Ukraine International Airlines Ticket office in Lviv, Ukraine

Ukraine International Airlines (UIA), PJSC is the flag carrier and the largest airline of Ukraine. The airline was established on 1992, with its head office in Kiev with its main hub at Boryspil International Airport outside of Kiev. It operates domestic and international passenger flights and cargo services to Europe, the Middle East, the United States and Asia.


Ukraine International Airlines – Lviv – Airport (Uia Ticket Office)

Ukraine International Airlines Lviv, Ukraine Address: Lviv – Airport (Uia Ticket Office),
168, Liubinska Street, International Airport

+38 032 229 8744

Call center number:

Working hours
Mon-Sun 05:30- 20:00*
*UIA airport ticket offices are also open outside schedule when UIA flights are operated.

Ukraine International Airlines Official website:

Ukraine International Airlines Online Check-in: check-in

Note: Check In available 24 hours before your flight departure time.

Check Ukraine International Airlines schedule here: schedule

Check Ukraine International Airlines flight status here: status

Ukraine International Airlines (UIA) Customer care phone number

Customer Relations Department Phone, Email, Hours

To change your booking or book a flight online, ask questions about purchasing airline tickets, making changes to tickets or ordering additional services, you can contact the Ukraine International Airlines customer care

Phone: +38 (044) 581-50-50, +38 (044) 364-50-50

The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm; Friday: 09:00 am – 04:45 pm.

UIA Booking help department

Email: [email protected] and [email protected]

If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact UIA booking help department or the contact center

UIA Complaints

If you have any complaints or claims concerning the service on UIA flights, please contact:

UIA Customer Relations Group: [email protected] (except flights to/from USA);

At John F. Kennedy International Airport: [email protected] the contact division of Complaint Resolution Official (for UIA flights originating or arriving on the territory of USA).

Ukraine International Airlines Group booking contact

Contact Ukraine International Airlines for group booking.

Group booking:

Ukraine International Airlines Charter Booking

To charter a passenger flight, contact Charter Flights Department

Phone: +38 (044) 581 56 25

Email: [email protected]

Ukraine International Airlines Panorama club contacts

Phone: (380-44) 581-52-52
Fax: (380-44) 230-88-66

Email: [email protected]


Ukraine International Airlines helpdesk email: [email protected]

*Request from for International Sales Department

Ukraine International Airlines Special assistance

Contacts in the USA for passengers with disabilities: 1-800-876-0114

Email: [email protected].

Travel during pregnant in Ukraine International Airlines (UIA)

Expectant mothers can travel in Ukraine International Airlines until 35th week if it is single pregnancy and 32 nd week if multiple pregnancy.

  • parturient women can travel after delivery within 7 days.
  • newborn babies can travel under the age of 7 days.

If there is any complication, a medical certificate is required to travel in Ukraine International Airlines.

Ukraine International Airlines Medical form (MEDIF)

For more details, visit

*The medical certificate must be issued at most 7 days before the date of the beginning of the air carriage from the airport indicated on the ticket.

Ukraine International Airlines Baggage Allowance, Lost&Found items and Delayed Baggage

View Ukraine International Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Lost&found number, email, online baggage claim form in the above link.

Ukraine International Airlines Lost&Found Phone: +38(050)398-00-10, +38(050)398-00-11, +38 0482 39 37 10

Ukraine International Airlines Lost and found email: [email protected]

For more details about how to claim your baggage arrived in Ukraine International Airlines and where to submit, please check here

Near-by Airports in Lviv, Ukraine:

Nearest Ukraine International Airlines offices in Lviv, Ukraine

Types of Planes / Air craft available with Ukraine International Airlines

Total fleet: 40

Antonov An-148/An-158

  • Antonov An-148

Boeing 737

  • Boeing 737-200
  • Boeing 737-300
  • Boeing 737-400
  • Boeing 737-500
  • Boeing 737-800
  • Boeing 737-900

Boeing 767

  • Boeing 767-300

Boeing 767

  • Boeing 767-300

Embraer ERJ-190

  • Embraer ERJ-190

Queries handled by Ukraine International Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Panorama Club

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