Southwest Airlines: How to file a complaint related to baggage / flight delay / cancellation / Rapid Rewards? Procedure, Documents required


Southwest Airlines: How to file a complaint related to baggage / flight delay / cancellation / Rapid Rewards (Frequent Flyer)?

Southwest Airlines Customer Service: 1-800-I-FLY-SWA (1-800-435-9792), TTY at 1-800-533-1305

  1. Visit Southwest Airlines Complaint Website
  2. Select the topic you want to file a complaint (Flight/Inflight Experience/Baggage/Rapid Rewards/Reservations/Disability/Airport Experience/Customer Service/Travel Disruption).
  3. Enter flight number, date of journey.
  4. Enter your first/last name, valid email and phone number, address.
  5. Then ‘Submit’.

How to Redeem for Flights in Rapid Rewards?

  1. Log in to your Rapid Rewards account on the Southwest.com® homepage.
  2. Enter your flight information and view fares in points.
  3. Select your flight, review the price and schedule.
  4. Then  ‘Redeem Now’.

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