please trace and handover to Rohini asap, if not her academic trip to China will be of no use.

    Thanks
    Sanjay (Husband)

  • Mrs Man

    Dear Lost and Found (Silk Air),
    My son traveled from Singapore to Shenzhen on 22 April 2019 morning, and lost his China card on the airplane. Grateful if you could check whether someone was kind enough to have picked it up?
    Name: MAN Yin Hay Adryan 文彥熹
    Nationality: Hong Kong
    Flight No.: Silk Air MI 962 Singapore to Shenzhen (07:00am)
    Seat No.: 28D
    Many thanks!
    Mrs Man

  • Lee Viskovich

    I possibly left my Bluetooth Headphones in Black case on board flight MI436 Singapore to Chennai 14 April 2019. i was in seat 28F
    Please advise if these have been found,

    Kind Regards
    Lee Viskovich

  • AIKO SUGE

    Dear Sir/ Madamm

    My name is Aiko SUGE and I think I lost my mobile phone in the MI752 (SIN to HKT, seat 17F) today (27APR19).

    If someone know the details, please email me.

    Thank you in advance.

  • Choo Chee Cheong

    Dear Sir,
    I would like to inform about my case of delayed baggage reaching me on 29/4/2019.
    Flight: VA156 (28/4/2019) / SQ246 (28/4/2019) / MI346 (29/4/2019).
    Baggage report reference no. PENMI18865
    MI346 ETA 0930am (29/4/2019) but my baggage reached my house on 1545pm (29/4/2019). Please refer to file reference no. AHL PEN MI 18865.
    I hereby wish to claim compensation for the baggage delayed.
    Kindly advise.
    Thank you.

  • Tribouillois

    Hello i can’t find any email address to send my request. We took a flight yesterday the4th of May from phuket to singapore with silkair flight n°MI 757. My husband was seated in 26C and has forgotten his Ipad in front of his seat. Its a Black one with a RED housing. Could you please let me know if there’s any way to have it back ? Or give me an email address where i can send my request. My name Ms Tribouillois. Thanks a lot.

  • Phyllis Rubidge

    Phyllis Rubidge

    I have lost my black kindle on flight SQ5008 from Singapore to Phnom Penh on 18th April 2019. I left it behind in the seat pocket of either 11 F or 11 E. If it has been handed in can you please email or phone me to make arrangements to get it returned. My kindle can be identified by my boarding passes which I stored in the back of the kindle.

    Much appreciated

  • Can Demir

    Hi Flight MI 176 from Singapore to Bali. Departure time 0700 hrs at 5 June 2019. Seat number 18c left my schoolbook organisatiekunde (dutch). Is it possible to send it to my address I will pay for the transport.

  • Sim Puey Chai

    I was on MI 351 flight from Penang to Singapore on 2-July-19. my seat was 12C and I have left behind my spectacle. I have called the customer service and my reference nbr is CRSINMI12111. this morning, I followed up with the customer service but was infirmed that there was no return from the security

  • Steven Jacoby

    Hello, I have been trying to contact your office all day (7 calls) and the lines are always busy. I have left my contact details for a call back (within 4 hours the recording promises) but that hasn’t happened. Can someone from SilkAir please contact me about my lost property?
    Thank-you

  • Peter Reeves

    Dear Sir,
    My wife and I travelled on Silkair flight (SQ 5055) at 17:50 on the 20th July 2019. I was in seat 09F. I left my iPhone in the Silkair book rack on the seat in front of me. It must have fallen to the bottom of where all of the safety brochures are.
    Can you please have a look for this and let me know whether it has been turned in. I would be very grateful if you could return it to me at my expense.
    Thank you

  • Mr Loh

    URGENT – need my Ipad and files for my meeting

    PNR*K778UG
    1.1LOH/BOONJIELUWENJIEMR

    I left my FILE/IPAD on the plant seat number 16F

    2 . SQ 5304 B 22JUL SINKUL HK1 0920 1020 O* E MO
    OPERATED BY SILKAIR S PTE. LIMITED

  • Jodi Snell

    I lost a sliver necklace on flight MI482 yesterday between Singapore & Male. I was sitting in seat 2C. I was wondering if this had been located. Please let me know.

  • Hana Černá

    Dear Sir or Madam, my husband left his mobile phone in the seat back pocket.
    Lost property: Samsung 8 in a black case
    Day: 22 July 2019
    Flight: MI 175 from Denpasar to Singapore
    Seat: 28B
    Please, could you write me back if the phone has been found or if it is a wrong place, where I can write.
    Thank you very much
    Hana Cerna

    • Editor G

      Dear Hana Černá
      Our site is a contact info website, and we cant escalate this as a ticket at Silkair. Kindly contact them directly.

  • Elizabeth Willougjhby

    I left my scarf on Flight MI319 2nd August Ref No SQFPO40819019930.
    I have reported it and received and answer that it was not found.
    I was the last person off the plane and the Flight Attendant was checking seats and was three seats away from mine and ‘ it was not found ‘.
    I find that very strange – who is being dishonest.
    Please can you check again. My seat was C6 and I left it on the seat next to me which was empty on the flight. If it does not turn up I can only presume the Flight Attendant kept it for herself.

  • Kelli

    i would like to follow up with my damaged baggage claim. Two of my luggage were seriously damaged during my flight from hong kong to medan-indonesia (flight no.SQ857-MI238) on 3rd August 2019, i have already fillied in a property irregularity report (PIR) on spot (ref no. DPR KNOMI10866), the staff there told me that i could claim the luggage here in hong kong, where and how could i claim it?

  • TINA HOLDER

    HI,
    I left a package in Vietnam DaNang airport on Tuesday morning and it has been located by security. I flew with Silk air and have been told by my Vietnamese travel agent to contact you regarding getting the package back. It has no label on it, it was a duty free package that I purchased in Danang before travelling. I know the exact contents. The security will not release the package to anyone but you as the airline.
    Can you help?
    Thanks in advance.

  • Steven

    I left an item on my flight in the seat back of 11C on MI 754 from SiN to HKT on 06NOV19. It is a small blue case with headphones, blow up pillow and other travel items. Can you let me know if it was found and turned in. I had a business card in it and can be reached at the following via text, voice or email:

    Steven Grover
    Mobile: +1 703-533-1277 also WhatsApp
    Email: [email protected]

    I will be back in Singapore on 11NOV19 or at Phuket Airport on 11NOV19 and can pick it up if found.

  • Michelle Knops

    I left my I pad on the flight from Manado Indonesia to Singapore on the 23rd November flight number MI273 , it has a blue worn case

  • Kusnova

    To whom it may concern,

    I would like to file a missing item left in the cabin with flight details as following:

    Flight MI 0237 seat 6D
    From Medan (KNO) to Singapore (SIN)
    On 06 Dec 19
    Booking ref no. OJQ44B
    Passenger name: Mrs Kus Amelia Tah
    Item: Black clutch

    Please contact me how to retrieve back the item. Thank you

    Regards,
    Kusnova (Ms)

  • Rachana Purumani

    Hi, I travelled yesterday(31-jan-2020) SilkAir Boeing MI801 from Singapore to Darwin, I contacted a person at the airport and finished all formalities and the lady who took the complaint she said, I will be contacted once the baggage came to Darwin. But I did not received any email about my delayed baggage.

  • Rachana Purumani

    Hi, I travelled yesterday(31-jan-2020) SilkAir Boeing MI801 from Singapore to Darwin, I contacted a person at the airport and finished all formalities and the lady who took the complaint she said, I will be contacted once the baggage came to Darwin. But I did not received any email about my delayed baggage.
    My baggage number MI 721601 and MI721602.

  • Nikhat Sultana jaweed ahmed

    Dear person incharge
    My 1 big black bag for which I had paid over weight charges also has not reached my destination ( Hyderabad,India) after I checked in at Apia,Samoa. I have traveled in MI472 on 1st feb 2020 from Singapore. The baggage contains lot of gifts and things of emotional value. Please help me

  • Mary Northcote

    We are trying to get information about our flights on booking no. MTGK3A. Have been advised that one leg has been cancelled. Cannot get information about the rest of the bookings.

  • Preeti Maharjan

    I landed in Kathmandu on Jan 03 and my check-in luggage with tag number – 0618308066 is missing. It’s been a week and I don’t know about its whereabouts. I sent queries twice online but didn’t get any response so far. I contacted local silk airlines but no proper information on my luggage was given to me. Can you please let me know who is the right person to talk to about this?