Singapore Airlines – Frequently Asked Questions (FAQ) 1


How to cancel Singapore Airlines flight ticket?

You can cancel your Singapore airlines flight ticket via Manage booking by entering your flight itinerary number or reference number.

*If you have booked through the travel agent, you should cancel your ticket with them only. You cannot do in Singapore airlines official website.

How to change Singapore Airlines flight ticket?

You can change details of your Singapore airlines flight ticket via Manage booking by entering your flight itinerary number or reference number.

*If you have booked through the travel agent, you should change details in your ticket with them only. You cannot do in Singapore airlines official website.

How to get refund from Singapore Airlines flight?

Once you cancel your Singapore airlines flight ticket via Manage booking by entering your flight itinerary number or reference number, the process will be initiated and you will get the refund automatically. If you have not received the refund, you can check the status.

*If you have booked through the travel agent, you should cancel your ticket with them only. You cannot do in Singapore airlines official website.

Singapore Airlines – Frequent flyer program

How to earn Singapore Airlines kris flyer miles?

  • Register for Krisflyer account here
  • Download SingaporeAir mobile app and get your digital KrisFlyer Membership Card.
  • Enter your KrisFlyer membership number when you make a booking via Singapore Airlines, SilkAir, or partner airlines to earn a KrisFlyer miles

To be a member at KrisFlyer, sign in to KrisFlyer membership form mentioned above.

How to calculate Miles?

Calculate using Miles calculator: https://www.singaporeair.com/en_UK/ppsclub-krisflyer/miles/mileage-calculator/?calculator=redeemMiles

Fill the details to see how many miles you can earn or redeem miles or how many miles you need to buy a ticket or upgrade with Singapore airlines flight.

How to Upgrade your flight with Krisflyer miles?

You can upgrade your flight to Premium economy or business class or suites/first class using Krisflyer miles.

KrisFlyer Elite Silver and KrisFlyer Elite Gold

How many miles do you need for KrisFlyer Elite Silver membership?

25000 Tier Miles or take 25 qualifying flights

How many miles do you need for KrisFlyer Elite Gold membership?

50,000 Tier Miles (or take 50 qualifying flights).

What if you lost your KrisFlyer Membership card?

If you have lost your KrisFlyer Membership card , you can contact KrisFlyer Membership Services at +65 6789 8188

Pre-purchased additional baggage discounts for PPS Club, KrisFlyer Elite Gold,KrisFlyer Elite Silver, KrisFlyer Elite member

PPS Club* – 45% off
KrisFlyer Elite Gold# –  40% off
KrisFlyer Elite Silver – 35% off
KrisFlyer – 30% off

*Travel companions of PPS Club members will enjoy 40% off pre-purchased additional baggage.
#Travel companions of KrisFlyer Elite Gold will enjoy 35% off pre-purchased additional baggage.

PPS Club members and Elite Gold members are entitled for extra baggage allowance.

What is my baggage allowance on Singapore Airlines?

You can check the baggage section here

 


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One thought on “Singapore Airlines – Frequently Asked Questions (FAQ)

  • Leena Roy

    If we have a 23 hours & 20 minutes layover in Singapore before we get on the next connecting flight, do we get free hotel accommodation with transportation to and from the airport and/ or airport lounge facility.
    We like to know this before we book our flight.
    Kindly let us know at the earliest possible. Thank you very much.