Urumqi Air Hand | Cabin, Checked and Excess Baggage Allowance


Urumqi AirĀ is aĀ low-cost airlineĀ headquartered in Urumqi,Ā Xinjiang,Ā People’s Republic of China. It operates scheduled passenger services. Its main hub is Urumqi Diwopu International AirportĀ in Urumqi.Ā The airline is one of the four founding members of theĀ U-FLY Alliance. It was founded on 2014.

 

24-hour customer service hotline: 95334 (Domestic), +861095334 (Overseas)

Service supervision: 0991-6787315

Service Email: whtsclxz@hnair.com

Service hours: Working days 9:30-13:30; 14:30-18:30

What is the Carry-on Baggage Allowance on Urumqi Air (UQ)?

  • The maximum weight of hand luggage is 7kg.
  • The maximum dimension is not exceed 20 x 40 x 30 cm (L x W x H).

What will be the Checked Baggage Allowance in Urumqi Air?

  • The maximum weight of Checked baggage is 50kg.
  • The maximum dimension is not exceed 40 Ɨ 60 Ɨ 100cm; the minimum volume cannot be less than 5x15x20 cm.
  • Urumqi Air’s will check, if the baggage exceeds the above regulations.

Passengers not to carry the following items on Checked baggage

(1) Lock Suitcases, travel bags and handbags.
(2) Don’t bundle Two or more packages into one.
(3) Don’t attach other items to the luggage.
(4) Not to use Bamboo baskets, net bags, straw ropes, straw bags, etc. as outer packaging of luggage.
(5) Don’t use Dangerous goods marks and labels generally on the outer packaging of luggage. If luggage is packed, it must be removed or covered.
(6) Sawdust, chaff, grass clippings, etc. cannot be used as cushioning materials in luggage packaging.

Are there any extra charges for Excess Baggage in Urumqi Airlines?

  • Yes, an extra charge may apply if the maximum number of pieces or the maximum weight are exceeded.

Urumqi Airlines – Domestic free baggage allowance and excess baggage fees

Free baggage allowance

Passengers who holds the tickets in other cabin classes or product tickets other than the below-mentioned cabin classes can get their free checked baggage allowance, which is subject to Urumqi Airlines service product regulations.

[su_table]

Class/Discount Corresponding cabin code Free checked baggage Free hand luggage
Piece quantity limit Single piece specification / weight limit
Business class passengers C/I/J 30kg 2 pieces 20Ɨ40Ɨ55cm, 7kg
Premium Economy Class W 20kg 1 item 20Ɨ40Ɨ55cm, 7kg
Economy class passengers and child passengers who purchase tickets at 50% of the applicable adult fare, ticket-free passengers, and products Y/O/E 20kg 1 item 20Ɨ40Ɨ30cm, 7kg
42% off (inclusive) on economy class air tickets, group tickets and products B/H/K/L/M/X/G/R/D 10kg
42% off (inclusive) for economy class air tickets V/N/Q/A/U/T/Z/Z1/Z2/Z3/Z4 No free checked baggage allowance
Premium route business class All classes 30KG 2 pieces 20Ɨ40Ɨ55cm, 7kg
Premium route economy class All classes 20KG 1 item 20Ɨ40Ɨ55cm, 7kg

Excess baggage fees

Excess baggage is the portion of a passenger’s checked baggage and self-care baggage that exceeds the passenger’s free baggage allowance. Passengers carrying overweight baggage must pay excess baggage fees. The fees are paid at the airport counter. Excess baggage fees is based on “1kg” and is priced according to distance ranges given below:

Flight distance Price
Below 800KM 15 yuan/Kg
800KM-1600KM 20 yuan/Kg
More than 1600KM 25 yuan/Kg

How to Pay for Checked baggage at the boarding gate?

1) Payment standard: The paid boarding baggage at the boarding gate is sold on the basis of “1 piece” and the price is calculated at 300 yuan/piece. Maximum size of the baggage that can be sold is 20*40*55cm.

2) Sales channels: On-site sales (including but not limited to security checkpoints, boarding gates, etc.).

3) Fee collection: When purchasing this product at security checkpoints and other areas, ground service personnel will charge on-site charges. The actual sales standards and payment methods shall be subject to on-site verification.

What are the International free baggage allowance / excess baggage fees in Urumqi Airlines?

Hong Kong route Free baggage allowance / Carry-on / Excess baggage charges

Free baggage allowance

Traveler Type Cabin Class Free baggage allowance
Adults, Children Business class 2 pieces. Each piece shall not exceed 32KG (70 pounds), and the sum of the three dimensions of each piece should not exceed 158 cm (62 inches).
Adults, Children Economy class 1 item.Ā Each piece must not exceed 23 kg (50 lbs), and the sum of the three dimensions of each piece must not exceed 158 cm (62 inches).

**Notes:

1. No free baggage allowance for Infants. Free check for folding stroller or cradle. If the cabin space permits, they can be brought into the cabin with the help of the flight attendant.
2. The upper limit of size refers to sum of the dimensions of the three sides.

What is the rule for Carry-on baggage in Hong Kong Route?

Cabin class Maximum no. of bags Maximum weight / piece Maximum size / item
For Business class 2 Less than 7kg / piece The sum of the three sides does not exceed 115 cm
For Economy class 1

**Note: Carry-on items exceeding the above weight, number of pieces or volume restrictions should be checked as checked baggage.

What are the charges for Excess baggage?

Payment method: On-site cash payment

Cabin Type Actual specifications Charges
Weight Dimensions (sum of three sides) RMB or local currency equivalent
Business class The first over-the-counter item ā‰¤32Kg ā‰¤158cm 450 RMB/507 HKD/item
Excess items, second item and more ā‰¤32Kg ā‰¤158cm 700 RMB/788 HKD/item
Oversize 159cm – 203cm 800 RMB/900 HKD
Overweight 32-45Kg (inclusive) 800 RMB/900 HKD
Economy class The first over-the-counter item ā‰¤23Kg ā‰¤158cm 450 RMB/507 HKD/item
Excess items, second item and more ā‰¤23Kg ā‰¤158cm 700 RMB/788 HKD/item
Oversize 159cm – 203cm 800 RMB/900 HKD
Overweight 23-32Kg (inclusive) 800 RMB/900 HKD

**Note:
1. If each piece of checked baggage meets two or more over-limit standards of oversize, overweight, or oversize, over-limit baggage fees will be charged cumulatively.
2. Passengers holding child tickets are treated as adults in terms of free baggage allowance and excess baggage fees.
3. Over-limit baggage fees are charged in Hong Kong dollars/RMB. If the passenger pays in other currencies, settlement will be based on the reservation system exchange rate of the payment currency pair of Hong Kong dollars/RMB on the day of payment.
4. The maximum weight of a single piece of checked baggage shall not exceed 45 kilograms (99 pounds) in business class and 32 kilograms (70 pounds) in economy class. The sum of the three dimensions shall not exceed 203 centimeters. If the weight and size exceed the above standards, they will not be checked. , it is recommended that passengers disassemble their luggage and pack it separately.

Singapore route Free baggage allowance / Carry-on / Excess baggage charges

Free baggage allowance

Traveler type Cabin class Free baggage allowance
Adults, Children, Infants occupying seats Business class 2 pieces. Each piece should not exceed 32KG (70 pounds), and the sum of the three dimensions of each piece within 158 cm (62 inches).
Adults, Children, Infants occupying seats Economy class 1 item.Ā Each piece must not exceed 23 kg (51 lbs), and the sum of the three dimensions of each piece must not exceed 158 cm (62 inches).

**Note:

1. No free baggage allowance for Infants and they can check a folding stroller or cradle for free. The flight attendant will briught into the cabin, if the cabin space permits.
2. The upper limit of size refers to the upper limit of the sum of the dimensions of the three sides.

What is the rule for Carry-on baggage in Singapore Route?

Cabin class Maximum no. of bags Maximum weight / piece Maximum size / item
For Business class 2 Less than 5kg / piece The sum of the three sides does not exceed 115 cm
For Economy class 1

**Note: Carry-on items exceeding the above weight, number of pieces or volume restrictions should be checked as checked baggage.

What are the charges for Excess baggage?

Payment method: On-site cash payment

Cabin Type Actual specifications Charges
Weight (Kg)
Dimensions (sum of three sides) RMB or local currency equivalent
Business class The first over-the-counter item ā‰¤32 ā‰¤158CM 450 RMB/90 SGD/item
Excess items, second item and more ā‰¤32 ā‰¤158CM 700 RMB/140 SGD/item
Oversize 159CM-203CM RMB 800/SGD 160
Overweight 32-45 (inclusive) RMB 800/SGD 160
Economy class The first over-the-counter item ā‰¤23 ā‰¤158CM 450 RMB/90 SGD/item
Excess items, second item and more ā‰¤23 ā‰¤158CM 700 RMB/140 SGD/item
Oversize 159CM-203CM RMB 800/SGD 160
Overweight 23-32 (inclusive) RMB 800/SGD 160

[/su_table]

**Note:
1. The maximum weight of each checked baggage must not exceed 45 kilograms (99 pounds) in business class and 32 kilograms (70 pounds) in economy class. If it exceeds, you will need to purchase another piece of baggage.
2. If each piece of checked baggage meets two or more over-limit standards of oversize, overweight, or oversize, over-limit baggage fees will be charged in combination.
3. Passengers holding child tickets are treated as adults in terms of free baggage allowance and excess baggage fees.
4. Baggage that exceeds the size limit and the sum of its length, width and height exceeds 203cm will not be checked.

How to make a request / complaint in Urumqi Airline?

How to make a complaint in Urumqi Air

  1. Visit Urumqi Air Complaint
  2. Enter your name, contact number, email
  3. Enter the Flight number, ID Number
  4. Enter the departure/destination airport
  5. Enter the mode of complaint/request you want.
  6. Verification code will sent
  7. Click ‘Submit’.

For more details: https://www.urumqi-air.com/passengerservice/rules?type=customService#baggageRestriction

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