Ukraine International Airlines in Dubai, United Arab Emirates 1

Ukraine International Airlines (UIA), PJSC is the flag carrier and the largest airline of Ukraine. The airline was established on 1992, with its head office in Kiev with its main hub at Boryspil International Airport outside of Kiev. It operates domestic and international passenger flights and cargo services to Europe, the Middle East, the United States and Asia.


Ukraine International Airlines – Dubai – Sales Agency

Ukraine International Airlines Dubai, United Arab Emirates Address: Dubai – Sales Agency,
Sharaf Travel L.L.C
Khalid Bin Walid
Street Bur Dubai
United Arab Emirates

+ 971 4 406 0530
+ 971 4 397 8176

Call center number:

Working hours

Ukraine International Airlines Official website:

Ukraine International Airlines Online Check-in: check-in

Note: Check In available 24 hours before your flight departure time.

Check Ukraine International Airlines schedule here: schedule

Check Ukraine International Airlines flight status here: status

Ukraine International Airlines (UIA) Customer care phone number

Customer Relations Department Phone, Email, Hours

To change your booking or book a flight online, ask questions about purchasing airline tickets, making changes to tickets or ordering additional services, you can contact the Ukraine International Airlines customer care

Phone: +38 (044) 581-50-50, +38 (044) 364-50-50

The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm; Friday: 09:00 am – 04:45 pm.

UIA Booking help department

Email: [email protected] and [email protected]

If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact UIA booking help department or the contact center

UIA Complaints

If you have any complaints or claims concerning the service on UIA flights, please contact:

UIA Customer Relations Group: [email protected] (except flights to/from USA);

At John F. Kennedy International Airport: [email protected] the contact division of Complaint Resolution Official (for UIA flights originating or arriving on the territory of USA).

Ukraine International Airlines Group booking contact

Contact Ukraine International Airlines for group booking.

Group booking:

Ukraine International Airlines Charter Booking

To charter a passenger flight, contact Charter Flights Department

Phone: +38 (044) 581 56 25

Email: [email protected]

Ukraine International Airlines Panorama club contacts

Phone: (380-44) 581-52-52
Fax: (380-44) 230-88-66

Email: [email protected]

Email: [email protected]

Ukraine International Airlines helpdesk email: [email protected]

*Request from for International Sales Department

Ukraine International Airlines Special assistance

Contacts in the USA for passengers with disabilities: 1-800-876-0114

Email: [email protected]

Travel during pregnant in Ukraine International Airlines (UIA)

Expectant mothers can travel in Ukraine International Airlines until 35th week if it is single pregnancy and 32 nd week if multiple pregnancy.

  • parturient women can travel after delivery within 7 days.
  • newborn babies can travel under the age of 7 days.

If there is any complication, a medical certificate is required to travel in Ukraine International Airlines.

Ukraine International Airlines Medical form (MEDIF)

For more details, visit

*The medical certificate must be issued at most 7 days before the date of the beginning of the air carriage from the airport indicated on the ticket.

Ukraine International Airlines Baggage Allowance, Lost&Found items and Delayed Baggage

View Ukraine International Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Lost&found number, email, online baggage claim form in the above link.

Ukraine International Airlines Lost&Found Phone: +38(050)398-00-10, +38(050)398-00-11, +38 0482 39 37 10

Ukraine International Airlines Lost and found email: [email protected]

For more details about how to claim your baggage arrived in Ukraine International Airlines and where to submit, please check here

Near-by Airports in Dubai, United Arab Emirates:

Nearest Ukraine International Airlines offices in Dubai, United Arab Emirates

Types of Planes / Air craft available with Ukraine International Airlines

Total fleet: 40

Antonov An-148/An-158

  • Antonov An-148

Boeing 737

  • Boeing 737-200
  • Boeing 737-300
  • Boeing 737-400
  • Boeing 737-500
  • Boeing 737-800
  • Boeing 737-900

Boeing 767

  • Boeing 767-300

Boeing 767

  • Boeing 767-300

Embraer ERJ-190

  • Embraer ERJ-190

Queries handled by Ukraine International Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Panorama Club

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One thought on “Ukraine International Airlines in Dubai, United Arab Emirates

  • Ruth Fernandes

    P.S. Please give me the email for the right Ukraine International flight authorities, if you are not the right point of contact.

    Hello Ukraine International Airline authorities,
    Greetings and I wish you well.

    I am writing to draw your attention to huge inconvenience, stress and monetary loss your representatives at the Dubai Airport caused us. My demand here on is to be compensated for the same as it was caused by your airline representative, Anvar Umaraliev in Dubai.

    My colleague Jason Monserrate and I were traveling from Mumbai to Dubai and the leg Dubai to Ukraine (Kyiv) was on Ukrainian Airlines. Flight on 16th Dec (Dubai date and timeline). Another team member Yashwardhan Soni was already in Dubai, and would join us from Dubai to Kyiv. We had confirmed return tickets exiting Ukraine and valid Visas for our journey.

    Jason and I travelled Air Vistara from Mumbai to Dubai, and as such used the Marabah service in Dubai to transfer our luggage to Ukraine Airlines, and the Marabah counter-staff also issued both our boarding passes after validating our Visas, covid test, insurance, return tickets etc. Attached the boarding pass too. Jason had his return flight along with Yashwardhan on Air Arabia back to India, while I had an onward to Portugal, having a resident card as I’m married to a Portugal citizen.

    Here’s where the Ukrainian airline representatives Anvar starts giving us a hard time. While Jason and I were issued our boarding passes, Anwar at the check-in counter in Dubai begins putting Yashwardhan through terrible inconvenience. He refused to issue a boarding pass to Yashwardhan as he said Yashwardhan’s flight from Dubai to Kyiv was on Ukrainian airline and it is a mandatory law at Dubai airport that the return flight must also be on the Ukrainian flight!!! Jason and I mind you, already have boarding passes issued, though our exit flights were different, Air Arabia to India. He continued to insist and traumatize us with a law which only he seemed to know of. I checked with all people at the Marabah counter, DNATA (Dubai services) on this in the meanwhile as I was inside the airport. All of them claimed no such law, except dear Mr. Anvar. We asked him to show us the mandatory guideline, and he refused say, I am the representative of the airline, it is my final decision and basically he insisted we take his word, or we could not fly out. He continued to harass us, and we showed him Jason’ boarding pass which was just issued— for Dubai to Kyiv. He demanded that Jason’ and my ticket also to be changed, making a change in the system where the boarding gate blocked our entry into the flight leaving a comment the airline authority would come and check our tickets. He absolutely refused to show us the law, there was nothing on your website or any website, or any other person in Dubai flight services who could confirm this law.

    I am an absolute law abiding citizen, and if it is law, if it was my mistake of doing a booking without checking same, I would change the ticket, no questions asked. None of the booking websites ever feature this law, including your website. At the time of booking, we chose the best return flights, if there was a good Ukrainian flight option, available at a good price, I would have been most glad for the sake of my own pocket expenses to choose that flight. It was not available, and neither was there a law prompting to book a return on the same flight!

    I have every valid document required, and Anwar was being difficult and maybe even egoistic about it. We finally booked a return ticket, paying treacherous amounts for last minute booking, and changing the tickets for Jason and Yashwardhan. He said he would validate my Resident card for Portugal, which he did and only then allowed me to board the flight.

    After we book the Ukrainian airline flight, he has the audacity to tell us, I don’t care if you change the flight later, for now, I only need to see a Ukrainian return. You can change it later, and it will be fine. What is that supposed to be! To satisfy some unseen law, or his ego or simply to make more money for this airline, I do not know. But I now am faced with extra panic and stress at the airport to book new tickets from Kyiv to Dubai, and change Dubai to Goa (India)… only because one man, Anvar says he is the final authority. No written law ever shown to us.

    I as a customer, am in my rights to demand an explanation, a refund for all the extra expenses and an apology for myself and my team to be put through such harassment on a baseless unseen law.

    Here are my costs incurred to book a flight from Kyiv to Dubai and the onward change from Dubai to Goa (India).

    I would need the explanation to all of this, the refund for all my additional expenses (all below in Indian Rupees), and a personal apology from Anvar Umaraliev for being a complete harasser in this whole situation.

    UKR – DUBAI UKR INTL ₹ 88,402.00

    Forced booking of ticket attached (New KYIV_Dubai)

    DXB – HYD- GOA INDIGO ₹ 41,290.00

    Had to reschedule the ticket from Dubai airport (New DXB_Goa) when we already had tickets from UKR_Goa on Air Arabia

    If there is other information you need to resolve this matter, please let me know. Else I will expect the required explanation, refund and apology for such a poor experience.