Austrian Airlines was established in 1957 (as Austrian Airlines), commenced operations in 30 september 1957. It is the flag carrier airline of Austria and a subsidiary of the Lufthansa Group.
Austrian Airlines is headquartered at the grounds of Vienna International Airport in Schwechat.
Austrian Airlines operates 6 domestic and more than 120 international year-round and seasonal destinations in 55 countries as of July 2016.
Austrian Airlines London Airport Office Address:
Airport Counter
Handling Agent: Menzies Aviation
Terminal 2 – Zone B
Heathrow Airport
Middx TW6 1FB
Austrian Airlines Airport Office telephone contact numbers:
Internet Helpdesk
+43 5 1766 3100
Agency Helpdesk
+44 870 1 257 257
Reservations, Fares & Flight enquiries
for reservation queries please contact our Call Centre (see telephone number below) or if booked via travel agent please contact them directly
+44 3701 242625 (within the UK only)
Missing baggage LHR:
if your enquiry concerns missing baggage at London Heathrow please contact our handling agent:
Global Baggage Solutions on +44 870 220 8136
+44 3701 242625 (flight enquiries)
OUTSIDE OUR BUSINESS HOURS: +43 1 70148 1000 Austrian Service number
(for bookings and information in German and English)
Email:
Working hours
Internet Helpdesk
Mon-Sun: 07:00-19:00 (lct Austria)
Reservations, Fares & Flight enquiries
Mon-Sun: 08:00-18:30
Global Baggage Solutions
Mon-Sun: 08:00-20:00
Ticket Desk:
Mon-Sun: 04:30-20:30
Check-in:
Mon-Sun: from 04:00
Map: View direction here
Austrian Airlines Official website: https://www.austrian.com/
Austrian Airlines Online Check-in: www.austrian.com/online check-in
Note: Check-in opens 47 hours before your scheduled departure time.
Austrian Airlines Check-in timing
www.austrian.com/check-in timing
Check Austrian Airlines schedule here: www.austrian.com/flight schedule
Check Austrian Airlines flight status here: www.austrian.com/flight status
Austrian Airlines baggage services telephone contact numbers:
Austrian Airlines Baggage Allowance
View Austrian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Near by Austrian Airways office in UK:
View the nearest Austrian Airways offices in UK and the address, phone number, website and more.
List of Austrian Airways Offices around the world
View the Austrian Airways offices address, phone number, email through the above link.
Types of Planes / Air craft available with Austrian Airlines
Total fleet: 81
- Airbus A319-100
- Airbus A320-200
- Airbus A321-200
- Airbus A321-200
- Boeing 767-300ER
- Boeing 777-200ER
- Bombardier Q400
- Embraer ERJ-195
- Fokker 70
- Fokker 100
Queries handled by Austrian Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More
Is there any problem / complaint with reaching the Austrian Airlines London Airport Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Austrian Airlines London Airport Office in United Kingdom: (click on the stars below)
Hello,
I would like to fly from LHR to Belgrade Serbia via Vienna on 20/7/2021. I hold UK passport.
Could you please tell me what COVID restrictions are in place and if it is possible to transit via Vienna airport.
Thank you,
D Jokic
Since August have requested compensation for flight 257652 heathrow/Vienna/ Albania 3/8/21 flight turned back to Heathrow engine trouble upsetting for me and children sat in heathrow until 4pm told return next morning. Even baggage on return was delayed a few days.Missed out a day with my family.
Completed endless forms getting nowhere even phone number now not accepting calls. 0207660 8190
Received cancellation email 9/1/21 The booking number was LO1D7Q
Told in email from you to be PATIENT… since AUGUST then sent link which connected to German language and not English.Very upset at this extreme delay with no assistance.
Hi paid for and booked a flight with luggage to Austria. In my latest confirmation email, the baggage has been omitted, but I did pay for a bag, which I need because I am disabled.
My booking code is RA6CE5. The electronic ticket number is 257 – 2156718878.
REQUESTING COMPENSATION SINCE AUGUST NO FOLLOW THROUGHCOMPLETED ENDLESS FORMS
CANCELLATION PND/TKT 2576527579581. Booking L0107Q
4/8/21 OS847.
Heathrow Vienna returned Heathrow engine Trouble flight delayed one day
Myself and two children phone contact hopeless queried feedback
Really annoyed upset at not being attended to.
Again l am making this comment and no one takes any notice.
Since AUGUST been trying to claim compensation for flight returned to Heathrow 3/8/21 A whole day wasted to see my family.
No matter how many forms l complete it is never followed through Feedback was going to help but some idiot there keeps sending same stupid email he doesn’t bother to read what l have written.
It’s impossible to phone always busy and not much help.
It’s absolutely disgusting
Kwongfamily@btinternet.com
May 3, 2022, 10:06 GMT+1
Flight OS832 due to leave Larnaca on 27 April 2022 at 17:25. I was waiting at the Gate when an Employee came to me and said my mask was not acceptable. I said that I wore the same kind of mask from London to Larnaca on Austrian airlines and it was acceptable. Her reply : NOT ON MY FLIGHT. She said I had to go to the kiosk to by another mask. I did and the kisok employee was sympathetic .
I was wearing initially an NHS theatre mask that we wear in the UK. That day I had news that my mother had hours to live and I was upset and stressed and the rudness of the airline employee made it even more upsetting for me.
When I rejoined the queue at the gate I saw others wearing the blue mask I was wearing, some had it below the nose and some were not wearing a mask. When I approached the gate to show my passport and ticket the male employee was also not wearing the white mask – he was wearing a blue NHS mask like the one I had on and it was even below the nose. So I asked why was I asked to buy a different mask when others are wearing a blue mask. His reply was ‘OH they will be asked once on board to change the mask.’ But this does not make sense once on board this is it, what if they do not have a white mask? The Rude female employee was also there checking in passengers on the other side and she was still rude to me saying everyone has to wear the White mask.
My question to Austrian Airplines is:
1. Why does it not say on check-in online that we have to have the WHITE MASK?
2. At the Gate why is there no announcements to cover all pasengers that we have to have the WHITE mask?
I felt Singled out, the lady employee was rude and especially at a stressful moment in my life. The Journeys on OS458/ OS837 and OS457 (especially OS457 the cabin crew were so helpful helping me to get off the plane first to rush to my mother) were all excellent.
The experience at Larnaca for OS832 was appalling and left me with a bad experience of the airline. I look forward to your comments.