Wizz Air Special Assistance Call Centre Worldwide Address, Phone number, Services 1

Wizz air

Wizz Air Hungary Ltd is a Hungarian low-cost airline with its head office in Budapest. The airline established in September 2003. The airline typically uses secondary airports serving many cities across Europe, Israel and the United Arab Emirates. It has the largest fleet of any Hungarian airline, although it is not a flag carrier, and currently serves 35 countries.

Wizz Air websitehttps://wizzair.com

If you’re in need of Special Assistance in Wizz Air, you’ve to inform at least 48 hours before the scheduled departure time.

Wizz Air Special Assistance Call Centre Worldwide Contact Numbers

Special Assistance Call Centre Working hours: 24 hours (with English speaking assistants).

Email: [email protected]

All opening hours of call centres are according to each country’s respective time zone.

English: Monday – Sunday: 00.00 – 24.00
Hungarian: Monday – Sunday: 09.00 – 18.00
Bulgarian, French, German, Italian, Polish, Romanian, Russian, Spanish, Ukrainian, Arabic: Monday – Friday: 09.00 – 18.00; Saturday & Sunday: Closed
Group Desk: Monday – Friday: 10.00 – 18.00; Saturday & Sunday: Closed

Country Phone Number Language Country Phone Number Language
Albania 045 300 999 English Latvia 00371 676 604 34 English
Armenia 0036 167 775 24 English Lithuania 00370 520 324 17 English
Austria 0043 720 775 243 DE Malta 00356 277 816 44 English
Azerbaijan 0036 167 775 02 English Moldova 00373 229 038 70 English
Belgium 0032 258 870 35 French Montenegro 0036 167 775 11
Bosnia – RS Telecom 00387 552 339 81 English Morocco 0036 167 775 20 English
Bulgaria 00359 249 283 67 Bulgarian Netherlands 0031 202 621 943**** English
Croatia 00385 177 570 14 North Macedonia 00389 232 076 42 English
Cyprus 00357 220 071 44 English Norway 0047 219 306 71 English
Czech Republic 00420 225 850 035 English Poland 0048 221 284 905 Polish
Denmark 0045 787 331 94 Portugal 00351 300 500 497 English
Egypt 0036 212 111 302 English Romania 0040 312 294 796 Romanian
Estonia 00372 609 415 1 English Russia 007 499 504 441 3 Russian
Finland 00358 931 585 800 English Serbia 00381 113 216 842 Serbian
France 0033 170 700 852 French Slovakia 00421 233 046 989
Georgia 00995 706 777 037 English Slovenia 00386 177 743 91 English
Germany – German calls 0049 691 200 669 54 German calls Spain 900 670 780 Spanish
Greece 0030 213 002 259 8 English Sweden 0046 812 410 514 English
Hungary 0036 167 775 05 Hungarian Switzerland 0041 225 510 025 English
Iceland 00354 539 064 0 English Türkiye 08 503 901 949 English
Israel 00972 337 412 85 English Ukraine 00380 893 202 532 Ukrainian
Italy 0039 020 068 976 8 Italian United Arab Emirates 80 003 111 236 Arabic
Kazakhstan 0077 172 696 071 English United Kingdom 0044 330 977 044 4 English
Kosovo 0036 167 775 18 English

Disabled passengers Assistance

Disabled passengers are passengers who use wheelchairs, live with visual or hearing impairments, travel with guide dogs. Passengers with special needs are considered those who are,

  1. pregnant
  2. travelling with a broken leg
  3. travelling with mobility equipment
  4. affected by a contagious disease
  5. using medicine or medical equipment
  6. in need of extra oxygen for medical reasons.

Assisting-Disabled-Passenger

Passengers living with visual and hearing impairments

  • Wizz air provides Meet and Assist services for passengers living with visual and hearing impairments during the check-in process, through security and to the departure gate.
  • You will be boarded before everyone else, and our cabin crew will help you stow your hand luggage and help you to your seat.
  • Medical certificate confirming their fitness to travel by air does not apply to passengers with visual and hearing impairments with conditions that are not compatible with travel by air (including, but not limited to recent surgery, heart disorder, etc.), where the above rules on the Medical certificate apply.

Guide and assistance dogs

  • Guide and assistance dogs will be accommodated on board at no additional cost for disabled passengers on flights within the European Union and from countries of the European Union into countries outside the European Union. Only one dog can be accepted per flight and must not occupy a seat.
  • Passengers Dogs should have that it is Certified.
  • Produce all documentation in the regulations of the countries you’re travelling to and from.
  • Other animals are not accommodated.
  • No Emotional Support Animals are accepted on Wizz Air flights.

Pet Insurance for the people flying

Pets travel in Flight

Wizz Air Baggage Allowance

View Wizz Air Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

FAQ

Q. Can I use my own Wheelchair inside the aircraft?

No, Wizz air will provide you with one to use on the way to the aircraft, during the flight and when disembarking after the flight. You can carry your own wheelchair with free of charge in the aircraft hold.

Q. If Diabetic patient carry insulin on board?

Yes, you can take insulin on board with own free of charge. You must have to produce medical certificate at the airport security that you need the medicine during your trip. No refrigerator bag provided by Wizz air.

Q. I am Blind, can i take my Dog with me?

Yes, you can take your guide dog free of charge. You must inform during booking process to the Special Assistance Call Centre or send email to our Special Assistance email address. You need to send the following documents no later than 48 hours prior to the scheduled departure time:

  • Certificate proving that your dog is a certified assistance dog
  • All documentation set out in the regulations of the countries you are travelling to and from.

Q. How to make a claim, if a person had impaired vision?

Please submit the claim via the form available on Wizz air website, you can send the text of the complaint to the [email protected] mailbox using Voice to Text. If you’re not using any voice to text, the airline call centre agent can help and you can discuss.

Q. Can i use my own oxygen device during travel?

No, Wizz air provide extra oxygen on board for passengers who need it for medical reasons. You have to provide a “Fit To Fly” certificate, confirming the following:

  • Passenger must fit to fly (medically);
  • The passenger does not require a continuous supply of oxygen for more than 250 minutes at a flow rate of 2L/min;
  • No Oxygen provided during take-off / landing and accepted by the passenger.

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