Canadian Air Transport Security Authority (CATSA) Customer Care Phone number, Email, How to make a complaint? Passenger & Baggage Screening procedure, Limits
Address: 99 Bank St, Ottawa, ON K1P 6B9, Canada.
Phone: 1-888-294-2202 (toll-free) or 1-833-339-1021 (TTY)
Email: socialmedia@catsa.gc.ca
Working hours: Monday to Friday, 8 a.m. – 4 p.m
Map: View location here
Website: https://www.catsa-acsta.gc.ca/
How to make complaint Canadian Air Transport Security Authority (CATSA)?
- To make complaint Call: 1-888-294-2202 (toll-free)
- 1-833-339-1021 (TTY)
- Contact through social media
- Email: CorporateAffairs.AffairesOrganisationelles@catsa-acsta.gc.ca
- For query online form to send an e-mail visit here
What are the Accessible Transportation for Persons with Disabilities Regulations?
The ATPDR require that CATSA have policies, programs, practices and services in place to support the provision of sensitive, inclusive and barrier-free security screening services for persons with disabilities at security screening checkpoints across Canada.
This includes considerations for:
- Information and communication technologies (ICT), such as making information available in multiple formats and/or compatible with adaptive technologies
- Communications, such as interactions with the public
- The procurement of goods, services, and facilities
- The design and delivery of programs and services
- Transportation
- The built environment, including requirements for the physical space, signage, etc.
Passenger & Baggage Screening procedure, Limits
Permitted, non-permitted and prohibited items for flights originating in Canada.
- Liquids, non-solid food & personal Items
- Medication and medical items
- Sharp Objects
- Guidelines for batteries
- Camping & sporting equipment
Non-permitted items are items that are not allowed past the security checkpoint. This includes items such as knives and sports bats, as well as items that may seem harmless but can pose a threat to security – such as liquids. If a non-permitted item is found in your carry-on at the security checkpoint, a number of options may be available
Prohibited items
- Specific weapons that are illegal under the Criminal Code of Canada are going through a security checkpoint or not.
- If an item that is illegal in Canada is found at a screening checkpoint
- Transport Canada offers a detailed list of prohibited Items for passengers on all flights please visit here
Checked baggage
Lost item: Notification of Checked Baggage card and believe that personal articles or belongings are missing.
Damaged item: CATSA assumes no liability for damage to personal property, resulting from necessary security measures.
- To check in for your flight and drop your baggage at the air carrier counter
- Required for you and your carry-on baggage to be processed through the screening process
- To go through Customs for U.S. flights.
- The time required to reach your boarding gate.
Contact Canadian Air Transport Security Authority (CATSA) on Social Media
Is there any problem with reaching the Canadian Air Transport Security Authority (CATSA) Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Canadian Air Transport Security Authority (CATSA): (click on the stars below)