Alitalia Airlines – Societa Aerea Italiana (Alitalia – Italian Air Company) was established in 1999(operating as Alitalia ), commenced operations in 1 January 2015.Alitalia Airlines headquartered at Fiumicino, Rome, Italy.Its main hub is Leonardo da Vinci-Fiumicino Airport, in Rome and a secondary is Milan Linate Airport, in Milan.
Alitalia Airlines New York NY, United States Of America Address:
Customer relations address: Alitalia Customer Relations PO Box 4485 New York, NY 10163-4485
Phone:
Alitalia Airlines United States Of America Customer relation phone:
For web assistance, flight information, booking, reservation and more queries, contact PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE
Tel. 800 223 5730
Alitalia airlines customer care number:
From Italy 89 20 10
From Abroad +39 06 65649
Alitalia airlines United States Of America Call center and Bookings: ASSISTANCE FOR TRAVEL AGENCIES
Tel. +1 877 654 8259
CALL CENTER FOR PASSENGERS
Tel. +1 800 223 5730
Email: customer.relationsNYC@alitalia.it
Alitalia Airlines official website: https://www.alitalia.com/en_us
Alitalia Airlines Online Check-in: www.alitalia.com/online check-in
Check Alitalia Airlines schedule here: www.alitalia.com/flight schedule
Check Alitalia Airlines flight status here: www.alitalia.com/flight status
Alitalia Airlines United States Of America Lost and Found office contact
For lost & found items, please contact the number provided below:
Alitalia airlines United States Of America lost & found: LOST & FOUND OFFICE
For the first five days:
Tel. 800 905 9992
Alitalia Airlines Millemiglia member services
Club MilleMiglia
From Italy 89 20 10
From Abroad +39 06 65649
Ulisse Freccia Alata
From Italy: 06 65644
From abroad: +39 06 65644
Millemiglia Member Services United States Of America Phone: Tel: +1 800 223 5730
Millemiglia Member Services United States Of America Fax: NA
Alitalia Airlines Baggage Allowance
View Alitalia Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Travel during pregnancy in Alitalia Airlines
Pregnancy policy in Alitalia Airlines:
Expectant mothers can travel in Alitalia airlines till 36 th week of their pregnancy. Medical form is required after 27 th week of pregnancy. Download medical information form here
The pregnant woman must carry the certificate from a doctor (medical certificate) and obstetric/gynecologic record. For more details, visit here for the pregnancy rules in Alitalia airlines.
Near-by Airports:
Near by Alitalia Airlines office in United States Of America:
View the nearest Alitalia Airlines offices in United States Of America and the address, phone number, website and more.
List of Alitalia Airlines Offices around the world
View the Alitalia Airlines offices address, phone number, email through the above link.
Types of Planes / Air craft available with Alitalia Airlines
Total fleet: 98
ATR 42/72
- ATR 42
- ATR 72
Airbus A300
- Airbus A300B2
- Airbus A300B4
Airbus A319
- Airbus A319-100
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-100
Airbus A330
- Airbus A330-200
Boeing 737
- Boeing 737-200
Boeing 747
- Boeing 747-100
- Boeing 747-200
- Boeing 747-400
Boeing 767
- Boeing 767-300
Boeing 777
- Boeing 777-200
- Boeing 777-300
Douglas DC-8
- Douglas DC-8-40
- Douglas DC-8-50
- Douglas DC-8-60/70
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-30
McDonnell Douglas DC-9
- McDonnell Douglas DC-9-30
McDonnell Douglas MD-11
- McDonnell Douglas MD-11
McDonnell Douglas MD-80
- McDonnell Douglas MD-82
Queries handled by Alitalia Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Freccia Alata Club MilleMiglia
Is there any problem / complaint with reaching the Alitalia Airlines New York NY, United States Of America Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Alitalia Airlines New York NY, United States Of America: (click on the stars below)
My confirmed round-trip flights JFK-IKA (YIODNO) were canceled. I was informed of cancellation by a very unrecognizable email from ‘NOREPLY’ and with a ‘subject’ description in Italian. I was lucky I didn’t delete the email right away since it had no indication it’s from Alitalia and looked suspicious .
The email had very little information on ‘why’ the flight was canceled only showing new dates for my flights already booked and confirmed flights with Alitalia. I called the (800)223-5730 number twice and spoke to two associates. To the first associate I explained that I booked the flight on Nov. 19th to accompany my elderly parents who already have tickets on that date. She suggested I check with my parents to see what are their new dates since their flight must have canceled as well. This made sense and I contacted my parents. To my surprise, my parents had received an email offering them to upgrade their flights to ‘Business Class’ without any mention of the cancellation. So I called back the (800)223-5730 number and spoke to the second associate who initially had no idea why my flights were changed. Then she came back explaining that flight from Rome to IKA on Nov. 20 was canceled. I told her about my parents flights and that theirs were not canceled and in fact they were offered to upgrade to Business Class on the same flight as my Nov. 19th flight. So she said she will send a cancellation notice for my parents flights to my email address. No accountability! Just covering the track of mistakes.
When I complained about the way I was informed of my cancellation with the inconspicuous email from ‘NOREPLY’ she interrupted me and said, “If you want to complain about the email, send an email to this email address….” So this time I was really offended by the conduct and asked to talk to a manager. She refused to pass the call to a manager and when I insisted, she put me on hold to “TRY” and find a manager for me. She returned after a few minutes and told me that the “ONLY” manager on the staff doesn’t have time to talk to me. She added, “You are REQUIRED to email your complaint to the email address…” WHAT A TRAVESTY of customer service! If this is how Alitalia treats its customers then I am sorry for Alitalia and Italia to have such a rubbish airline. I found out from the agent that the customer contact center is in Albania which is ok as long as the agents are trained how to handle a customer who has a reason to be upset. I pay and book my ticket to be treated like a king, a customer is king. Not to be treated as if you have to take it or leave it. What a travesty of customer treatment. Cannot say enough!!
If you have any intention of improving your customer service call me to hear the full story. My # is 1(631)-278-2958.
Horrible Airline! They don’t deserve any business. Shame on Alitalia Airlines! Stay away.
Alitalia has refused to refund tickets that were not properly issued despite the fact I immediately called the company upon receipt of the confirmation e mail and advised them of the error. I am over 90% sure the error was not on my side as I was looking at a specific date in June when I made the reservation. The confirmation had the same date, but in July. I made numerous attempts to contact Alitalia and have them refund the ticket as I purchased a ticket for the correct date over the phone upon receipt of the initial wrong confirmation. Delta advised there is a 24 hour cancellation policy, and such is also found on the Alitalia website, but Alitalia has refused to honor their policy, let alone correct a mistake that probably occurred on their end. Why is it so difficult to refund a ticket when there was an obvious mistake, Alitalia was immediately notified and the traveler booked a flight for the correct date and time? Unless I receive a refund I will be suing for not only the refund but also for unfair business practices and seeking punitive damages for the unfair trade practice under California Business and Professions Code 17200.
Given the US travel restrictions to Italy and unknown course of the coronavirus I have been trying to cancel my three flights to Italy and request a refund. I am getting nowhere with Alitalia. Please let me know how I can receive a refund for my flights.
Alitalia’s policy to cancel tickets purchased online through their website is that I must speak to a customer service agent by phone. I’ve been phoning morning through night for 3 days and it’s busy. I also emailed customer relations with a copy of my itinerary and receipt requesting a refund minus any fees and no message back from them.
Can someone please give me the e mail address so I can cancel my reservation. Thank you
Annie Reisch
I need to cancel my flight to Italy in May. I cant reach anyone at Altilia. Is there a e mail I can send this to
thank you
I need assistance regarding a refund for which I received email confirmation in August 2020 that I would received, but NEVER HAPPENED. I have called many, many, many times. Between August – November, the response from Customer Service was “It takes up to 90 days for the refund to hit your account.” As of November through today, the response is “it’s been escalated.” I am not allowed to speak to manager/supervisor or the Finance department to whom my issues has been escalated. I contacted Customer Relations twice. The first time they directed me back to customer service. The second time they didn’t even reply. This is THEFT by Alitalia. I am disgusted by this airline with the lack of accountability, inability to reach supervisors or other departments and the lies they have customer support provided to customers who spend thousands of dollars. As an Italian, this is a disgrace to Italy. As a customer, this is poor treatment of the individuals who keep this airlines funded. I demand someone contact me immediately as it has now been 7 months of a runaround.