West Air in Chongqing, China

West Airlines Co. Ltd.  operating as West Air, is a low-cost airline based in New North Zone, Chongqing, People’s Republic of China, operating a scheduled passenger network to 18 domestic destinations out of Chongqing Jiangbei International Airport and one international one to Changi Airport in Singapore. It was founded on 2007.



West Air in Chongqing, China Contact Address, Phone, Email, Working hours and Website

Address: New North Zone, Chongqing, China

Phone number:

Contact information

Service Contact information Remark
24-hour ticket booking hotline 95373

Overseas travelers please call:


7*24 hours, mobile phone and landline can be dialed directly
Website business consulting Email: [email protected] Monday to Friday (except holidays) 09:00-17:30
Irregular flight handling 95373

Overseas travelers please call:


7*24 hours, both mobile and landline can be dialed directly
Comments and Suggestions 24 -hour hotline for service complaints and suggestions : 95373-6

Service Quality Supervision Hotline: 023-86859618

7*24 hours, mobile phone and landline can be dialed directly
Service Quality Supervision Email:

[email protected]

Quick Entry for Complaints and Suggestions

If you have any comments or suggestions on the services we have provided you recently, please contact us. Under normal circumstances, we will reply to you within three working days. If it is limited by incident investigation needs, it will be within 7 working days . reply within. Your valuable opinion is very important to us. thank you!

West Air Official website: www.westair.cn

Check West Air Online Check-in: www.westair.cn/check in

Check West Air Flight Status: https://www.westair.cn/dynamic

Check West Air Flight Schedule: www.westair.cn/flight schedule

West Air Customer Care Support

Check the above link to know the West Air customer care phone number, email etc

West Air Baggage Allowance

West Air Baggage

View West Air Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

How to Web Check-in in West Air?

Procedure to do web check-in or online check-in in West Air

  1. Visit https://www.westair.cn/
  2. Go to ‘travel assistance’ section.
  3. Click ‘Online check-in’
  4. Enter the booking details.
  5. Click ‘Check-in’.


Special Assistance in West Air

Traveling while Pregnant in West Air

Pregnancy rules in West Air:

  • Expectant mothers can travel in West Air less than 32 weeks without providing any medical certificate.
  • More than 32 weeks (inclusive) but less than 36 weeks, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.

For more details, visit https://www.westair.cn/stcontent/menupage/

How to change name / flight date / cancel and refund West Air ticket?

Check the procedure to change / reschedule / cancel your West Air details (name / date), get refund…

Types of Planes / Air craft available with West Air

Fleet size : 38

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200

Parent company: HNA Group
Chongqing yufu assets management group

Queries handled by West Air Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Fortune Wings (Frequent-flyer program).

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