Urumqi AirĀ is aĀ low-cost airlineĀ headquartered in Urumqi,Ā Xinjiang,Ā People’s Republic of China. It operates scheduled passenger services. Its main hub is Urumqi Diwopu International AirportĀ in Urumqi.Ā The airline is one of the four founding members of theĀ U-FLY Alliance. It was founded on 2014.
24-hour customer service hotline: 95334 (Domestic), +861095334 (Overseas)
Service supervision: 0991-6787315
Service Email: whtsclxz@hnair.com
Service hours: Working days 9:30-13:30; 14:30-18:30
What is the Carry-on Baggage Allowance on Urumqi Air (UQ)?
- The maximum weight of hand luggage is 7kg.
- The maximum dimension is not exceed 20 x 40 x 30 cm (L x W x H).
What will be the Checked Baggage Allowance in Urumqi Air?
- The maximum weight of Checked baggage is 50kg.
- The maximum dimension is not exceed 40 Ć 60 Ć 100cm; the minimum volume cannot be less than 5x15x20 cm.
- Urumqi Air’s will check, if the baggage exceeds the above regulations.
Passengers not to carry the following items on Checked baggage
(1) Lock Suitcases, travel bags and handbags.
(2) Don’t bundle Two or more packages into one.
(3) Don’t attach other items to the luggage.
(4) Not to use Bamboo baskets, net bags, straw ropes, straw bags, etc. as outer packaging of luggage.
(5) Don’t use Dangerous goods marks and labels generally on the outer packaging of luggage. If luggage is packed, it must be removed or covered.
(6) Sawdust, chaff, grass clippings, etc. cannot be used as cushioning materials in luggage packaging.
Are there any extra charges for Excess Baggage in Urumqi Airlines?
- Yes, an extra charge may apply if the maximum number of pieces or the maximum weight are exceeded.
Urumqi Airlines – Domestic free baggage allowance and excess baggage fees
Free baggage allowance
Passengers who holds the tickets in other cabin classes or product tickets other than the below-mentioned cabin classes can get their free checked baggage allowance, which is subject to Urumqi Airlines service product regulations.
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| Class/Discount | Corresponding cabin code | Free checked baggage | Free hand luggage | |
| Piece quantity limit | Single piece specification / weight limit | |||
| Business class passengers | C/I/J | 30kg | 2 pieces | 20Ć40Ć55cm, 7kg |
| Premium Economy Class | W | 20kg | 1 item | 20Ć40Ć55cm, 7kg |
| Economy class passengers and child passengers who purchase tickets at 50% of the applicable adult fare, ticket-free passengers, and products | Y/O/E | 20kg | 1 item | 20Ć40Ć30cm, 7kg |
| 42% off (inclusive) on economy class air tickets, group tickets and products | B/H/K/L/M/X/G/R/D | 10kg | ||
| 42% off (inclusive) for economy class air tickets | V/N/Q/A/U/T/Z/Z1/Z2/Z3/Z4 | No free checked baggage allowance | ||
| Premium route business class | All classes | 30KG | 2 pieces | 20Ć40Ć55cm, 7kg |
| Premium route economy class | All classes | 20KG | 1 item | 20Ć40Ć55cm, 7kg |
Excess baggage fees
Excess baggage is the portion of a passenger’s checked baggage and self-care baggage that exceeds the passenger’s free baggage allowance. Passengers carrying overweight baggage must pay excess baggage fees. The fees are paid at the airport counter. Excess baggage fees is based on “1kg” and is priced according to distance ranges given below:
| Flight distance | Price |
| Below 800KM | 15 yuan/Kg |
| 800KM-1600KM | 20 yuan/Kg |
| More than 1600KM | 25 yuan/Kg |
How to Pay for Checked baggage at the boarding gate?
1) Payment standard: The paid boarding baggage at the boarding gate is sold on the basis of “1 piece” and the price is calculated at 300 yuan/piece. Maximum size of the baggage that can be sold is 20*40*55cm.
2) Sales channels: On-site sales (including but not limited to security checkpoints, boarding gates, etc.).
3) Fee collection: When purchasing this product at security checkpoints and other areas, ground service personnel will charge on-site charges. The actual sales standards and payment methods shall be subject to on-site verification.
What are the International free baggage allowance / excess baggage fees in Urumqi Airlines?
Hong Kong route Free baggage allowance / Carry-on / Excess baggage charges
Free baggage allowance
| Traveler Type | Cabin Class | Free baggage allowance |
| Adults, Children | Business class | 2 pieces. Each piece shall not exceed 32KG (70 pounds), and the sum of the three dimensions of each piece should not exceed 158 cm (62 inches). |
| Adults, Children | Economy class | 1 item.Ā Each piece must not exceed 23 kg (50 lbs), and the sum of the three dimensions of each piece must not exceed 158 cm (62 inches). |
**Notes:
1. No free baggage allowance for Infants. Free check for folding stroller or cradle. If the cabin space permits, they can be brought into the cabin with the help of the flight attendant.
2. The upper limit of size refers to sum of the dimensions of the three sides.
What is the rule for Carry-on baggage in Hong Kong Route?
| Cabin class | Maximum no. of bags | Maximum weight / piece | Maximum size / item |
| For Business class | 2 | Less than 7kg / piece | The sum of the three sides does not exceed 115 cm |
| For Economy class | 1 |
**Note: Carry-on items exceeding the above weight, number of pieces or volume restrictions should be checked as checked baggage.
What are the charges for Excess baggage?
Payment method: On-site cash payment
| Cabin | Type | Actual specifications | Charges | |
| Weight | Dimensions (sum of three sides) | RMB or local currency equivalent | ||
| Business class | The first over-the-counter item | ā¤32Kg | ā¤158cm | 450 RMB/507 HKD/item |
| Excess items, second item and more | ā¤32Kg | ā¤158cm | 700 RMB/788 HKD/item | |
| Oversize | 159cm – 203cm | 800 RMB/900 HKD | ||
| Overweight | 32-45Kg (inclusive) | 800 RMB/900 HKD | ||
| Economy class | The first over-the-counter item | ā¤23Kg | ā¤158cm | 450 RMB/507 HKD/item |
| Excess items, second item and more | ā¤23Kg | ā¤158cm | 700 RMB/788 HKD/item | |
| Oversize | 159cm – 203cm | 800 RMB/900 HKD | ||
| Overweight | 23-32Kg (inclusive) | 800 RMB/900 HKD | ||
**Note:
1. If each piece of checked baggage meets two or more over-limit standards of oversize, overweight, or oversize, over-limit baggage fees will be charged cumulatively.
2. Passengers holding child tickets are treated as adults in terms of free baggage allowance and excess baggage fees.
3. Over-limit baggage fees are charged in Hong Kong dollars/RMB. If the passenger pays in other currencies, settlement will be based on the reservation system exchange rate of the payment currency pair of Hong Kong dollars/RMB on the day of payment.
4. The maximum weight of a single piece of checked baggage shall not exceed 45 kilograms (99 pounds) in business class and 32 kilograms (70 pounds) in economy class. The sum of the three dimensions shall not exceed 203 centimeters. If the weight and size exceed the above standards, they will not be checked. , it is recommended that passengers disassemble their luggage and pack it separately.
Singapore route Free baggage allowance / Carry-on / Excess baggage charges
Free baggage allowance
| Traveler type | Cabin class | Free baggage allowance |
| Adults, Children, Infants occupying seats | Business class | 2 pieces. Each piece should not exceed 32KG (70 pounds), and the sum of the three dimensions of each piece within 158 cm (62 inches). |
| Adults, Children, Infants occupying seats | Economy class | 1 item.Ā Each piece must not exceed 23 kg (51 lbs), and the sum of the three dimensions of each piece must not exceed 158 cm (62 inches). |
**Note:
1. No free baggage allowance for Infants and they can check a folding stroller or cradle for free. The flight attendant will briught into the cabin, if the cabin space permits.
2. The upper limit of size refers to the upper limit of the sum of the dimensions of the three sides.
What is the rule for Carry-on baggage in Singapore Route?
| Cabin class | Maximum no. of bags | Maximum weight / piece | Maximum size / item |
| For Business class | 2 | Less than 5kg / piece | The sum of the three sides does not exceed 115 cm |
| For Economy class | 1 |
**Note: Carry-on items exceeding the above weight, number of pieces or volume restrictions should be checked as checked baggage.
What are the charges for Excess baggage?
Payment method: On-site cash payment
| Cabin | Type | Actual specifications | Charges | |
| Weight (Kg) |
Dimensions (sum of three sides) | RMB or local currency equivalent | ||
| Business class | The first over-the-counter item | ā¤32 | ā¤158CM | 450 RMB/90 SGD/item |
| Excess items, second item and more | ā¤32 | ā¤158CM | 700 RMB/140 SGD/item | |
| Oversize | 159CM-203CM | RMB 800/SGD 160 | ||
| Overweight | 32-45 (inclusive) | RMB 800/SGD 160 | ||
| Economy class | The first over-the-counter item | ā¤23 | ā¤158CM | 450 RMB/90 SGD/item |
| Excess items, second item and more | ā¤23 | ā¤158CM | 700 RMB/140 SGD/item | |
| Oversize | 159CM-203CM | RMB 800/SGD 160 | ||
| Overweight | 23-32 (inclusive) | RMB 800/SGD 160 | ||
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**Note:
1. The maximum weight of each checked baggage must not exceed 45 kilograms (99 pounds) in business class and 32 kilograms (70 pounds) in economy class. If it exceeds, you will need to purchase another piece of baggage.
2. If each piece of checked baggage meets two or more over-limit standards of oversize, overweight, or oversize, over-limit baggage fees will be charged in combination.
3. Passengers holding child tickets are treated as adults in terms of free baggage allowance and excess baggage fees.
4. Baggage that exceeds the size limit and the sum of its length, width and height exceeds 203cm will not be checked.
How to make a request / complaint in Urumqi Airline?
- Visit Urumqi Air Complaint
- Enter your name, contact number, email
- Enter the Flight number, ID Number
- Enter the departure/destination airport
- Enter the mode of complaint/request you want.
- Verification code will sent
- Click ‘Submit’.
For more details: https://www.urumqi-air.com/passengerservice/rules?type=customService#baggageRestriction
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