Thai Airways Administration office in BRUSSELS, BELGIUM 7


About Thai Airways:
Thai airways logo

 

Thai Airways was founded on 1st May 1960 and merged with Thai Airways Company in the year April 1st 1988. Thai Airways has a corporate headquarters in Vibhavadi Rangsit Road, Chatuchak District, Bangkok. Thai has one of the largest passenger operations in Europe.

 

 

Thai Airways BRUSSELS Administration Office Address:
THAI AIRWAYS INTERNATIONAL (GENERAL SALES)
AVENUE DE LA TOISON DOR 21 1050
BRUSSELS
BELGIUM, BRUSSELS, BELGIUM

Thai Airways Reservation office telephone contact numbers:
(32-2) 502 60 92
Email: [email protected]
Fax: (32-2) 502 69 47

Working hours
Map

Thai Airways Official website: http://www.thaiairways.com/

Thai Airways Online Check-in: www.thaiairways.com/online check-in

Check your Thai Airways flight status here: www.thaiairways.com/flightstatus

Thai Airways baggage services telephone contact numbers:

For Thai Airways baggage inquiries : Thai Airways baggage inquiries

Thai Airways Baggage lost and found:Baggage lost and found – Thai Airways

Near-by Airports:

Near-by cities:

Attractions in BRUSSELS:

Types of Planes / Air craft available with Thai Airways

Total fleet: 74

  • Airbus A330-300
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-400
  • Boeing 747-400
  • Boeing 777-200
  • Boeing 777-200ER
  • Boeing 777-300
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
Queries handled by Thai Airways Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Royal Orchid Plus

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7 thoughts on “Thai Airways Administration office in BRUSSELS, BELGIUM

  • Cliff partosa

    Hi, I would like to put in contact with your maketing department. Indeed I am promotion a Thai food festival in Tangla Hotel Brussels during the month of March 2019 and would like if we can have Banners , pictures from Thai airways company? This is good for you by this way you will promote Thai airways in collaboration with Tangla Hotel Brussels.
    I just ask POS materials to decorate our buffet.
    Thanks for you help,
    Cliff

  • Louis Van Damme

    Onderwerp: Booking ref. TEU8NM – Ticket n°217 2330488289

    Geachte mevrouw , mijnheer

    *Twee weken geleden ontving ik een bericht van Thai Air dat mijn vlucht gewijzigd was van 27 juni 2020 naar 28 juni 2020.
    Op zichzelf zag ik daar geen enkel probleem in gezien de huidige situatie. Volgens de tot hiertoe beschikbare informatie zou
    Thai Air de vluchten hervatten op 02 juni 2020

    Vandaag krijg ik echter een bericht dat mijn vlucht geannuleerd is zonder verdere uitleg en daar maak ik me echter wel
    zorgen over. In dezelfde mail vertellen ze me contact op te nemen met de agent waar men geboekt heeft. Vermits ik telkens
    online met Thai Air zelf boek zie ik me uiteraard verplicht via uw diensten om informatie moeten verzoeken.

    *Ik wou je eerstdaags tevens contacteren om te vragen wanneer er een mogelijke eerste vlucht was van Brussel naar BKK
    + retour, gezien mijn dochter hier in Thailand moet aankomen voor een zakelijke meeting waarbij documenten dringend
    dienen getekend en waarvoor ze zelf hier moet aanwezig zijn. (Dat dringend nemen we nu wel met een korreltje zout).

    Ik begrijp dat een en ander nu onvoorspelbaar blijkt, het is dan ook normaal dat ik daaromtrent voor deze rechtstreeks
    met u diensten moet contact nemen teneinde toekomstige stand van zaken te kennen.

    Vriendelijk verzoek mij wel willen berichten.

    Louis Van Damme
    MT65082

  • Goffart Albert

    booking ref.QN2V5A MRS BECQUART PASCALE TICKET NUMBER 217 2332427600, MR GOFFART ALBERT TICKET NUMBER 217 2332427601.
    Mon épouse va devoir se faire enlever une plaque et des vis du pied gauche pour cause d’intolérance fin novembre or nous devions partir le 1er décembre pour Chiang Mai.
    Merci de me donner les formalités à remplir et documents à fournir pour se faire rembourser les billets déjà réglés.
    Bien à vous,
    Goffart Albert
    tél. 0479/99.19.71
    [email protected]

  • lambrechts frank

    beste , ik ben al 7 maanden aan het wachten op de terug betalingen van mijn tickets voor 5 personen die ik geboekt heb bij cheaptickets .nl
    na meermaals contact op te nemen bij cheaptickets.nl krijg ik altijd hetzelfde antwoord , namelijk als thaiairways nog niet heeft betaald , dan kan cheaptickets ook mij niet terug betalen , nu vindt ik 7 maanden later lang genoeg om eens wat beweging te krijgen in mijn dossier , ik heb namelijk voor 5 personen geboekt , mijn online ckeck-in-nummer is UBFHQC voor 4 personen en PH6XBB 1 persoon
    mag ik u vriendelijk vragen te beginnen met het terug betalen van mijn afgelaste vlucht
    dank u vriendelijk
    franciscus lambrechts

  • Van den Kerkhof Gummarus - Hohlrieder Erna

    Ik ben al jaren lang klient van Thai Airways en heb online geboekt in Phuket in het Phuket Graceland Resort and Spa (waar ik al negen jaar geweest ben) Mijn boeking ID 2642373490 met check-in op Woensdag 9 februari 2022 en Check-out op Vrijdag 11 maart 2022…ik moet enkel nog een vlucht boeken van Brussel naar Phuket via Bangkok…ik wil met Thai Airways vliegen zoals elk jaar vertrekken in Brussel om 13u10 en weder aankomst in Brussel om 7u05…deze tijden zijn plus-minus maar vooral slechts één tussenstop in Bangkok…Graag zou ik bij jullie boeken maar kan nergens terecht…Ik kreeg enkel een bericht via (Connections Customer Service Center) met het antwoord dat men slechts 11 maanden van te voren kan boeken…deze mail was begin maart en men zei ons dat we moesten wachten voor maart 2022…kan ik telefonisch iemand van jullie aan de lijn krijgen om verder af te spreken voor het boeken van een vlucht via jullie zelf…groeten uit Oud-Turnhout van Van den Kerkhof-Hohlrieder met e-mail adres ([email protected] en tel nummer 0032 475 375558)

  • Charlotte Rogers

    ———- Forwarded message ———
    From: Charlotte Rogers
    Date: Sun, Jan 2, 2022 at 10:58 PM
    Subject: Urgent – Reply ASAP – Help Needed
    To:

    URGENT – Please respond with a solution immediately or we will take legal action.

    To whom it may concern,

    My name is Tanawan Rogers (also known as Charlotte Tanawan Ailsa Rogers) and I am a Thai national with Thai-British dual citizenship – please find my passports attached. My partner, Florian Mawi Ehret, and I have spoken with your colleagues at the 24 hour Contact Center (+6623561111) who have advised me that my case has been shared with you and I need to email you.

    My partner and I purchased flight tickets from Thai Airways to depart from London (1st January, 2022) to Bangkok to arrive for our pre-approved Test and Go package (see attached). We submitted our Thailand Pass application on the 21st of December and received our application approval confirmation on December 22nd (attached email confirmation), before the government changed the rules. The documents were reviewed in Heathrow by the check in staff who cleared us to board our flight from Heathrow to Brussels for our transit without any issues. When trying to board our connecting flight in Brussels, the Thai Airways staff wrongly refused to let us board. As you can see in documents enclosed on this email, all of our paperwork is correct and in line with the Thailand Pass regulations, Thailand Consulate regulations, and Thai Airways travel rules (see attached screenshots of the FAQs from their websites for reference).

    We were not given valid reason to not board the flight based on all our documentation. After we were denied, I contacted the Thai Airways contact centre and spoke to Tadaphat Wongsuwan who confirmed that the Thai airways staff, according to my paperwork, should have let me board the plane. There was no reason she could see as to why they would not let me board. I have also been in contact with the Thailand Pass team (+6625728442) who have also confirmed that, according to my Thailand Covid Pass for Test and Go being approved before the scheme ended on December 22nd 2021, and medical records (2 full covid vaccinations, Doctor’s letter to show recovery from covid, and covid recovery certificate), there was no reason for the Thai Airways staff at the gate to deny me boarding the flight. We have not received any support or solution from Thai Airways to arrange another flight for us to make it to Bangkok before our Thailand Covid Pass expired. We have also not been offered support for accommodation while we are stuck in Brussels, nor were we offered flights to go back to London. This is unacceptable and shameful for a national airline such as Thai Airways.

    Today, on January 2nd, 2022, my partner and I have been in contact with multiple people at the Thai Airways Contact Centre, but we kept getting cut off everytime we were put on hold to consult on our case after our explanation (4 different times). The latest contact we had (name Patarasuda) did not put us on hold (at our request for concern of being cut off), and we have explained our case to her. She has confirmed that she has made a note of our situation on the “P and R” system with our ticket booking reference: 6XO5A5. Please refer to this for a history of our conversation. Patarasuda advised that we return back to London and claim our expenses with the team in this email.

    This entire situation, at the fault of Thai Airways’ staff, is causing me and my partner severe emotional and psychological stress. It has been three years since I have been able to see my family in Thailand and my father’s health is declining. As a Thai national, I should not have been denied access home when all my paperwork and travel documents were in line with all the regulations from the relevant authorities.

    Additionally, we are incurring significant financial losses due to having to arrange emergency accommodation in Brussels, emergency transportation out of Brussels back to London and the expenses required to support this process (food, travel documents such as new covid tests required for travel from Brussels to London). According to Thai Airways’ rules and regulations, a situation of this nature where a passenger has wrongly been denied boarding, Thai Airways should have been able to provide support in arranging the emergency accommodation or travel needed.

    I would like to reiterate the urgency of this situation and request feedback from Thai Airways as soon as possible.

    Tw solutions are the minimum for we expect to be granted by Thai Airways:

    1. Full refund of our flight tickets.
    2. Full compensation for the resulting emergency expenses incurred in Brussels as mentioned above.
    3. A gesture from Thai Airways for the emotional, psychological and financial stress this has caused us.

    Please find me and my partner’s details below and the mentioned supporting documents attached.

    Your urgent support and solution in this matter is greatly appreciated.

    Regards,
    Tanawan Rogers
    Florian Ehret

    Thailand Pass FAQs screenshot about travelling with certificate of recovery and you have a positive PCR test.JPG

    Charlotte Tanawan Ailsa Rogers Passport.jpeg

    Tanawan Rogers Passport.jpeg

    Florian Ehret Passport.jpg