If you are a TSA member, you can use this program to get through airport security faster through the China Airlines TSA PreCheck lane. TSA precheck indicator will be found on your China Airlines boarding pass.
Procedure to use China Airlines TSA PreCheck Program for China Airlines TSA PreCheck lane
Flights departing from the United States, eligible travelers may use designated lanes for security screening and not to remove their shoes, belts, jackets, laptops or liquids during screening.
Eligibility for China Airlines TSA Precheck
Travelers approved by the TSA Pre✓® , U.S. Customs and Border Protection (CBP) Global Entry / NEXUS / SENTRI program may use the TSA Pre✓® service.
How do I participate in the TSA Pre✓® program and enter my Known Traveler Number (KTN)?
- Citizens, nationals, and legal permanent residents of the United States may apply for TSA Pre✓® directly and obtain their Known Traveler Number (KTN).
- Foreign travelers must first receive approval from a Trusted Traveler Program, which includes the CBP Global Entry, NEXUS, and SENTRI programs.
- Eligible individuals will receive a 9-digit PASS ID that serves similar purposes as a KTN.
- Upon the verification of their identities, travelers can provide their KTN/PASS ID to the travel agency that will be booking a flight for them, or one of our staff members when booking a flight.
- Travelers may also inform our staff of their KTN/PASS ID when checking in at the airport to enjoy the expedited security screening service. China Airlines also provide the option for travelers to enter their KTN when purchasing their tickets from the website.
How can I know if TSA Pre✓® is approved or not?
Once you have been approved TSA Pre✓® service, you’ll be indicated by TSA Pre✓® printed on your boarding pass by your name.
How to use TSA Pre✓® when traveling with friends or family members?
- Children aged 13 or older must apply and receive approval from the TSA Pre✓® program before traveling.
- If you are a TSA Pre✓® approved traveler, travelers who are 12 years of age or younger may use the TSA Pre✓® service with you.
China Airlines Customer Service Contact Numbers
| Region / Country | Phone Number | Office hour |
| Taiwan | (Taiwan) 412-9000 +886-2-412-9000 |
Mon-Fri (GMT+8) 08:00~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:30 |
| Japan | +81-3-6378-8855 | Mon-Fri (GMT+9) 09:00~12:00, 13:00~17:30 Closed on Sat, Sun and National Holiday |
| Hong Kong | +852-2868-2299 | Mon-Fri (GMT+8) 08:30~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:00 In relation to the COVID-19, office hours will be amended from 01 May 2020 until further notice. |
| China | +86-400-888-6998 | Daily (GMT+8) 08:30~17:30 |
| North America | +1-800-227-5118 | In relation to the COVID-19, office hours will be amended from 09NOV 2020 until further notice: Mon-Fri (GMT-8PT) 09:00~17:30 West coast time Sat, Sun & Public Holiday (GMT-8PT) 07:00~15:30 West coast time |
For more information, please visit China Airlines.
China Airlines Customer Care Phone number | Email
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