West Airlines Co. Ltd. operating as West Air, is a low-cost airline based in New North Zone, Chongqing, People’s Republic of China, operating a scheduled passenger network to 18 domestic destinations out of Chongqing Jiangbei International Airport and one international one to Changi Airport in Singapore. It was founded on 2007.
West Air in Chongqing, China Contact Address, Phone, Email, Working hours and Website
Address: New North Zone, Chongqing, China
Phone number:
Contact information
| Service | Contact information | Remark |
| 24-hour ticket booking hotline | 95373
Overseas travelers please call: |
7*24 hours, mobile phone and landline can be dialed directly |
| Website business consulting | Email: [email protected] | Monday to Friday (except holidays) 09:00-17:30 |
| Irregular flight handling | 95373
Overseas travelers please call: |
7*24 hours, both mobile and landline can be dialed directly |
| Comments and Suggestions | 24 -hour hotline for service complaints and suggestions : 95373-6
Service Quality Supervision Hotline: 023-86859618 |
7*24 hours, mobile phone and landline can be dialed directly |
| Service Quality Supervision Email: | If you have any comments or suggestions on the services we have provided you recently, please contact us. Under normal circumstances, we will reply to you within three working days. If it is limited by incident investigation needs, it will be within 7 working days . reply within. Your valuable opinion is very important to us. thank you! |
West Air Official website: www.westair.cn
Check West Air Online Check-in: www.westair.cn/check in
Check West Air Flight Status: https://www.westair.cn/dynamic
Check West Air Flight Schedule: www.westair.cn/flight schedule
West Air Customer Care Support
Check the above link to know the West Air customer care phone number, email etc
West Air Baggage Allowance
View West Air Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
How to Web Check-in in West Air?
Procedure to do web check-in or online check-in in West Air
- Visit https://www.westair.cn/
- Go to ‘travel assistance’ section.
- Click ‘Online check-in’
- Enter the booking details.
- Click ‘Check-in’.
Special Assistance in West Air
Traveling while Pregnant in West Air
Pregnancy rules in West Air:
- Expectant mothers can travel in West Air less than 32 weeks without providing any medical certificate.
- More than 32 weeks (inclusive) but less than 36 weeks, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
For more details, visit https://www.westair.cn/stcontent/menupage/
How to change name / flight date / cancel and refund West Air ticket?
Check the procedure to change / reschedule / cancel your West Air details (name / date), get refund…
Types of Planes / Air craft available with West Air
Fleet size : 38
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-200
Parent company: HNA Group
Chongqing yufu assets management group
Queries handled by West Air Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Fortune Wings (Frequent-flyer program).
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