Ukraine International Airlines (UIA), PJSC is the flag carrier and the largest airline of Ukraine. The airline was established on 1992, with its head office in Kiev with its main hub at Boryspil International Airport outside of Kiev. It operates domestic and international passenger flights and cargo services to Europe, the Middle East, the United States and Asia.
Ukraine International Airlines – Kiev – Uia Ticket Office
Ukraine International Airlines Peremohy Avenue, Kiev, Ukraine Address: Kiev – Uia Ticket Office,
20, Peremohy Avenue, FUIB (PUMB) bank branch. Nearest tube: Politekhnichnyi Instytut (Polytechnic Institute)
+ 380 44 593 70 88
Mon – Fri from 09:00 to 17:30, lunch break 13:00-14:00.
Sat-Sun, public holidays – closed
Ukraine International Airlines Official website: https://www.flyuia.com/ua/en/home
Ukraine International Airlines Online Check-in: www.flyuia.com/online check-in
Note: Check In available 24 hours before your flight departure time.
Check Ukraine International Airlines schedule here: www.flyuia.com/flight schedule
Check Ukraine International Airlines flight status here: www.flyuia.com/flight status
Ukraine International Airlines (UIA) Customer care phone number
Customer Relations Department Phone, Email, Hours
To change your booking or book a flight online, ask questions about purchasing airline tickets, making changes to tickets or ordering additional services, you can contact the Ukraine International Airlines customer care
Phone: +38 (044) 581-50-50, +38 (044) 364-50-50
The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm; Friday: 09:00 am – 04:45 pm.
UIA Booking help department
Email: [email protected] and [email protected]
If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact UIA booking help department or the contact center
If you have any complaints or claims concerning the service on UIA flights, please contact:
UIA Customer Relations Group: [email protected] (except flights to/from USA);
At John F. Kennedy International Airport: [email protected] the contact division of Complaint Resolution Official (for UIA flights originating or arriving on the territory of USA).
Ukraine International Airlines Group booking contact
Contact Ukraine International Airlines for group booking.
Group booking: https://www.flyuia.com/ua/en/forms/group-service
Ukraine International Airlines Charter Booking
To charter a passenger flight, contact Charter Flights Department
Phone: +38 (044) 581 56 25
Email: [email protected]
Ukraine International Airlines Panorama club contacts
Phone: (380-44) 581-52-52
Fax: (380-44) 230-88-66
Email: [email protected]Email: Ukraine International Airlines helpdesk email: [email protected]
*Request from flyUIA.com for International Sales Department
Ukraine International Airlines Special assistance
Contacts in the USA for passengers with disabilities: 1-800-876-0114
Email: [email protected]
Travel during pregnant in Ukraine International Airlines (UIA)
Expectant mothers can travel in Ukraine International Airlines until 35th week if it is single pregnancy and 32 nd week if multiple pregnancy.
- parturient women can travel after delivery within 7 days.
- newborn babies can travel under the age of 7 days.
If there is any complication, a medical certificate is required to travel in Ukraine International Airlines.
Ukraine International Airlines Medical form (MEDIF)
For more details, visit https://www.flyuia.com/ua/en/information/passengers-with-special-needs
*The medical certificate must be issued at most 7 days before the date of the beginning of the air carriage from the airport indicated on the ticket.
Ukraine International Airlines Baggage Allowance, Lost&Found items and Delayed Baggage
View Ukraine International Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Lost&found number, email, online baggage claim form in the above link.
Ukraine International Airlines Lost&Found Phone: +38(050)398-00-10, +38(050)398-00-11, +38 0482 39 37 10
Ukraine International Airlines Lost and found email: [email protected]
For more details about how to claim your baggage arrived in Ukraine International Airlines and where to submit, please check here
Near-by Airports in Peremohy Avenue, Kiev, Ukraine:
Nearest Ukraine International Airlines offices in Peremohy Avenue, Kiev, Ukraine
Types of Planes / Air craft available with Ukraine International Airlines
Total fleet: 40
- Antonov An-148
- Boeing 737-200
- Boeing 737-300
- Boeing 737-400
- Boeing 737-500
- Boeing 737-800
- Boeing 737-900
- Boeing 767-300
- Boeing 767-300
- Embraer ERJ-190
Queries handled by Ukraine International Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Panorama Club
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