Comair Limited is an airline based in South Africa that operates scheduled services on domestic routes as a British Airways franchisee (and an affiliate member of the Oneworld airline alliance). It also operates as a low-cost carrier under its own kulula.com brand. Its main base is OR Tambo International Airport, Johannesburg, and has focus cities at Cape Town International Airport and King Shaka International Airport. Its headquarters are near OR Tambo in the Bonaero Park area of Kempton Park, Ekurhuleni, Gauteng.
Head Office
Comair Limites Address : 1 Marignane Drive
Bonaero Park
South Africa
1619
Mailing Address : P.O. Box 7015
Bonaero Park
South Africa
1622
Email : cr@comair.co.za
Phone : +27 (0) 11 921 0111
Contact Center :
Phone : 0861 KULULA, 0861 585 852
British Airways Comair (Domestic & Regional)0860 I FLY BA : 0860 4 359 22, +27 (0) 11 921 0222
British Airways (International) : +27 (0) 10 344 0130
British Airways Executive Club : +27 (0) 10 344 0135
Comair Limited Official website : http://www.comair.co.za
Types of Planes / Air craft available with Comair Limited
- 10 x B737-400s
- 9 x B737-800s
- 7 x B737-800s
Comair Limited Baggage Allowance
Comair Limited Baggage Allowance
View Comair Limited Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Comair Limited Special Assistance Services :
Travelling while pregnant in Comair Limited :
Expectant mother from 28 weeks pregnant are required to bring along a medical certificate from a doctor or midwife confirming the approximate due date and that there are no complications with her pregnancy. A pregnant passenger may NOT travel with us after:
- The end of 36 weeks if pregnant with one baby
- The end of 32 weeks if pregnant with more than one baby
For more details visit : https://www.kulula.com/flights/special-assistance
Queries handled by Comair Limted Customer care:
Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries. Executive Club/Avios
Is there any problem / complaint with reaching the Comair Limted, South Africa Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Comair Limted, South Africa : (click on the stars below)
My wife and I had flights booked for JNB / CPT Flight 6414 (Ref YGPVHJ / W6HCMS) on 26 March 2020, returning CPT / JNB on 28 March 2020. Due to COVID-19 we had to cancel this trip and were advised that the tickets would remain valid until November 2021. The price paid for these two tickets made through Discovery Vitality was ZAR 8401.44 (This was made up as follows: Credit Card ZAR 703.98, Discovery Miles 5000, Vitality Contribution ZAR 2697.46.
We reinstated these tickets in late March 2021 (Booking Reference : JT9P4M) booking JNB / CPT on BA 6417 Thursday 29 April 2021, returning CPT / JNB on Monday 3 May 2021 : Flight BA6414. In order to make this booking I held on for 22 minutes calling the BA/Comair Call centre, only to be cut off and to hold again for more than 20 minutes.
Our flight to Cape Town was without incident.
On Monday morning 3 May my wife was admitted to the Christian Barnard Memorial Hospital Cardio Unit ER, then to ICU having suffered a heart condition. She was transferred from our hotel to the hospital by ambulance at 06h15. I phoned the call centre at around 07h00 to advise that we were not able to fly that day and take up our reservation on flight BA 6414. I held on for just over 20 minutes before being cut off. It appears 20 minutes holding on for a call to be answered is standard for the call centre. Customer Service? I think not! My second call was answered after 7 minutes. I advised the call centre operator of our predicament and was advised that our tickets would be suspended and that all I need to do to reinstate the flight was to quote the reference number. I did not enquire as to whether I would then be faced with additional charges.
My wife was discharged from hospital midday on Thursday 6 May. I phoned the call centre to rebook our flights. Our preferred choice of flight was the 6414 departing at 12h30 and was advised that the surcharge per ticket would be ZAR1377. I elected to fly on BA 6410 at 10h15 for which I had to pay ZAR 1017.00 (Your ref: 1252118647359 / 60 JOHA) per ticket. Having checked the website after the call I found that the full fare CPT/JNB for the two earlier flights was ZAR 999.00 per ticket. The quoted full fare for the BA6410 was ZAR 1565.00
and for BA6414 was ZAR 3130.00
Having paid what amounted to ZAR 8401.44 for the initial March 2020 flights (which money has been sitting in your bank account earning interest! for you to have the audacity to charge me a surcharge of ZAR 1017.00 per ticket to change the booking is in my opinion nothing less than profiteering and frankly ridiculous. The flight BA6410 was no more than 50% full and I doubt that the Money flight BA6414 was anywhere near fully booked, so our change of flights did not cost Comair in any way. All that was required was for the booking agents to access their computer for a couple of minutes. I have a full understanding of Revenue Management and appreciate that an administration fee could apply when making a booking change, but for you to apply a surcharge which amounts to 74% of the full fare is iniquitous. I have not addressed this to social media platforms as I would rather give you the opportunity of addressing the issue and giving consideration to reimbursing me a significant portion, if not all of the surcharge fee charged.
You would I am sure have heard the expression “I was your customer”, well please be advised that this is now the case in respect of my loyalty as a customer to both Comair as a BA Franchisee and to BA as the Franchisor. Having been a loyal BA Executive Club member (Number 11975286) for the past 20-odd years, mostly with Gold Status, now demoted to Silver due to COVID enforced travel restrictions,
I shall now make a point of flying with alternative carriers wherever possible.
I would be grateful to have a reply from your CEO Mr Glenn Orsmond, please pass this commentary on to him and please do not send me “The Cockroach Letter”
William Ford
Executive Club Number 11975286
How on earth to access British Airways exec club to redeem miles locally on Comair-ALL BUT IMPOSSIBLE!Phoned several times only to be cut off each time!